Human Resources Manager

Donald Benenson, SPHR

** ******* ****

Huntington, NY 11743

(H) 631-***-**** (Mobile) 631-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Innovative Human Resources leader with generalist, talent development and

OD experience in Fortune 500 and entrepreneurial organizations. Highly

skilled in creating human resources programs that increase employee

engagement and create a high performance organizational culture. Financial

services, banking, manufacturing and retailing experience, including multi-

site domestic and international responsibility

SUMMARY OF QUALIFICATIONS

Staffing HR Compliance

Organizational Restructuring Cultural Change

Employee Relations Talent Reviews

Compensation Management Employee Engagement

Succession Planning Performance Management

Leadership Development HR Metrics & Analytics

THE BANK OF NEW YORK MELLON, New York. N.Y

2005-2010

Manager, Human Resources, Talent Development

Directed professional, management and leadership development for 20,000+

employees in the United States, EMEA and APAC.

< Directed senior leaders in creating programs and processes that

remediated declining employee engagement and led to the attainment of

top quartile scores on key measures of management effectiveness in the

annual employee engagement survey.

< Managed the 360 assessment, high potential employee identification,

succession planning and talent review processes, resulting in

successfully staffing 85% of management and leadership vacancies with

internal personnel.

< Partnered with Corporate Human Resources to launch a new enterprise-

wide performance management program. Identified and defined

performance competencies, assessment criteria and ratings, and managed

the delivery of instructor-led, virtual classroom and e-learning

training in the United States, EMEA and APAC.

< Accurately identified organizational training needs and managed a

curriculum of over 100 training programs delivered through instructor-

led, blended, e-learning and technology based formats. Responsible for

budgeting, curriculum marketing and employee communications, content

and vendor selection and the management of internal instructors.

< Minimized employee relations incidents by training human resources

managers on investigation techniques and writing procedural manuals

for managers on employee coaching and the administration of

progressive discipline.

< Created change management strategies, training programs and employee

communications for executives leading complex change management

initiatives. Projects included: restructuring a 1,500 employee

business unit, migrating IT work processes to India, and business

integrations resulting from merger activities.

THE HOME DEPOT, New York, NY

2005

Manager, Human Resources, NY Region

Responsible for 35 stores and 15,000 employees. Directed staffing, employee

relations, performance management and union avoidance for 35 locations and

15,000 employees.

< Reduced employee relations complaints by 45% through skilled

investigations of incidents and consistent application of HR policies.

< Improved employee retention by 53% by increasing managerial

accountability for executing employee selection, on-boarding,

progressive disciplinary actions and performance management in

accordance with corporate standards.

< Directed improvements in incentive compensation, employee training and

workforce scheduling that directly supported an 11% improvement in

revenue growth and profitability.

< Managed the succession planning and talent review process, achieving

the corporate mandate of 100% internal promotion at the store,

district and regional management levels.

GREENPOINT BANK, Lake Success, NY

1997-2004

Manager, Human Resources Development and Organizational Development (2002-

2004)

Directed professional, management and leadership development for 55 branch

locations and 2,500 employees.

< Appointed to create a corporate-wide function focusing on high

potential employee identification and succession planning to support

branch expansion and anticipated leadership needs resulting from

mergers and acquisitions.

< Created a curriculum of original instruction using instructor-led and

e-learning programs to meet the organization's professional,

supervisory, management and leadership development needs.

Manager, Human Resources, Retail Banking (1997-2002)

Directed staffing, employee relations, HR compliance, compensation

administration and performance management.

< Developed a competency based employee selection system credited with

improving the quality of employee selection at the professional,

supervisory and management levels.

< Reversed historically high turnover of non exempt personnel through

improvements in employee communications, training and the execution of

performance management practices.

< Managed a 200+ employee workforce reduction without any employment

related liability.

< Maintained consistent HR compliance with legal statutes by instituting

internal auditing processes on FLSA classification, EEOC compliance,

FLMA, and related areas.

< Facilitated the attainment of revenue, profit and customer retention

goals by aligning merit, incentive and bonus compensation programs

with targeted financial objectives.

< Saved $350,000 in direct payroll expense by implementing a flexible

staffing model that improved the utilization of part-time employees.

< Developed the selection criteria, organizational structure,

compensation programs and employee training required to convert the

inbound call center into an operational model focused on deposit

retention, new customer acquisition and new product sales.

< Improved execution of core HR processes by developing an HR scorecard

measuring business unit performance against key HR metrics and

objectives.

LEVITON MANUFACTURING, Little Neck, NY

1981-1997

Manager, Human Resources (1992-1997)

Directed staffing, policy development, employee relations, performance

management, compensation, employee benefits and HR compliance for sales,

distribution and manufacturing locations, supporting 2,500 employees.

< Directed all human resources activities involved in the opening of new

distribution centers encompassing the hiring and training of 300+

employees in a three month period.

< Saved $250,000 through effective negotiation of service level

agreements with third-party employee benefits providers.

Manager, Human Resources Development (1985-1994)

Directed sales training, management and leadership development for

corporate, sales, distribution and manufacturing locations supporting 2,500

employees.

< Developed strategies that maximized employee productivity and

retention during the consolidation of six regional call centers into a

single entity.

HR Generalist (1981-1984)

EDUCATION

New York Institute of Technology-Completed 50 credits towards Masters of

Science in Labor and Industrial Relations

State University of New York at Oneonta-BA, Psychology

Senior Professional in Human Resources, Society of Human Resources

Management, 1992

Computer Skills: Microsoft Office Suite, Lotus Notes, Sum Total LMS,

Success Factors Performance Management System, Unysis HRIS

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