Sales Manager

ERIC SHAPIRO

. **** Edgewood Drive ( Royal Oak, MI 48067 ( (248) 545

- 8331 ( ***********@*****.***

CAREER SUMMARY

An action oriented individual with a proven track record of getting results

quickly. Self-motivated problem solver with highly developed interpersonal

and team building skills. Consistently successful in increasing

productivity, quality and performance through cross-functional expertise.

PROFESSIONAL EXPERIENCE

BULLSEYE TELECOM - Oak Park, MI

2001 - 2010

$60M Telecommunications company providing voice & data services to small

and medium sized businesses

Director of Sales Operations and Support

Managed a team of Account Managers in providing program management for

all assigned multi-location customers beginning with the sales process

and continuing through account activation. The Account Management team

also acted as the key customer interface throughout the term of the

business relationship to ensure that customer expectations are met.

Directed all telesales channel activity including establishing new

vendors, deciding where to spend telesales dollars, reviewing

vendor/individual performance and establishing strategies to meet

corporate objectives.

Lead a team of Inside Sales Representatives responsible for new

customer acquisition and selling additional services to our existing

base of customers.

. Created Account Management concept, built team from scratch and

developed into a major strength of the company.

. Led the Telesales channel, which was responsible for the

majority of the company growth from 2002-2005.

. Negotiated pay for performance contracts with the telesales

vendors that saved BullsEye between $50,000 - $125,000 annually.

. Worked diligently with several internal departments to institute

methods for reporting, analyzing and stemming company attrition.

AMERICAN COMMUNICATIONS NETWORK - Farmington Hills, MI

1996 - 2001

Customer acquisition company that marketed leading telecommunication

products and services to the U.S., Canada and Europe.

Director of Commercial Sales and Marketing

Overall responsibility for the sales and marketing effort of products

and services to the commercial marketplace.

Director of Operations

Responsible for operations support for products, customer

process/provisioning, sales support and managing operational issues

with service providers.

. Improved working relationship with service providers Qwest

Communications and Pagenet.

. Successful resolution of longtime outstanding compensation issue

with Qwest resulting in $183,000 payment to ACN.

. Provided training to thousands of Independent Representatives at

the National Training's resulting in increased sales and a

reduction in unsatisfied customers.

ERIC SHAPIRO - Page 2 of 2

Director of Commercial Services

Responsible for sales and support effort of the commercial long

distance segment.

. Increased commercial long distance revenue by 100% in two years.

. Increased Independent Representative satisfaction through

training on products, process and support.

SPRINT CORPORATION - Livonia, MI

1988 - 1995

Global provider of telecommunications services.

Branch Customer Support Manager

Managed 11 account consultants responsible for providing pre-sales

technical support, implementation project management, and ongoing post-

sales support to major and national accounts, representing over $70

million in annual billings.

. Re-engineered implementation process, boosting productivity and

employee morale, while beating budget targets.

. Improved teamwork and cross-departmental interactions to deliver

higher customer satisfaction.

. Reduced delinquent receivables from over 6% at year-end 1993 to

less than 1% at year-end 1994.

National Account Manager (Telenet, a Sprint Company)

Responsible for selling a full line of telecommunications services,

including voice, data and video.

. Consummated some of the largest sales ever in company history,

including a 72-location X.25 network for Cadillac Plastic and a

video-conferencing network for Mercy Health Services.

. Achieved President's Club in 1991, as one of the "Top 5" percent

sales professionals nationally.

District Sales Manager

Responsible for establishing and managing a 10-person staff to sell

voice services to the mid-market.

WESTERN UNION TELEGRAPH COMPANY - Southfield, MI

1977 - 1988

A domestic provide of telecommunications services.

Branch Sales Manager

Responsible for hiring, training and managing a staff of 20 selling

electronic mail services to all market segments in Michigan, Ohio and

Indiana. Developed and managed marketing programs.

. Consistently exceeded sales goals, twice winning "Sales Manager

of the Year".

Sales Representative

Responsible for selling a full product line of telecommunications

services in Southeastern Michigan.

. Achieved President's Club status consistently for exceeding 100%

of yearly goals.

EDUCATION

Bachelor of Science in Business Administration, Wayne State University,

Detroit, Michigan, 1977

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