Administrative Assistant Customer Service
Resume:
EVELYN YVONNE WILSON
Winston-Salem, North Carolina 27104
(H) 336-***-**** (C) 336-***-****
*********@*****.**.***
SUMMARY
Administrative professional with a B.A. in Public Administration and 15
years of experience in various support functions. Strong written and verbal
interpersonal communication, organizational and customer service skills.
Functional expertise in customer relations, time management, data
compilation, organization, research, reporting and analysis. Ability to
lead and train staff with skills gained from positions of increasing
responsibility. Honest, dedicated achiever, who learns quickly, pays
attention to detail and welcomes challenges.
TECHNICAL SKILLS/TRAINING
MS Word Grant Seeking/Writing Priorities, Projects and
Seminar Deadlines
MS Excel Notary Public Team Building-Coaching
Certification Skills
MS PowerPoint Planning and Scheduling Management Skills for
Support Staff
MS Access Managing Public Records Basic Blackboard
Administration 7.3
MS Publisher Dealing with Difficult Problem Resolution
People
EDUCATION/HONORS
Winston-Salem State University, Winston-Salem, NC B. A., Public
Administration May 2009
GPA 3.76 Dean's List Alpha Sigma Lambda Honors & Leadership
2005-2009 Society
PROFESSIONAL EXPERIENCE
FORSYTH COUNTY SHERIFF'S OFFICE, Winston-Salem, NC 2006-Present
Sr. Office Assistant - Training Division
. Support the coordination, scheduling and logistics of state mandated,
agency, and external training for 280+ sworn enforcement officers
. Improved lines of communication to ensure all officers are informed of
deadlines and training opportunities
. Refined efficiency and response time to officer training requests by
90%
. Deploy and manage online Blackboard courses to decrease classroom
hours
. Maintain the Quartermaster Inventory System Module of the OSSI Public
Safety System, which houses weapons and equipment in excess of $8.1M
. Train staff members to operate FCSO's Quartermaster Inventory System
. Serve as a point of contact for the division to effectively address
officer concerns
EVELYN Y. WILSON PROFESSIONAL EXPERIENCE (continued)
Page 2
GMAC INSURANCE, Winston-Salem, NC (Temporary)
4/06-6/06
Training Analyst - IS&S Culture & Competency
. Researched technical training curriculum courses using various
internet search engines
. Examined technical certification tracks offered by vendor companies
and assisted with technical training, vendor evaluation and selection
. Compiled employee training plan analysis and verification from user
surveys
HANESBRANDS INC. (Sara Lee Corp.), Winston-Salem, NC (Temp to Perm) 2004-
2005
Coordinator, Customer Marketing - Underwear Division
. Expedited process of analysis by populating the OEM (Other Events
Management) System, which produced a tool for automated reporting and
analysis
. Executed the OEM (Other Events Management) system for the Customer
Marketing Department which impacted annual sales of $1.2B
. Produced weekly summaries of requisitions to aid in the analysis of
retail performance
. Completed special marketing projects, data tracking reports to support
analysis of sales promotions
TEMPORARY RESOURCES, Winston Salem, NC 2003 - 2004
Administrative Assistant - Temporary
WACHOVIA CORPORATION, Winston-Salem, NC 1996 - 2003
Senior Administrative Assistant - Dealer Financial Services, McLean, VA
2000-2003
. Generated and processed dealer documentation for Commercial Loans to
establish the retail relationship
. Processed electronic transfers, federal wires and analyzed NSF/Account
Overdrafts daily for customers
. Administered hardware/software maintenance and troubleshooting
. Managed and designed the Metro Washington Regional web site on the
Corporate Intranet
Senior Administrative Specialist - eBusiness Division, Winston-Salem, NC
1998-2000
. Achieved Intranet Author status to design and maintain departmental site
on the Corporate Intranet
. Functioned as point person for other Intranet Authors
. Conducted training class coordination and General Ledger billing
. Served as (BUSA) Business Unit Security Administrator to support new
users and troubleshooting
. Performed internet site testing, analysis and research reports to support
validity of Corporate Website
. Created and implemented a procedural training manual for
new hires and temporaries
Administrative Specialist - Business Banking, Winston-Salem, NC
1996-1998
. Compiled and maintained marketing database of 10,000+ listings for
monthly newsletter distribution
. Produced and distributed monthly Profitability and Commercial Account
Activity reports to bankers
. Served as Local Support Coordinator for hardware/software and new user
set-up
. Coordinated departmental travel and event planning
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