Customer Service Manager

Daniel T. Quirk

Home Phone#: 360-***-****

*** ***** ** ** ****

Phone #: 306-***-****

Apt # 234

Olympia, WA 98506

Email:**********@*****.***

Objectives:

Seeking Employment a position in the Olympia/Tacoma area that utilizes my

varied computer, organizational, office and technical, and customer service

skills.

Employment Experience:

Columbia Insurance Group

05/2006 to 03/2010 (46 months)

Claims Processor

Processing of auto, home and business claims. Answering phones and

assisting adjusters with claims by assigning reserves and expenses.

Handling incoming emails, faxes and accord forms and routing them to the

proper locations.

Manager: Jackie Pauls

Phone# 573-***-****

Missouri Credit Union

11/2005 to 02/2006(4 months)

Customer Service Representative

Answering incoming calls for the credit union's call center. Managing

accounts and referring customers to financial agents in the credit union.

Extensive internet and intranet application usage.

Manager: Stephanie McCormick

Phone# 573-***-****

GMAC Insurance

J anuary 2004 - October 2010 (10 months)

Customer Service Representative

Provided customer support for auto policies sold at GMAC out of their call

center in St Louis, MO. Maintained and serviced auto policies for 48

states. Position included extensive use of a multi-line phone system and

window's Office based PC applications.

Manager: Karla Peebles

Phone#1-800-***-****

Walt Disney Company

02/1994 to 08/2003 (127 months)

Most recent: Specialized group sales travel agent

Provided individual and group sales and service for hotel, air, etc. in a

high volume call center. Extensive customer service experience and

knowledge of hotel and travel industry as a licensed travel agent.

Manager: Celeste Garner

Phone# 407-***-****

Skills: Education:

Dos, Windows 3.1, 95, 98, 2000, NT, ME, & XP, Vista Pattonville

Senior High School graduate

Multi-line telephone systems

1989-92 St. Louis Community College

Microsoft Office 2000 & XP

CRS and GDS systems

Internet and Intranet applications

Typing-46 wpm

Accord forms

AS400 applications

Contact this candidate