Human Resources Customer Service

Sarah A. Dudgeon

**** ****** ****, ********* *** . Silver Spring, MD 20910 . 301-***-**** .

*********@*****.***

SUMMARY: Trained and experienced professional with excellent time, project, and people

management skills. Strong work ethic and detail-oriented. Flexible and able to manage

many priorities simultaneously. Skilled with Microsoft Office suite, Dreamweaver, and

Adobe Photoshop.

EXPERIENCE

Orr Associates, Inc. Washington, DC

Associate Director, Human Resources and April 2008- Present

Administration

Human Resources:

Coordinate and lead new employee orientation and training

Review new employee documentation, including benefit election, tax, 401(k) enrollment,

I-9, and payroll forms for accuracy

Possess knowledge of and ensure compliance with employment law and reporting

Manage payroll, including tracking employee hours, conducting bi-monthly payroll calls,

and reviewing payroll reports for accuracy

Serve as intermediary between human resources and employees, providing requested

information and helpful communication to staff

Maintain consistency of employee policies; implement new policies as needed

Monitor employee professional development to increase work quality

Assist with annual performance appraisals

Administer employee benefits, including leave processing, 401(k), and healthcare

Coordinate the health care open enrollment period and semi-annual 401(k) enrollment

period

Manage company-wide wellness program

Develop topics for and lead company retreat

Assist with recruitment and staffing

Serve as outsourced human resource representative for nonprofit client, Youth, I.N.C.,

handling all aspects of employee benefits, payroll, and legal compliance and reporting

Administration:

Oversee use of systematic time and cost-tracking tools by contract

Assist with departmental profitability analysis, including monitoring efficiency and

creating reports

Manage all stages of website updates, including drafting, editing, and uploading content

to website

Manage quarterly newsletter, including concept brainstorm, drafting content, and HTML

coding

Ensure all contracts meet legal regulations and requirements

Fried, Frank, Harris, Shriver & Jacobson Washington, DC

Legal Assistant September 2006-April 2008

Managed stages - from document review to successful execution - of electronic and paper

document production

Lead training sessions for Summation database software

Assisted litigation and SEC enforcement teams with various discovery projects

Prepared litigation team of 3 attorneys for arbitration by compiling exhibits and witness

materials

Actively participated in off-site document reviews

Compiled appropriate information to prepare for depositions and witness interviews

Participated in the firm's pro bono program with DC's Landlord Tenant Resource Center

Chevy Chase Bank Bethesda, MD

Assistant Branch Manager April 2006-May 2006

Retail Management Associate June 2005-April 2006

Promoted from Retail Management Associate

Motivated team of 10 to achieve weekly, quarterly, and yearly sales goals

Identified appropriate solutions to customers' needs through effective questioning

strategies

Educated customers in common banking transactions; i.e. terms of personal loans, CDs,

mortgages, and regular checking and savings accounts

Assisted management team lead staff of 10 uphold bank policies, product knowledge, and

sales strategies

Successfully completed 9-month Retail Management Associate Training Program focusing on

customer service and relationships, employee development, personal professional

development, business writing, and time management

EDUCATION

The Catholic University of America Washington, DC

Master of Arts in Human Resource Expected Graduation: Summer 2011

Management

Georgetown University Washington, DC

Paralegal Certificate September 2006 Graduate

University of Maryland, College Park College Park, MD

Bachelor of Arts in American Studies, May 2005 Graduate

GPA: 3.389

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