Project Management
Resume:
Lisa A. Brashear-Ford Sr. Technical Writer/Training Developer
Chandler, Arizona 85225
SUMMARY
As an enthusiastic, goal-driven professional with proven abilities to plan
and execute multifaceted special projects, I am seeking an opportunity to
share my experiences with a progressive, goal-oriented technical company.
The 17+ years of experience gained in the consulting, hardware, and
software fields have provided the necessary groundwork for enhancing
effective communications skills while developing and maintaining long-term
professional relationships with a diverse customer base. My technical
writing and training development skills are based on solid experience
gained through a variety of industries. My writing experience includes
developing and creating the following types of documentation:
User Guides E-learning Courses
Setup Guides Online and HTML Help
Job Aids Online Documentation
Training (Participant) Guides Power Point Presentations
Instructor (Facilitator) System Software Documentation
Guides
PowerPoint Presentations Financial System Documentation
Standards Guides R&D System Documentation
Operations Manuals Engineering Support Documentation
Policy and Procedure Manuals Management Information Systems
Technical Reference Manuals Government and Commercial Proposals
TECHNICAL EXPERTISE
Systems Software Software/Other
MS-DOS HiJack Pro MS HTML Help
UNIX Captivate RoboHELP Office
(RoboHelp,
NOVELL Darkroom RoboHTML, WebHelp)
VAX/VMS Visio BookMaster/Manager
Banyon Vines MS Paint Lotus Notes
Microsoft Windows Paint Shop Pro Doc-To-Help
MVS/TSO Adobe Photoshop Information Mapping
OS/2 Adobe Acrobat FrameMaker
Adobe Presenter - Breeze Interleaf (UNIX and PC)
Microsoft FrontPage Microsoft Project
CENTRA Now Documentum Workspace
Placeware Training Microsoft SharePoint
Snag It ABT Tools (Project
Bridge
Microsoft Office Suite (MS Modeler, Project
Word Architect, Project
Excel, Access, PowerPoint, Workbench)
SharePoint)
DEGREES/CERTIFICATIONS
. Bachelor of Science in Business Management, Fort Hays State
University
. Certificate of Government Contract Management, University of
Phoenix
INDUSTRIES
Software Hardware Manufacturing Financial
Health Care Government Telecommunication Defense
Construction Education s Aerospace
E-Commerce
PROFESSIONAL HIGHLIGHTS
Wells Fargo 4/09 - 12/09
Senior Technical Writer /Editor
Consultant
Responsible for providing clear, concise technical documentation in support
of the Wells Fargo - IBSS Lending UNIX and Web teams. Developed and
updated installation /configuration process and procedure documents as well
as, audit compliance documentation. Responsibilities also comprised of
editing various technical documents and internal departmental
communications. Accomplishments included creating the only audit compliance
documentation and template accepted by the Wells Fargo Internal Audit Team
as the standard to use. Tools utilized: Microsoft SharePoint, Microsoft
Word, Excel, Visio, and PowerPoint.
Wolters-Kluwer Healthcare Senior 9/08 - 1/09
Technical Writer / Consultant
.
Responsible for performing complex technical writing work primarily focused
on process and system documentation in a healthcare analytics environment.
Responsible for maintaining a thorough understanding of the W.K.'s complex
data processing systems, software development life cycle, and system
testing principles. Responsibilities include planning and managing
documentation projects from inception through final delivery as well as
writing, editing, indexing, and revising a variety of technical materials
and documentation including technical specifications, system diagrams, data
requirements, flow charts, user manuals, procedures, and guidelines. Tools
utilized: Microsoft SharePoint, Microsoft Word, Excel, Visio, and
PowerPoint.
EdgePoint Learning 7/08 -- current
Independent Instructional Design and Technical
Writing Consultant
Responsible for detailed design documentation and content development in
support of EdgePoint Learning's custom E-learning services. Tools
utilized: PowerPoint, Captivate, Microsoft Word, Articulate, and Adobe
Breeze.
Honeywell Aerospace - Phoenix 10/07 -- 07/08
Instructional Designer/ Consultant
Responsible for updating, designing, and developing Honeywell's FAA
Regulations training package for both engineers and line workers in the
aircraft maintenance divisions. This package was created to be web
accessible and includes PowerPoint presentations complete with detailed
story boards, instructor notes, facilitator guides and participant
workbooks. Tools utilized: MS SharePoint, MS Word, Ms PowerPoint, Visio,
SnagIt and Adobe Breeze.
