Human Resources Customer Service

Meghan L. Pointer

*** ******** ***** #***

North Sioux City SD 57049

712-***-**** cellular

712-***-**** work

*************@*****.***

Summary

I view myself as a compassionate professional with a knack for both verbal

and written communication. Experience and benefit have been derived both

internally by fostering strong networks within the workforce and externally

by merging mutually beneficial relationships with vendors, clients and

community organizations. A baccalaureate education in Communications has

been applied and built upon primarily within the Human Resource Management

arena. Skills and expertise with various software programs for Human

Resource Management and accounting are inherent from previous employment.

Experience

Human Resources Business Partner, Wells' Dairy Inc. - Le Mars IA - 03/2009

- current

Partner strategically and tactically with assigned leadership teams

for the development and implementation of processes, programs and solutions

related to Human Resources including staffing, change management, training,

employee/labor relations, compensation and benefits programs.

. Partners with leadership team to effectively facilitate,

administer and execute established performance management

processes such as 1:1's, coaching discussions, performance

development or improvement plans and formal performance reviews.

. Consults with leadership on complex labor and employee relations

issues. Assist management at a strategic and tactical level to

resolve issues and develop solutions. Functions as the onsite

resource for HR laws, regulations, developments and their

application within the facility and develops, recommends and

implements appropriate policies.

. Partners with other HR functions and assigned leadership teams

to develop and disseminate departmental or company-wide

communications effectively at all levels of the organizations.

. Leads assigned HR projects. May recruit cross-functional teams

of internal stakeholders and develop processes, procedures or

systems for use within departments or company-wide.

. Partners with management throughout the grievance process by

reviewing grievances and offering recommendations for

resolution. Serves as the subject matter expert in interpreting

and applying the labor contracts. May consult with leadership to

develop collective bargaining strategies. Facilitates effective

working relationships with Employee Committee.

. Reviews and recommends proactive changes in an effort to

attract, motivate and retain a qualified workforce. Partners

with staffing and leadership team to develop and manage a

strategic recruiting plan that aligns with operational needs.

Serves as a participant and advisor in key selection decisions

as needed.

. Serves as a change agent, actively driving organizational change

and continuous improvement (CI) efforts in conjunction with the

Organizational Development (OD) team.

. Demonstrates thorough understanding of business/operational

issues and opportunities within the assigned client groups and

assesses the potential impact on employees. Actively

participates in meetings, activities, initiatives and projects

within the assigned client groups. To further promote level of

business acumen.

Human Resources Manager - Georgia-Pacific LLC - Louisville MS - 10/2007 -

02/2009

Provide Human Resources leadership to a 300+ employee-base, unionized

manufacturing facility

. Effectively manage the recruitment and selection to ensure

qualified candidates are placed in open positions in a timely

manner.

. Provide guidance and assistance to managers and supervisors in

the administration of the Louisville Labor Agreement.

. Effectively manage attendance and leaves of absence to fully

comply with FMLA and ADA requirements, the Collective Bargaining

Agreement, and Company policy.

. Advise, counsel and provide assistance to supervisors in order

to manage employee performance and compensation within the MBM

Guiding Principles.

. Provide employee relations advice and consultation to managers

and supervisors to ensure that EEO standards and bet practices

are maintained and/or improved.

. Working with Sedgwick and the Corporate Workers' Compensation

group, effectively manage medical only and lost workday injury

cases to minimize cost and liability to the Company.

. Effectively manage/supervise/coach the HR/Payroll Assistant to

ensure performance is meeting expectations.

. Administer and effectively promote employee participation in

Company-sponsored benefit programs.

. Serve as Primary Property Damage Coordinator and back-up Safety

Manager

Director of Human Resources - Troxel (makers of Flexible Flyer Toys) - West

Point MS 12/05 - 08/07

. Provided employee services and counseling

. Represented Company with charitable giving and volunteering

. Maintained performance management system

. Managed recruitment and selection

. Composed Company policy manual

. Maintained positive employee relations which resulted in union-

free status

. Managed Workers' Compensation and safety initiatives

. Customer Service/Replacement Parts Manager

Lead Recruiter - The CPI Group - Columbus MS 04/05 - 11/05 (temp position

while transitioning during relocation)

. Responsible for recruitment of candidates of all levels for

various industries

. Encouraged quality client relations

. Maintained database and web site job listings

.

Human Resources Administrator and Interim HR Manager - Sara Lee Foods -

Tupelo MS 06/03 - 03/05

. Responsible for accurate and timely administration of Sara Lee

policies, procedures and processes

. Managed benefits administration

. Maintained employee and pay database for State and Federal

reporting

. Provided support to HR Manager

. Assisted supervisors in the counsel, discipline and development

of employees

. Conducted employee relations activities

. Managed unemployment claims

Administrative Assistant - Weathers Metal Products - Tupelo MS 10/00 -

05/03

. Utilized Mas90 software for posting of AR, AP, sales orders and

invoicing

. Managed all aspects of purchasing including price negotiations,

deliver, etc

. Administered multi-line communication system for effective

customer service

. Calculated and maintained inventory

. Successfully chaired in-house collections and maintained a 1-3%

past due percentage of accts

. Designed brochures in Adobe PageMaker 6.0 and QuarkExpress

. Created advertisements for national glass publications

. Negotiated, secured and scheduled ltl freight

Various employment during college - Tupelo MS 11/96 - 04/01

. Public/Media Relations Intern - Tupelo T-Rex Hockey Team

. Swatch Department - Gum Tree Fabrics

. Account Executive - San Dow Broadcasting

Education

MA Human Resource Management, est. July 2011

Briar Cliff University, Sioux City IA

BS Communications with minor in General Business, August 2001

Mississippi University for Women, Columbus MS

AAS Marketing/Management Technology, May 1995

Itawamba Community College, Fulton MS

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