Customer Service Security
Resume:
tommy gibson
Apt ****
Addison, TX, 75001
************@*****.***
Work Experience
Security Officer
*/**** - ******* ****** ******, Mc Kinney, Tx
• Provide a visual security presence. Conduct bi-hourly rounds to ensure that all classified offices
and safes are secure and report problems to the Lead Security Officer. Also check stairwells, fire
exits, mechanical rooms, fire extinguishers and risers. Ensure that all mechanical systems are
functioning properly, checking for and recording standing water and fire hazards. Admit staff and
visitors to the building and answers security office telephone, responds to triggered alarm,
dispatched from security control and responds to medical emergencies. Be familiar with and
understand the building’s Emergency Action Plan and evacuation procedures and carry out
emergency procedures as necessary. Performs property perimeter checks and enforces parking
regulations.
Technical Support Help Desk
3/2009 – 7/2009 Volt, Addison, Tx
• Resolves device networking issues. Diagnoses device hardware and software issues. Coordinates
hardware repairs and advanced device replacements. Provides accurate documentation of all
troubleshooting procedures and caller information. Provided excellent customer service to all callers.
Performs weekly self guided training to stay current on product knowledge. Informs callers of product
warranty and technology.
Voice Network System Technician
3/2007 - Present Louisiana Air National Guard, Alexandria, La
• Installs, repairs, removes, refurbishes, maintains, tests, and troubleshoots these switch systems.
Monitors and analyzes the performance of these switching systems Manages, plans, schedules, and
performs installation and removal of telephone switching system, telephone subsets, telephone key
systems, data transmission media systems, interior wiring, T-carrier, telephone intercom systems, and
associated equipment. Installs and removes copper core or fiber-optic wiring, modems, terminal blocks,
and telephone instruments. Ensures equipment and components meet standard installation practice
technical order specifications. Programs key units for required features. Identifies maintenance problem
areas, and implements corrective action. Analyzes traffic load and telephone number assignments.
Computer System Operator
7/2001 - 7/2005 US Air Force, Montgomery, Alabama
• Performed daily network management, control, and administration of information flow in Network
Management, Help Desk, Information Protection Operations, and Network Administration. Enforced
DoD, and Air Force security policies and Internet use policies. Resolved network problems. Processed
scheduled and authorized network outages. Conducted daily traffic analysis Configured, installed, and
managed data services at the network hardware and software operating systems level. Managed
remote dial-in communications capabilities and remote distributed print services. Implemented software
patches, security fixes, and tests and validates modified system configurations. Tracked equipment
inventories; reported of excess equipment, and equipment disposition and turn-in. Monitored
maintenance contracts and determines repair cost-effectiveness. Administered a full range of IA
disciplines to include Computer Security, Network Certification and Accreditation, Emission Security,
Information Assurance Assessment and Telecommunications Monitoring and Assessment Programs.
Reviewed network configuration change proposals for compliance to information, system, and network
security directives and local policies.
Education
8/2005 - 9/2006 Full Sail Real World Education, Winter Park, Florida
• Associate Degree
Security Clearances
1/2009 – Present
• Secret
11/2001 – 12/2008
• Top Secret
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