Customer Service Accounts Payable

Karina Vargas

*** ******* **.

El Paso, TX *****

Phone: 915-***-****

***************@*******.***

OBJECTIVE:

Obtain a challenging position in a progressive organization that

offers opportunities for advancement

PROFESSIONAL EXPERIENCE:

September 2000 Honeywell International

Juarez, Mex./El Paso, TX

to Present Customer Relations Manager

Responsible for startup of the Accounts Payable operation in

Juarez, Mexico in 2000; transitioning the operation from

Syosset, NY to the Juarez, Mexico facility. Oversee a team of 75

employees who handle all payment process and vendor relations

for two Honeywell divisions totaling 1 million payment

transactions annually. Operation supports USA, Canada and Puerto

Rico Accounts Payable Operation. Lead the Vendor Relations Group

to resolve major vendor related conflicts. Responsible for

heading internal/external audits. Provide daily support

to 120 distribution branches and 5 manufacturing facilities.

Additional responsibilities include:

. Develop and cultivate strong customer partnerships with

finance and materials leaders for assigned customer accounts

. Leadership role in the integration of business

mergers/acquisitions

. SBU finance, materials and executive management point

person for project coordination, communication, and issue

resolution

. Initiate and lead process improvement projects to eliminate

manual transactions & drive best practice deployment

. Lead quarterly reviews of process performance, issue

resolution, and process improvement project status with SBU

customers

. Focal point to resolve operating issues with SBU customers

. Effective link in issue escalation process to ensure

appropriate and timely corrective action is taken

. Lead site specific process outsourcing project activities

. Active leader in daily cash initiatives and reporting

. Thorough knowledge of organization's business environment and

customer service excellence practices.

. Thorough understand of business operations, cash flow and

funding issues and considerations

. Provide strategic direction and coaching to Team Leader based

on established organization goals and objectives

. Accountable for overall team productivity and performance

metrics, and driving customer service best practices

. Accountable for driving year over year improvement of

customer satisfaction metrics

. Monitor processes to ensure strong internal controls

. Coordinate audit initiatives and compliance

. Implemented SOX and internal control procedures and ensure

proper processes were in place.

. Lead for annual operations meeting with Corporate VP, CFO,

Senior Management & Department Heads in NYC Facility.

1995-1998 Aztec Imports

Juarez, MX

Accounts Payable Supervisor

Responsible for the supervision of the Accounts payable

function. Principal responsibilities included the timely

processing of vendor invoices and prompt payment of A/P

liabilities. Supervised a total of 3 employees processing an

average of 15,000 invoices annually. Additional responsibilities

included interaction with Finance management in complying with

company goals and objectives as well as handling all vendor

disputes.

EDUCATION:

2010 University of Phoenix

El Paso, TX

Global Business Management

PERSONAL:

. Ability to translate business issues/requirements and

objectives into functional service solutions and communicate

to senior business leaders

. Highly motivated with the ability to adapt and manage to

change

. Ability to work effectively in unstructured, high stress

environment

. Great success leading large scale integration projects.

. Ability to lead by example and motivate cross functional

project teams to change behaviors.

. Ability to set and meet aggressive targets for improving

organization's working capital through best practice

deployment.

. Excellent leadership, interpersonal and communication skills.

. Ability to quickly assess the impact and opportunity for

functional solutions to meet business needs.

. Strong project management skills and effective in decision-

making, problem solving and influencing others.

. Project management experience

. Thorough understanding of accounts payable & supply chain

processes and financial impacts to business unit customers

. General understanding of internal controls and segregation of

duties practices

. Green Belt certification

. Solid experience in managing employee relation issues

. Extensive experience in interacting with upper Management

. Experience in working in a multi-culture environment

. Complete understanding of Shared Service processes and

procedures

. Lean for the administrative certification

. Participation in the implementation of HOS (Honeywell

Operation System) applying key concepts to the accounts

payable operation for lean, six sigma and continuous

improvement.

. Demonstrated savings of more than $120K in 2009 through

project implementation

Contact this candidate