Agilent Technologies 11/06 -- 9/07
Senior Technical Writer/ Independent
Consultant
Performed data, graphic, and platform conversions of Agilent Technologies
microscope user manuals. Responsibilities also included updating
organizational charts and validating process flow diagrams, updating
graphics, and editing manual content for style and consistency in a
structured format. Tools utilized: FrameMaker, MS Word, Adobe Acrobat,
Adobe Photo Shop, Visio, SnagIt.
AeroInk Inc. 08/06 --11/06
Senior Technical Writer/Independent
Consultant
Responsible for performing data, graphic, and platform conversions of pilot
training manuals for Simcon's small business aircraft. Tools utilized:
FrameMaker, MS Word, Adobe Acrobat, Adobe Photo Shop, Visio, SnagIt
Honeywell Aerospace - Albuquerque 01/06 -- 08/06
Instructional Designer/ Consultant
Designed and developed the Applying SLATE to Three View Systems Engineering
training package. This enterprise-wide document management system training
was created to be web accessible and included PowerPoint presentations with
story boards, detailed instructor notes, a facilitator guide and a student
workbook. Tools utilized: MS Word, Ms PowerPoint, Visio, Adobe Acrobat,
HTML, and Microsoft SharePoint
05/03 --12/06
Michaels and Associates, LLC
Technical Writer/ Consultant
Designed and developed a full-featured, context-sensitive online help
system (PDA assessable) focusing on the needs of a construction enterprise
management solutions team, Caelix, Inc. Responsibilities also included
interfacing with project teams, estimating project scope, and developing a
schedule ensuring timely and accurate production of software documentation.
Tools utilized: RoboHelp Office, Microsoft Office Suite (MS Word, Excel,
PowerPoint) Microsoft Project, IBM Mainframe, TSO
Account Manager
Established and maintained close, continuous, and proactive communications
with clients and contractors. Consulted with companies on their software
development, documentation, and training needs. Developed proposals, gave
client presentations, and acquired sales leads.
Interviewed for hire, and monitored progress of consultants assigned to
documentation projects.
University of Phoenix 05/01 -- 05/03
Editor/Independent Consultant
Responsible for editing and formatting curriculum elements to conform to
established guidelines for style, consistency, overall presentation, and
publication readiness in academic and business environments.
Responsibilities also include performing copy edits for Ph.D. candidate
dissertations ensuring compliance to American Psychological Association
(APA) publication guidelines.
Avnet Inc., 04/01 -- 02/02
Instructional Designer/Consultant
Responsible for researching, writing, editing, designing and developing
manuals used for management business process training including, PowerPoint
presentations, class room handouts, Job Aids (Quick Reference Guides),
Student and Instructor Guides. Streamlined the Financial Gross Profit
Management online training presentation for greater usability and learning
retention, reducing the actual screen count from 250 to 115. Researched,
designed, and developed the new Calypso Sales User Administration training
material to be delivered online utilizing "CENTRA Now!"
Performed usability testing of training materials and user acceptance
testing for the new Sales software implementation. Tools utilized: MS Word,
Ms PowerPoint, Visio, CENTRA Now!, Darkroom, Information Mapping, Adobe
Acrobat, and MS HTML.
Integrated Project Systems (IPS) 10/00 -- 10/02
Technical Analyst/Independent
Consultant
Responsible for providing technical analysis and support for mission
critical projects and programs, for high technology product development and
manufacturing industries, during IPS Project Management workshops and
training. Responsibilities also included capturing key program information
and producing the Program Definition Documentation (PDD) for the workshop.
Tools utilized: MS Access, MS PowerPoint, MS Word, MS Excel and Microsoft
Project 98.
Honeywell, Engines & Systems 10/99 -- 03/01
Senior Technical Writer/Procedures
Analyst/Consultant
Responsible for writing, revising and publishing company financial work
instructions. Responsibilities included: coordinating and investigating
requests for new and revised work instructions, working with teams to
proceduralize new or revised processes, documenting and editing information
gathered from a variety of sources, deciding procedural content and format
within the scope of the subject being documented and producing ready-to-
publish, Information Mapped documents. Tools utilized: Microsoft Windows,
Microsoft Excel, Information Mapping, and Documentum server software.
Angel Group, LLP 01/97 -- 01/01
Technical Writer/Independent Consultant
Responsible for designing and developing Windows-based Help systems,
standalone hypertext information systems, cross-platform and browser-
independent Help, single source and HTML-based Help in support of Angel
Group's Project and Risk Management consulting services. Responsible for
updating and maintaining online Project Methodology documentation.
Responsible for performing data, graphic, and platform conversion projects.
Responsible for updating and validating Project Management Project Plans.
