Sales Customer Service
Resume:
Natalia Caroll
*** ********** **., # ****, ********, TX 77339
**************@*****.*** (
Qualifications Profile
Dynamic professional poised to leverage education and experience
toward launching a successful career as a Credit/Financial
Professional with a company seeking an articulate team player
committed to supporting company objectives.
. Communication & Presentation: Exceptional interpersonal skills,
excellent strategic thinking skills. Handle sensitive matters with
tact, poise and diplomacy. Communicate and interact well with
individuals at all levels. Possess good analytical skills.
. Computers & Administration: System abilities include Microsoft
office (Word, Excel, PowerPoint), Citrix based programs, JD
Edwards, Oracle, D&B, Credit Risk Monitor, Microsoft Outlook,
Internet research.
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Education and Credentials
Master of Science in Management, Banking and Financial Services - 2010
(expected),
Boston University, Boston MA
Certificate of Achievement in Export Letters of Credit Collection
Documentation competent practice (2010) LOCC Training Institute,
Houston TX.
BA in Foreign Language Instruction; MA in Linguistics (2000) -State
Linguistic University of Pyatigorsk, Russia - evaluated by Educational
Credentials Evaluators, Milwaukee, WI
Languages: English - fluent; Russian - fluent (native)
Professional Experience (United States of America)
Exterran Energy Solutions L.P. - Houston, TX
International Credit Analyst/Senior Credit & Collections
Associate November 2007 - present;
. Ensure customer payments are within agreed upon terms, work with
delinquent accounts to reduce the exposure; monitor international high
risk accounts, perform reconciliation and create a repayment plan to
get them current; communicate delinquencies to the management; work
using JPMorgan (Trade Channel) and Wells Fargo banking systems
(reporting and lockbox).
. Issue and amend Letters of Credit - Stand-by, Bid Bonds, Performance
Bonds, Advance Payment Guarantees and Import, using various electronic
bank systems working with credit facility of USD 500 million,
. Maintain Letter of Credit database - extension, cancellation, expense
tracking as well as Letter of Credit files, review invoices from the
banks related to the L/C fees, and perform monthly reconciliation with
the bank.
. Work closely with International accountants and overseas entities on
collection of AR data from Exterran ESLP companies worldwide and
prepare consolidating monthly reporting to senior management in order
to secure cash allowance and improve DSO.
. Evaluate customers' creditworthiness through financial statement
analysis, financial ratio analysis and research.
Schenker Incorporated - Glen Burnie, MD 21061
Import Coordinator
September 2006 - October
2007
< Provided professional import customer service, ensuring that shipments
are processed through U.S. Customs in a timely and efficient manner
in compliance with US Customs/Government agencies regulations and
that customer requirements are fulfilled,
< Logistics coordination with overseas sources, performing an accurate
and timely data entry,
< Collection of past-due accounts and billing for the services,
< Executed process of movement of all in-bound/import shipments (full
container, loose freight) including quotes, delivery orders, follow-up
on deliveries.
Titan Steel Corporation - Baltimore, MD 21224
Export Sales Associate / Foreign Trade Zone Entry Writer
December 2005 - September 2006
< Performed Sales order entry, releases and associated follow-up for
Company's trading sales, sourced from Latin America, Europe and Asia,
completed documentation in accordance with ISO procedures,
< Worked closely with the banks submitting letters of credit
applications and requesting necessary amendments,
< Worked on resolving delinquent international accounts;
< Executed logistics coordination with overseas sources (Canada),
preparing foreign trade zone documentation (incl. form 214) for
Customs in compliance with customs regulations and filing appropriate
documents for customs clearance.
International Professional Experience (Russia)
Trading House "Volgo-Don Khleboproduct" LLC - Volgodonsk, Russia
Export Sales Manager (2 direct reports)
February 2002 - October 2004
< Controlling shipments; preparing necessary shipping documentation;
managing complete export shipping process, from clearance to delivery
(INCOTERMS 2000)
< Responsible for communication with the Customs, local authorities,
government agencies, first-class international surveyor companies,
ship-owners, vessel agents and buyers to solve problems, if any;
negotiating of the freight rates, charter parties;
< Identified and established partnerships with international customers,
negotiating terms of contracts; support of the current customers,
defined potential future customers.
< Grain market monitoring and analyzing; executing the marketing goals;
preparing and presenting sales proposals; price policy analysis.
References: Upon request
NATALIA CAROLL
2
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