Customer Service Medical
Resume:
Matthew Summers
**** *********** ******( Stockton, CA 95219 ( 209-***-**** (
**********@*****.***
Objective:
Seeking a position with a diverse, team-oriented company that
offers an opportunity for advancement.
Professional Profile:
A self-starter. Responsible individual with excellent communication and
organizational skills. I am a goal-oriented team player that is able to
work independently. Proven ability to work well with management in
various situations. Able to motivate fellow employees to accomplish
personal and company goals.
Highlight Of Qualifications:
o Mature and responsible. Quick learner with broad understanding of
workflow needs and impact job has on related areas.
o Efficient in the performance of responsibilities; strong interpersonal
skills.
o Excellent organizational skills; proven ability to work independently
ensuring highest quality of work.
o Poses positive attitude and professional manner.
o Ability to work in high-pressure situations with minimal or no
direction.
Software:
o Windows XP, 2000
o MS Exchange
o Ms Outlook 2003, 2007
o MS Office XP, 2003, 2007
o Lotus Notes
o Remedy
o Timbuktu
o SMS Client
o Epic
o PCS
o IDX
Work Experience:
Palo Alto Medical Foundation, Mountain View, CA June
2008 - Current
eHR Clinical Analyst
o Led workflow validation meetings with Managers and Department Chiefs
o Implement and support electronic charting system
o Supported training classes for clinical staff
o Lead Analyst for several departmental go-lives
o Tested computers to insure PC's are printing to correct printers
o Tested the integrity of data between legacy system and Epic
o Successfully passed the EpicCare Ambulatory Fundamentals Project and the
Ambulatory Fundamentals Exam
Kaiser Permanente, Oakland, CA May 2005 -
June 2008
Business Applications Coordinator
o Involved in planning and implementation meetings
o Implement and support electronic charting system
o Support staff training classes
o Lead person for a department Go-Live
o Testing computers to insure proper printing
Kaiser Permanente, Stockton, CA Jan
2004 - May 2005
HIM Messenger/Driver
o Transport Outpatient Charts from chartroom to medical facility
o Deliver medical records to stations for doctors' review
o File outpatient medical records
o File charts back to proper order on racking system
Kaiser Permanente, Stockton, CA
Jun 2003 - Jan 2004
File Clerk
o Filed outpatient medical records
o Pulled patient charts for doctors
o File charts back to proper place
Kaiser Permanente, Walnut Creek, CA Feb
2003 - May 2003
File Clerk
o Filed outpatient medical records
o Pulled patient charts for doctors
o Filed charts back to proper place
Charles Schwab, San Francisco and Pleasanton, CA
May 2000 - Sept 2001
Technical Service Analyst
o Provided technical phone support for all 25,000 Charles Schwab
employees
o Reset passwords, unlocked NT and mainframe accounts
o Worked closely with a team of 60 people across 9 domains
o Performed remote troubleshooting on printers and servers for several
network domains
o Created high severity trouble tickets for hardware and other network
or server related issues via Remedy
o Performed remote software installs and other computer related issues
o Worked with Windows NT, MS Exchange and MS Outlook
EDS, Napa, CA Nov 1999 -
May 2000
Technical Service Analyst
o Provide technical phone support for employees of CSAA (California
State Automobile Association)
o Troubleshoot and fix various computer related problems
o Reset passwords, unlocked NT and mainframe accounts
o Performed remote troubleshooting on printers and workstations
o Create trouble tickets for onsite support through Remedy system
o Customer Service
o Worked closely with a team of 20 people
Education:
Masters Institute, San Jose, CA
Systems Administration AA Certificate Program
Learn iT! San Francisco, CA
Completed Network+ certification course
Contact this candidate