Manager Customer Service

JENNIFER HAGAMAN

**** **********, *******, ** ***** ? Cell: 248-***-**** ?

********@******.***

CONSULTANT / SOFTWARE TRAINER

EXECUTIVE PROFILE

Strategic-thinking professional with an exemplary record of Consulting and

Software Training, including a strong background in Administration and

Accounting. Recognized for visionary leadership in producing efficient

time management to stay within budget, as well as reaching and exceeding

company goals with excellent client satisfaction. Strong tactical and

strategic planning background, coupled with articulate communication

abilities, and excellent analytical skills. Academic credentials include a

BBA in Marketing with an associate degree in Accounting.

CORE LEADERSHIP COMPETENCIES

Business Implementation Planning and Analysis ? Project Management ?

Testing and Evaluation Specialist in Customized Software ? Create

Customized Procedure Manuals ?

Financial Reconciliations ? Auditing ? Microsoft Office Suite ?

Practice Solutions ? AccPac ? Microsoft Dynamics ? Integration Manager ?

QuickBooks

EXPERIENCE

Geisinger + Dial, P.L.C., Troy, MI 07/2006 - present

Part-Time Administrative Assistant / Bookkeeper

Assist Managing Partner with the firms' financial operations in all areas

of general accounting, accounts payables, accounts receivables, and

payroll, as well as all administrative functions.

. Prepare and reconcile monthly time and billing financial data using

Thomson Reuters Practice Solutions and QuickBooks; process client invoices

and statements.

. Maintenance of all payroll and human resource employee records and

updates.

. Supervision and Administrator of financial software conversion and

upgrades.

. Provide coverage for Office Manager duties when necessary.

First Tech Direct, LLC, Royal Oak, MI 11/2005 - 01/2007

Consultant / Trainer

Implement and train clients on Microsoft Business Solutions Dynamics

financial software including analytical auditor and tester of custom

projects.

. Evaluate and created Business Implementation Plan based on client

preferences.

. Project management including analysis, auditing and problem solving

implementation.

. Train clients individually and/or in group sessions; review procedure

manuals.

. Provide excellent customer support throughout conversion and follow up to

ensure highest client satisfaction.

DBC Systems, St. Clair Shores, MI 11/1999 - 06/2004

Business Software Specialist

Provided on-site and classroom training for clients converting software to

AccPac (formally SBT) financial accounting software. Modules included

System Manager, Sales, Accounts Receivable, Inventory Control, Purchase

Order, Accounts Payable, and General Ledger.

. Worked with clients to gather and translate system and resource

requirements.

. Tested and evaluated customizations and upgrades of software prior to

implementation.

. Developed procedure manuals specific to clients needs.

. Assisted in implementation and support of software to achieve successful

conversions, including using Visual FoxPro.

. Trained clients on third party software such as Everest Manufacturing and

Point of Sale.

. Efficient time management to stay within project hours sold to clients

for specific tasks.

King & Spalding Law Firm, Atlanta, GA 05/1995 - 06/1998

Payroll Specialist

Managed semi-monthly and monthly payroll for over 1000 employees for one of

the most respected law firms in the state.

. Implemented an integrated ADP software program for Human Resources and

Payroll.

. Created detail procedure manual for the Payroll Specialist position.

. Prepared monthly contributions to the Profit Sharing/401(k) Plans and

participated in the audit of the plan primarily using Excel.

. Assisted controllers with projects, ex. Price Waterhouse Survey and

production of spreadsheets related to salaries for the annual budget.

. Handled all communications with the payroll provider, banks and

employees.

Automatic Data Processing, Atlanta, GA 07/1991 - 05/1995

Account Manager

Maintained an account base of over 200 companies that processed payroll

electronically.

. Troubleshoot for overall payroll/computer concerns.

. Processed amendments for quarterly and annual filings.

. Initiated and maintained management reports through ADP's database

software.

. Awarded Highest Quality Customer Service award from clients and Most

Valuable award from team members for three consecutive years.

EDUCATION

Bachelor of Business Administration - Marketing - Western Michigan

University

Associate degree, in Accounting

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