Customer Service Representative
Resume:
KATHRYN M. POJER
Pleasantville, New York
10570
***********@*****.***
EDUCATION
School of Health Sciences and Practices at New York Medical College
Valhalla, New York
Part-time, late evening courses
MPH, Professional Certificate International Health: In Progress
Manhattanville College, Purchase, New York
Bachelor of Arts May 2007
GPA: 3.5
Majors: History, Political Science Minor: French
Language(s): Fluent in French, Knowledge of Spanish
HONORS AND ACTIVITIES
Presidential Scholarship
Active participant of Duchense Center for Social Justice
Ophir Award
Deans List 2005, 2006
Writer for Right World View
. Article on Holocaust Survivor Clara Knopfler accepted for distribution
on the College News Network
Pre-Law Honor Society
Eastern Frozen Foods Association Industry Scholarship
EXPERIENCE
Hudson Health Plan., Tarrytown, New York 2009
Customer Care Representative Inbound
. Establish positive customer relationship, while handling all
inquiries.
. Responsible for processing insurance claims, authorizations, verifying
member eligibility, monitored medical services provided for members,
ability to navigate HSD, FEEA, EPaces and CHP Ledger.
. Collaborate with members of the Customer Care Team, Clinical,
Enrollment, Claims and various other departments.
KOHLS Inc., Bedford Hills, New York 2002-2009
Sales Associate
. Aid management in various assigned duties such as and not limited to;
supervising new trainees, as well as facilitating customer relations as a
Customer Service Representative.
. Point of Sale Associate.
Iona College Office of Admissions
2007-2008
Admissions Operations Secretary
. Interfaced with various department personnel.
. General office duties; including filing, data entry, and phone
inquiries.
. Aided administration and staff members with "admissions
procedures."
. Processed applications, organized and disseminated materials.
. Performed various duties as assigned by director
Manhattanville College Office of Admissions
Office of Admissions Assistant, Telecounselor 2005-
2007
. Worked directly with prospective students (International and
Domestic)
campus visits, telephone conversations and mass mailings.
. Specifically selected to staff front desk position at Admission
Open House for 1,000 prospective domestic and international
students and families.
COMMUNITY SERVICE
. Amnesty International
. St. Stephen's AIDS Dinners
. Bedford Hills Women's Project, raising money for personal care
products for mentally ill inmates.
SKILLS
Microsoft Excel, PowerPoint, Word, Goldmine, Misys Vision Optimum and
PeopleSoft
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