Customer Service Manager

Heather L. Chancellor

**** ********* ** . ********, **

*.************@*****.***. 347-***-****

Education

Berea College - Berea, KY

**** ** ****

Bachelor's of Science in Business Administration

Summary of Qualifications

Skillful and dedicated Executive Assistant with extensive experience in the

coordination, planning, and support of daily operational and administrative

functions.

Demonstrated capacity to provide comprehensive support for executive-level

management including managing calendars, scheduling meetings, coordinating

travel, expense reports and effectively managing all essential tasks.

Highly focused and results-oriented in supporting complex, deadline-driven

operations; able to identify goals and priorities and resolve issues.

Proven track record of accurately completing research, reporting and

information management.

Adept at developing and maintaining detailed administrative and procedural

processes that reduce redundancy, improve accuracy and efficiency, and

achieve organizational objectives.

Proficient in Microsoft Office System including Outlook, Word, Excel and

PowerPoint as well as Mac operating system.

Excellent verbal, written and communication skills.

Team player with transferable skills.

Professional Experience

Ambac Assurance - New York, NY 2006 to 2009

Executive Assistant, Senior Vice President

Provide high-level administrative support to Senior Vice President and

Strategic Initiatives team.

Manage daily workflow for Senior Vice President including maintaining

calendar, screening calls, processing expenses and invoices, travel

requests and any administrative tasks or projects requested.

Internet research for new business.

Liaison between New York office, Connecticut and California offices.

Responsible for proofreading and editing presentations for Board of

Directors.

Collect bi-weekly reports from team and compile into one report for staff

meetings.

Collect and track attendance for team of 10 people.

ZEP - Atlanta, GA 2003 to 2006

Executive Assistant, CIO

Served as Executive Assistant to the Chief Information Officer.

Managed daily workflow for CIO including scheduling appointments,

maintaining calendar, processing expense reports and invoices, screening

calls and stocking all office supplies.

Oversaw a wide variety of administrative functions, supporting all director-

level projects and information-management processes.

Compiled and analyzed data from monthly reports to prepare directors'

presentations to executive management.

Managed invoicing and billing processes.

Liaison between IT Department and Business Units.

Implemented Employee Recognition & Reward Program.

InfoMart - Marietta, GA 2001 to 2003

Information Analyst

Researched and verified information for a successful background check

company.

Completed 200 or more criminal reports on a daily basis in Excel.

Significantly reduced time required to prepare and distribute reports by

spearheading implementation of electronic reporting procedures.

Provided excellent customer service to clients and applicants.

Responsible for managing large corporate accounts.

Custom foods - Marietta, GA 2000 to 2001

Executive Assistant, General Manager

Managed day-to-day office operations, providing fundamental support to the

General Manager and sales team.

Duties included answering calls, scheduling meetings and ordering office

supplies.

Created status reports and customer profiles in Excel.

Created monthly sales spreadsheets and PowerPoint presentations for sales

staff.

Handled sales rep calls and customer service inquiries.

Assisted in development of incentive program for sales reps that increased

profits 25%.

Professional References:

Gregg L. Bienstock

Ambac Assurance

Senior Vice President

1 State Street Plaza

New York, NY 10004

Ph: 212-***-****

Mr. Bienstock was my manager in the Strategic Initiatives department at

Ambac.

Diana Adams

Ambac Assurance

Senior Managing Director

1 State Street Plaza

New York, NY 10004

Ph: 212-***-****

Mrs. Adams was my previous manager in the Commercial ABS/Emerging Markets

department at Ambac for three years.

Don Farrell

Ambac Assurance

Managing Director

1 State Street Plaza

New York, NY 10004

Ph: 212-***-****

Mr. Farrell was my colleague at Ambac.

Kathryn Simpson

Zep

Former CIO

1310 Seaboard Industrial Blvd.

Atlanta, GA 30318

Ph: 770-***-****

Mrs. Simpson was my manager at Zep for three years.

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