Responsibilities also included performing Project Plan Reviews and
Component Analysis testing of the following areas: Structure, Plan
Completeness, Dependency Network, Milestones, Baseline, Schedule positions,
Estimate to Complete in Hours, Cost and Dates, Resource Definitions,
Resource Loading and Variance Analysis.
Tools utilizing: RoboHELP, MS Word, MS Excel, MS Access, Microsoft Project
98, Visio, MS PowerPoint, Adobe Acrobat, Netscape Navigator, Microsoft
Internet Explorer, Web Help, MS HTML, RoboHTML, Doc-To-Help, CorelDraw,
Project Bridge Modeler, Project Architect, and Project Workbench.
Aztec International Professional Mgmt 01/94 -- 09/97
Services Independent Technical Consultant
Responsible for the development of an Integrated Master Schedule for
Allison Engine Company T800 Military Engine program. Responsibilities
included reviewing and validating data for the Work Breakdown Structure and
Management Control System. Created standardization tables for data entry
and configuration management of the MS Project based IMS files.
Created online IMS instructions for program schedulers. Validated detailed
task logic and linking for Critical Path Management of the IMS. Created
import and export views for MS Project/Excel data.
Tools utilized: Microsoft Project, MS Excel, MS Word, and MS Access.
Responsible for writing, editing, and producing the Material Controls
Department Hardware Tracking System User Guide. Responsibilities included:
reviewing and validating the MCDH Tracking System, interviewing subject
matter experts, deciding procedural content and format within the scope of
the subject being documented and its intended audience. Tools utilized:
IBM Mainframe, Microsoft Word, Microsoft Project Management, and Excel.
USA Group TRG, Inc., 01/96 -- 11/96
Information Developer
Responsible for researching, analyzing, and developing online help and
hardcopy documentation within a client/server development environment
focusing on the needs of higher educational markets. Responsibilities
included: developing a full-featured, context-sensitive online help system,
interviewing subject matter experts, analyzing business and technical
specifications, performing software testing, recommending changes to
improve product usability through intuitive design and consistency with
established GUI standards, developing clear, concise software setup and
training guides, and developing schedule's through MPM ensuring timely and
accurate production of documentation. Tools utilized: RoboHELP, Microsoft
Word, Microsoft Project Management, Visio, Microsoft PowerPoint, Lotus
Notes, CorelDraw and FrameMaker.
GTE Data Services - Tampa Fl.. and 03/94 -- 11/95
Phoenix, Az
Senior Technical Writer Consultant
Responsible for researching, developing and maintaining online and hardcopy
technical reference documentation for a mainframe based managed health care
system. Responsibilities included researching COBOL/CICS programming code,
interviewing subject matter experts, interfacing with health care system,
and creating and maintaining the associated online help.
Tools Utilized: HP-Xterm, IBM Mainframe, MVS/TSO, ISPF, ASSIST/GT,
FrameMaker, DarkRoom, and Microsoft Word for Windows 6.0.
Responsible for writing, editing, and producing technical manuals and
documentation in support of the Capital Program Management Systems
application. Responsibilities included interfacing with project teams,
estimating project scope and developing schedule's ensuring timely and
accurate production of documentation. Tools utilized: DEC VAX, HP-Xterm,
UNIX, IBM Mainframe, Interleaf V4 and V5, ISPF, and TSO.
American Express 1993 -- 1994
Technical Writer Consultant
Responsible for developing a variety of technical documents into online
delivery systems for enterprise-wide distribution. Tools utilized: RS/6000,
UNIX/AIX, Xwindows, Interleaf for GUI based products and TSO/BookManager
for mainframe based products.
Orbital Sciences Corporation 1992 -- 1993
Technical Writer
Responsible for a variety of financial documentation projects through out
the development life cycle. Projects included: Contract Work Breakdown
Structure System Technical Reference Manuals, Status and Variance Analysis
Reporting System Policy and Procedures Training Guide, user guides and
systems documentation. Tools included: WordPerfect 5.x, Microsoft Word for
Windows and Excel.
McDonnell Douglas Corporation 1986 -- 1992
Government Contract Proposal Writer
Procurement Analyst
Responsible for the technical development and documentation of Government
proposals and Engineering support documentation. Responsibilities also
included the integration of documentation into a unified product and
developing a document update methodology. Tools utilized: MS/Word for OS/2
and Windows, Excel, CICS, TSO, and ISPF.
Reponsible for the procurement, contract negotiation, maintenance and
monitoring of major component assemblies in support of the AH-64A Apache
Helicopter.
Additional information:
Senior member, Co-webmaster (5 years) and Past President for the Society
for Technical Communications (STC).
Contact this candidate