Human Resources Customer Service
Resume:
Kevin Cammack
**** *. ******* ***** **., South Jordan, UT 84095
Phone: 801-***-**** ********@*.***
QUALIFICATIONS SUMMARY
Strategic Human Resources background including; recruitment & retention, applicant
screening, succession planning, employee orientation, safety, training, employment law,
labor relations, regulatory investigation and compensation.
PROFESSIONAL EXPERIENCE
RR DONNELLEY (Formerly Banta), Spanish Fork, UT 1999 to 2009
Human Resources Manager
Oversaw the strategic development of the human resources.
• Unified the HR functions of three facilities into a single program with the same or similar
policies and procedures.
• Administrated the facility succession plan that identified and prepared qualified
employees for key roles. Assisted management in the development of career objectives
which included on the job training and on-line courses.
• Evaluated and addressed compensation issues by developing not only wage scales but a
merit system that moves staff along the pay bands and rewards for exceptional
performance.
• Advised management on compensation and retention issues including the creation and
training of a Recognition Course.
• Enhanced recruitment with a focus on preparing future operators, while providing a
career ladder for production staff.
• Introduced Behavioral Based Safety and Safety Time-Outs which led to a dramatic
decrease in OSHA recordable accidents four years straight.
• Administrated temporary labor contract, resulting in lower competitive rates and reduced
labor cost by three percent.
• Advised management on employment issues including state and federal law as well as
conducted harassment investigations. Administered plant’s Affirmative Action Plan
(AAP).
• Assisted management in developing a staffing plan that decreased personnel with no
negative impact on productivity.
WYOMING STATE HOSPITAL, Evanston, WY 1992 to 1999
Manager of Human Resources, 1995-1999
Supervised a staff of 13 in the strategic use of Human Resources and oversaw client rights
investigations, scheduling and training of a 160 nursing staff, and addressing workers
compensation issues.
• Recognized recruiting issues and initiated a new recruiting program that increased the
effectiveness of recruiting and reduced advertising cost by 25%.
• Reduced over-time and the overall size of staff at the hospital while still maintaining
quality care. This was a team approach requiring HR to work with treatment units and
Department Mangers.
• Reduced lost workdays from 2000 to 666, while cutting cost with efficient workers’
compensation analysis.
• Carefully screened applicants to ensure that management was interviewing pre-
screened, qualified candidates. Introduced concept of job offer letters and restructured
new hire orientation.
• Reviewed all disciplinary actions with management to ensure consistency.
Personnel Specialist, 1992-1995
• Recruited for open positions. Increased efficiency in recruiting by developing an
applicant tracking system.
• Served as consultant for ADA and FMLA issues; also led sexual harassment
investigations.
EG&G IDAHO, INC., Idaho Falls, ID 1987 to 1992
Provides energy research and facilities management to the U.S. Department of Energy.
Trainer/Recruiter
• Located, screened, recruited, hired and relocated new hires to meet staffing levels.
Organized recruiting trips, interviewed applicants and made presentations.
• Served as in-house advertising consultant to management, advising on content and
working with advertising agency to verify placement in correct periodicals.
• Trained and developed managers/staff. Facilitated courses on Self Improvement,
Customer Service, Management, Time Management and other topics.
EDUCATION
BBA in Business Administration, Idaho State University, Pocatello, ID
Currently attending the University of Phoenix for my MBA. Expected completion date is July,
2011.
PROFESSIONAL AFFILIATIONS
Member Society for Human Resource Management (SHRM).
Former Board Member, Human Resource Association of Central Utah (HRACU)
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