Human Resources Customer Service

Dianne Jackson

**** ****** **** *****

Garland, TX 75043

Home 972-***-**** Cell 214-***-****

**********@*****.***

Proficient and proven sales and personnel professional with broad-based and

progressively responsible experience in human resources and management.

Proven ability to work with Senior Management team to integrate the human

resources function within the overall business operating strategy. Proven

administrator of employee turnover and employee relations, career

advancement and career counseling.

Career Accents

. 11 years recruiting with NationsBank and then Bank of America including

Call Center, Securities Operations, Mortgage, Information Technology and

Item Processing.

. Solid recruiting experience as well as sales experience both in an agency

environment and corporate environment.

. Proven contract negotiator as well as sales negotiator.

. Facilitated interventions with Senior Management to determine causes of

employee turnover and influencing both to the best resolution.

. Established on-site HR along with safety guidelines, accident prevention,

recruiting practices as well as compensation practices.

. Facilitated new hire orientation outlining company procedures, safety

issues and payroll practices.

. Developed and facilitated training program for new managers.

. Served as a liaison with client departments to develop a high level of

customer service in the human resources functions

. Utilized Intranet and business portal for dissemination of human

resources policies and changing procedures.

. Utilized Twitter, Linked In, Facebook and other networking tools to

create candidate base.

. Trained new managers in understanding and administering proper job

grades, salary ranges and merit increases for all job levels within the

company.

. Strategic partner for Senior Management to determine staffing levels and

processes.

. Maintained top 10% in hires nationwide for five years with a retention

rate of 94% at Bank of America.

. Managed Bank of America participation in a joint venture with the

Workforce Investment Board/Department of Labor in development and

training of the unemployed in relationship with TX Workforce to hire

unemployed individuals for tax credit.

. Conducted training sessions for management throughout Bank of America in

relation to employment laws, supervision of employee performance issues

and career development.

. Trained management in behavioral Interview techniques.

. Organized and conducted job fairs throughout the Metroplex.

. Presently seeking PHR certification and then will be pursuing SPHR

certification.

. Provided data and performance support extracting data from various source

systems such as SQL and UNIX. Performed ad-hoc queries and developed

financial/statistical models using primarily Excel.

Resume of Dianne Jackson

Page Two

Education

LeTourneau University -Longview, TX Bachelor's Degree in

Business Management

Eastfield College - Mesquite, TX Associate's Degree in Mid

Management

Professional Experience

4/2007 -2/2009 Manpower Professional Dallas, TX

Recruiter/Data Analyst

Worked in the professional office of Manpower recruiting for accounting and

finance, human resources and IT positions. Actively recruited and sourced

for various national accounts.

Responsible for developing applicant sources and ensuring clients were

introduced to candidates matching their job requirements both with skills,

experience and abilities. Negotiated contracts on any new clients brought

into Manpower. Also responsible for customer credit checks, candidate

reference checks and all data entry into applicant tracking system.

Conducted technical interviews to determine candidate abilities before

presenting them to the client.

In addition, worked in data analysis for a major client of Manpower

extracting data from various source systems and data stores by performing

light business coding SQL, VBA and Unix and system parameter setting. Also

performed ad-hoc queries and developed financial statistical models using a

variety of software applications (Excel, Access, etc.)

9/2005 - 4/2007 Resource Accounting Dallas, TX

Direct Hire Recruiter

Worked as Direct Hire Recruiter placing high level accounting and finance

personnel. Heavy direct recruiting, interviewing and sales calls with

prospective employers.

Responsible for full-desk recruiting cycle covering both the recruiting and

customer development. Negotiated contracts for new clients as well as

reviewed contracts for older clients. Attended many networking events and

professional society meetings.

Responsible for maintaining a pipeline of qualified, interviewed and ready

to go candidates for various client needs. Extensive research and

negotiation of fees as well as candidate salaries. Utilized applicant

tracking system for records and also was responsible for compliance on all

requisitions.

Resume of Dianne Jackson

Page Three

2/2004 - 9/2005 J. E. Carter Health & Life Insurance

Houston, TX

HR Manager

Responsible for designing recruiting plan and implementing job descriptions

for various positions within the firm. Developed training programs for

various levels of positions within the organization. Implemented all

office functions and managed personnel compensation commissions and

performance. Reported directly to owner of the company.

7/1993 - 2/2004 Bank of America Dallas, TX

Recruiter

Recruited for both hourly and salaried positions as well as technical and

non-technical positions. Various recruiting assignments included heavy call

center, mortgage and security operations positions. Responsible for the

technical aspect of career fit inventory assessments as well as skills

assessment systems. Instrumental in developing successful working

relationship with Workforce Investment Board partners to develop an ongoing

pipeline of candidates. Recruit, interview and screen candidates for

various positions utilizing Internet tools and following

client guidelines. Utilize Employ as method of applicant/selection process

tracking. Manage retention of new hires for a period of 90 days.

Responsible for compliance of Office of Federal Contract Compliance

Programs (OFCCP), Equal Employment Opportunity Commission (EEOC) and

Affirmative Action guidelines. Manage various reporting tools used to track

compliance. Coaching of client managers through the hiring process.

Coaching of employees in career goals as well as performance issues.

Utilization of problem resolution skills during coaching. Management and

development responsibilities for Recruiting Assistant. Reporting of

staffing activities and different aspects of the service level agreements

with various clients

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