Human Resources Customer Service

Qualifications:

. Over twenty years of successful results-oriented experience in human

resources, project management, office management, accounts payable and

receivable and communications

. Excellent written and verbal communication aptitude

. Demonstrated interpersonal skills with management, peers,

subordinates, and clients

. Proven ability to work independently and with teams

. Organized tactical and analytic approach

. Effective behavioral interviewing techniques

. Self-confident and self-motivated with strong sense of personal

accountability

. Successful customer service experience

Experience:

Human Resources Generalist/Office Manager

Northbrook, IL

Advanced Computing, Inc./The Waterstone Group

2004-2010

. Responsible for human resource issues including recruitment,

interviewing, hiring, terminations, salary surveys, employee handbook,

policies and procedures, payroll and benefit administration for staff

of 20 professional Business Intelligence developers, analysts,

programmers, and project managers. Reported directly to owner of $2.5

million company.

. Managed pre-employment process including identification of position

attributes, pre-screening interviews, reference checking and applicant

tracking.

. Arranged and participated in Dice Chicago career fair resulting in

five strong candidates for one immediate position and several

qualified, applicants for future opportunities.

. Projected professional corporate image through written and verbal

communications with staff, vendors, and clients via carefully edited

publications, white papers, newsletters, email and marketing

materials.

. Created and refined administrative processes for contracts, billing,

memberships, licensing, time and expense reporting, and training

courses.

. Ensured an accurate accounts payable and receivable system, tracing

and reconciling errors, correcting billing records, tracking aged

receivables, collecting accounts due, adjusting customer claims, and

monitoring time and expense reporting records for billing.

. Interfaced with clients regarding orders for materials and training,

invoices and general information.

. Managed special projects such as researching phone systems, relocating

offices and negotiating leases, finding vendors for equipment and

services.

Experience, Continued

Office Manager Lake Forest, IL

Christ Church Lake Forest 1990-2004

. Interfaced as go-to-person with all levels of staff of 27,

congregation of 1200, and the public.

. Supervised three administrative staff.

. Coordinated communications and edited all publications (weekly

bulletins, sermons, brochures, mailings, quarterly newsletter, press

releases).

. Responsible for payroll, hiring, and termination issues.

. Coordinated health insurance benefits.

. Developed procedures and policies for employees.

. Managed $135,000 administrative budget and accounts payable.

. Collaborated with architect and contractors on $1.6 million building

addition.

. Developed plan and purchased equipment for new and existing offices

including design and installation of cubicles, phones, computers,

lighting, furniture, and supplies.

. Researched and purchased Avaya telephone system for three buildings.

Human Resources Director

St. Joseph Home for Children

Minneapolis, MN

. Responsible for all HR functions for social service agency of 100

employees - primarily nurses, childcare workers, psychologists and

administrative staff.

. Reduced turnover by 30% due to more effective initial screening of

applicants and more effective benchmarking of position attributes.

Human Resources Associate

Conrac Corporation

West Orange, NJ

. Served as interim director of HR for three months while director was

on medical leave.

. Responsible for recruitment and initial screening of administrative,

engineering and manufacturing personnel in company of 250 employees.

. Editor of monthly newsletter.

. Developed and directed OSHA program with assistance of the plant

engineer.

. Managed administration and updating of employee benefits program.

Competencies:

Skilled in use of Word, Excel, Outlook, Quickbooks, BillQuick,

Timeslips, Peachtree and in editing written communication.

Education: Bachelor of Arts degree from University of Minnesota

J. P. Sue Brown

27 Red Tail Drive

Hawthorn Woods, IL 60047

******@*******.*** 847-***-****

J. P. Sue Brown

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