Human Resources Manager
Resume:
Johanna L. Turner
Goodlettsville, TN 37072
SUMMARY
Human Resources professional with over 10 years experience in all aspects of Human
Resources with an emphasis in employee relations. In search of a career with a
progressive organization that will utilize my skills, education and experience.
EDUCATION
BA Management & Human Relations
Trevecca Nazarene University
CAREER HIGHLIGHTS/HONORS
Selected as trainer for newly hired Human Resource Generalist (Wyndham)
Recipient of Big 10 trip, awarded to only one Human Resources professional in the
region (Wyndham)
Selected to represent Spherion on-site at Dell, our largest client
Promoted to Field Human Resources Manager at Hertz, supporting over 1,000 employees
in two states and over 20 locations
PROFESSIONAL EXPERIENCE:
HUMAN RESOURCES MANAGER
CARLSON MANAGED HOTELS
March 2009 until present
• Oversee administration of HR/Benefits issues and ensure adherence to
employment related laws
• Advise and coach managers and supervisors on ways to consistently and
effectively role-model behaviors and communications that create a collaborative
environment in which there prevails respectful behavior, trusting relationships,
cooperative interactions, fair treatment, quality performance and positive morale.
• Ensure that key education and training courses are delivered at the hotel in
accordance with Carlson standards
• Develop and implement practices which support employee engagement
• Fill positions with qualified candidates (PeopleClick)
• Payroll processing via ADP (Enterprise and TimeSaver)
SENIOR HUMAN RESOURCES GENERALIST
WYNDHAM VACATION OWNERSHIP
December 2007 until January 2009
Duties include the following for two timeshare sales, marketing and resort locations in
Tennessee (350 employees)
• Handle inquiries from all level of employees regarding HR programs, policies,
procedures and regulations.
• Point of contact for all Employee Relations issue that occurs. Provide effective
investigation, documentation and corrective actions for employee complaints.
Proficiently address all Harassment and Discrimination cases in accordance with
company, federal and state guidelines.
• Assist with key management development and project initiatives that respond to
current and projected organizational needs. Assist the HR Director and Corporate
HR Team in the implementation or organization-wide projects and programs as
needed. (e.g., Employee Opinion Survey, performance reviews, merit planning,
etc.)
• Assess and identify employee and leadership developmental and training needs.
Recommend and deliver diversity, policies and procedures, employment law and
leadership training.
• Manage Worker’s Compensation procedures.
• Monitor FMLA, STD and other leaves of absence.
• Coach management and staff on appropriate corrective action steps needed for
improving unacceptable performances and behaviors.
• Provide information and coordinate activity related to established HR policies,
procedures, or regulations (i.e., benefits, performance, EEO, etc.)
• Advise and coach managers and supervisors on ways to consistently and
effectively role-model behaviors and communications that create a collaborative
environment in which there prevails respectful behavior, trusting relationships,
cooperative interactions, fair treatment, quality performance and positive morale.
• Assist Directors and site VP in the selection process of management staff (i.e.
Sales Managers and Directors, Resort Management).
• Ensure all open positions at each site are posted internally through Taleo. Process
offer letters for internal and external candidates.
• Audit entry of time in Wyntime (Kronos).
• Process and review background checks and drug screens.
• Conduct New Hire Orientation.
• Maintain personnel files.
FIELD HUMAN RESOURCES MANAGER
HERTZ CORPORATION
March 2001 until December 2007
Duties include the following for employees at all Hertz locations in Tennessee and
Alabama (1,000+ full and part-time employees)
• Responsible for both union and non-union workgroups
• Recruitment of staff through newspaper advertisements, on site college
recruitment, job fairs, career fairs and internal job announcements. Review
applications posted on our website (iCIMS)
• Interview, assess and place prospective employees (hourly associates as well as
sales and management level)
• Process and review background checks and drug screens
• Data entry of new hire paperwork into Oracle, ensuring that new hire paperwork
is properly completed
• Conduct new hire orientation as well as safety training
• Process Worker’s Compensation, FMLA, Short and Long Term Disability and
unemployment paperwork
• Develop employee retention strategies
• Train and advise manager’s in all aspects of employee relations & employment
law
• Conduct training classes such as Workforce Diversity
• Entry of timecards into payroll system
• Investigate compliance complaints
• Conduct employee focus group and employee meetings
ON SITE STAFFING SUPERVISOR
SPHERION
August 1999 until March 2001
Duties include the following for on-site staff at Dell (400 employees):
• Responsible for supervision, counseling and discipline of staffing employees in a
manufacturing facility
• Process applications
• Ensure all new hire paperwork is completed
• Provide on-site orientation
• Review and monitor employee attendance through Kronos
• Counsel & motivate employees
• Enter information into HRIS
REFERENCES: Available upon request
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