Customer Service Administrative Assistant
Resume:
Dawn Liberty
Fort Mill, SC 29715
********@*********.***
Dedicated to getting the job done, being thorough and detail oriented. 20
years work experience, 17 of those in transportation, coupled with
accounting experience. Thrive in a challenging, fast paced environment.
Ability to build rapport with customers and maintain customer satisfaction.
. Analytical and Problem Solving . Independent / Self Starter
Skills Work Well Under Pressure
Excellent Interpersonal Skills Good Work Ethic / Commitment to Excellence
. International Shipping Team Player
Computer Proficiency
WORK HISTORY
3/2009 - Present Senior Solutions
Charlotte, NC
Administrative Assistant
Process insurance applications. Maintain Excel spreadsheets and
application inventory. Recruiting, purchasing and payables. Maintain
Outlook Calendar. Customer service and receptionist. General office duties.
10/2007 - 5/2008 Gotcha Covered Boat & Marine
Inman, SC
Administrative Assistant
Responsible for billing and collections. Created and maintained Excel
spreadsheets for tracking efficiency and pricing. Calculated pricing on
boats and motors. Daily sales calls on internet leads, customers quotes
and follow up on walk-in customers. Update inventory pricing and photos on
the website. Schedule and route service calls. Write up work orders.
Served as receptionist and cashier.
4/2005 - 8/2007 Otto Industries
Charlotte, NC
Shipping Coordinator
Analyze and execute cost effective shipping methods. Handled 10-30
truckloads daily, plus LTL freight, including preparation of bill of
ladings and international documents. Schedule inbound and outbound
freight. Negotiate carrier contracts. Maintained Excel spreadsheets for
tracking efficiency and billing purposes. Process damage claims. Worked
directly with customers to meet their needs concerning their shipments.
9/2001 - 8/2004 Harper Corporation of America
Charlotte, NC
Traffic Control Coordinator
Analyzed carrier pricing and niches to develop designated carriers for
customer cost and efficiency. Analyze and execute cost effective shipping
methods. Handled small package shipments, less than truckload freight,
over dimension and hazardous materials shipments. Audit and code freight
bills for accounting. Maintain Excel spreadsheets for tracking efficiency
and billing purposes. Negotiate carrier contracts. Prepare and process
bill of ladings and international documents. Process damage claims.
Responsible for covering switchboard daily for lunch and as needed for
backup. Completed customer service training and haz-mat certification.
12/1983 - 6/1989 GD& K Trucking / GrayMar Express
Spartanburg, SC
9/1990 - 12/1996
Charlotte, NC
Administrative Assistant (GD&K Trucking)
Responsible for accounts receivable and payroll, both manually and through
computer programs. Handled multi-state payroll taxes, W2's and 1099's.
Manually calculated fuel and mileage reports for the month, quarter and
year on 40+ tractors. Maintained employee files and driver's daily logs.
Served as benefits administrator and filed insurance claims. Collections,
bank deposits, account reconciliation and manual spread sheets. Scheduled
drug tests and driver physicals. Purchase office supplies. Audit driver
expenses and fuel receipts. Transferred to Charlotte, NC, by the company,
to accommodate our main customer.
Office Manager (GrayMar Express)
Performed the duties from GD& K Trucking, in addition to:
Solely managed the Charlotte office for 5 years. Manual accounts payable.
Dispatched 20 drivers. Performed daily equipment checks. Schedule
deliveries and equipment repairs. Interview applicants.
SKILLS
Word, Access, Excel, Quickbooks, Syteline, Peachtree, Customer Service
Training
EDUCATION
Boiling Springs High School Boiling
Springs, SC
Graduate
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