Customer Service Manager

Anthony Wagner

** ******* ****, ***** *************, CT 06255

860-***-**** **********@*****.***

Professional Profile

Entrepreneur with 15 years of General Management

experience, with a proven record of positive results working for

local, regional, and national fortune 500 companies, managed

staff from 10 to over 500 employees. I am a creative problem

solver with the ability to drive revenue, resolve conflicts,

improve moral, and consistently exceed profit goals.

Management - Hands-on manager with highly developed negotiation

skills and experience cultivating strategic business

partnerships. Equally strong in budgeting and financial

management.

Marketing - Proven ability to recognize and capitalize on market

trends and assume bottom-line responsibility for strategic

planning, pricing, market research and forecasting.

Team Building - Decisive team leader with extensive experience

recognizing and developing talent and creating effective

training programs.

Communication - Persuasive communicator with well-developed

presentation and negotiating skills. Able to develop productive

relationships with colleagues, customers and staff at all

levels.

Experience

Allied Barton Security Services

July 2008 - September 2009 District Manager

Nashville, TN

. Directed regional business functions for largest

contract security provider in North America

. Partnered with sales to drive new business

opportunities

. Produced 111% of budgeted revenue within first 9 months

of 2009

. Reduced expenses by 17% while increasing revenue

. Increased profit margins by 11% year to date

Safemasters/Stanley Works

July 2004 - June 2008 Branch Manager

Barrington, NJ

. Directed branch operations for regional

locksmith/security provider

. Developed sales strategy with sales force and assisted

in direct selling of new business

. Revamped service delivery to drive revenue at a faster

pace

. Achieved 109% growth year over year

. Reduced operational expenses by 15%

Busch's Family Sports Bar & Grill

November 2001 - January 2004 Owner/Managing Partner

Tampa, FL

. Secured all required licensing

. Developed effective business plan

. Improved expense controls by 10% under budget

. Established all hiring and training practices

. Achieved sales of $507K in first year of business

ADT Security Services, Inc.

April 1998 - July 2001 Northeast Regional Director

Rutherford, NJ

. Managed all operational functions for largest National

Security provider

. Reduced backlog by utilizing manpower more effectively

. Increased regions gross margins by 10% year over year

. Increased closeouts by $500K on flat sales of the same

period

. Negotiated union contracts for NY and CT employees

. Assisted with acquisitions of 2 new business

ADT Security Services, Inc

April 1996 - April 1998 General Manager

Rutherford, NJ

. Managed all business functions including sales, service,

customer service, administration, and installations

. Recurring revenue of $35 million

. Accomplished 101% of earnings within the first year

ADT Security Services, Inc

October 1994 - April 1996 Installation/Operation

Manager Trumbull, CT

. Earned lowest net cost of Residential acquisition in

northeast 121.1%

. Achieved 101% cash to earnings

ADT Security Services, Inc

April 1992 - October 1994

Residential Installation Supervisor Waterbury, CT

. Designed POS scheduling process to enhance sales and

customer service delivery

ADT Security Services, Inc

July 1991 - April 1992

Commercial Installation Supervisor West Hartford, CT

. Improved moral between sales and installation departments

by implementing weekly PIM meetings

Education

Mount Saint Joseph College Preparatory

RETZ Electronics School

ADT University

References

Upon Request

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