Customer Service Manager
Resume:
Denisha Powell
Norcross Ga, 30071
*************@***.***
PROFILE
Results-Oriented Manager offering focused leadership to drive company profits in a highly
competitive market. Consistently achieve performance goals through enthusiasm, tenacity and
initiative, with proven track record in the following areas:
Team Building / Staff Training.
Purchasing / Inventory Management.
Quality Assurance / Control.
Customer Service / Guest Relations.
Strong commitment to policies/procedures.
Continuous Performance Improvement.
Expertise Include:
Passion for customer service.
Excellent oral and interpersonal communication skills.
Professional telephone etiquette.
Detail Oriented.
Typing Speed- 75wpm.
EMPLOYMENT HISTORY
Hyatt Place
Gallery Host
October/2007-Present
Norcross,Georgia
Assist guests with check in and check out processes.
Balancing bank, posting charges, verifying registration, address and credit information.
Coordinates all guest requests, informs guests of hotel services, features and room amenities.
Prepare, set up, stock, take down, clean and provide quality beverages and food products
consistently for all guests by adhering to all recipe and presentation standards. Use suggestive
selling techniques.
Subway
Manager
July 2006-October 2007
Douglasville,Ga
Managed a staff of approximately 4 to 12 employees. Assigns, oversees and evaluates work.
Promote, transfer, or terminate employees based on performance evaluations.
Supervised unit operations and preparation of work schedules for each employee.
Provided on-the-job training for new employees.
Delegated and was responsible for the ordering, receipt, storage and issuing of all food, labor,
equipment, cleaning, detergent and paper supplies for the unit to ensure a minimum loss from
waste or theft.
Assisted in the supervision of the preparation, sales, and service of food.
Prepared budgets for food, labor, equipment, direct costs, etc.
Prepared payroll figures, profit and loss statement, and weekly inventories.
Maintained time cards daily and records overtime.
Ensure that building and equipment was safe and sanitary.
Proficiency in handling cash and making deposits.
Implement and enforce all policies and procedures required by the company.
Extended Stay Hotels/Studio Plus
Guest Service Representative
September 2003 - July 2006
Norcross, Ga
Answered main switchboard in a timely, professional manner using multi-line phone system to
route callers to appropriate staff or guest room.
Maintained departmental records.
Captured sales via reservations and customer inquiries.
Trained other Guest Service Representatives and cross-trained in house-keeping/laundry area.
Completed cashiers' report and prepared bank deposits.
Balanced cash, check, credit card and city ledger accounts using verification shift reports.
Compiled and checked daily record sheets, guest accounts, receipts and vouchers using
computerized and manual systems.
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