Customer Service Manager

JOSE A. ALVAREZ

**** ********** *****

Elk Grove, California 95758

Cellular 916-***-**** / Telephone 916-***-**** / Email

********@*****.***

_______________________________________________________________________

MANAGER/ ASSISTANT MANAGER

MY QUALIFICATIONS over 20+ years of success in product sales, marketing,

finance, and customer service. Plus all phases in the field of collections

and account management.

PROFESSIONAL in manner and appearance, very strong interpersonal skills,

good voice, pleasant manner, strong experience in client / customer

relations.

ABILITY to learn quickly, follow procedures exactly, problem solving, and

detail oriented. Ability to handle a volume of simultaneous work

HISTORY of success in public contact positions, experience with customers

in bi-lingual (Spanish) Negotiations.

EXPERTISE in, managing, supervising, directing, evaluating, assigning,

scheduling, motivating, planning and organizing.

EXPERIENCE

United Auto Credit Corporation

Account Manager, Sr. Account Manager, Collection Supervisor

9/15/2005 TO 12/01/2009

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performed and supervised activities of Account Representatives engaged in

collecting overdue payments for auto loans by performing the following

functions. Coordinated and performed all activities related to collecting

amounts due on auto loans. Includes conducting field visits to past due

debtors. All activities in compliance with United Auto Credit Corporation's

policies, procedures and practices as well as all state and federal

regulations including all requirements of the Fair Debt Collection

Practices Act.

Reviewed delinquent account records to determine which customers must be

contacted for collections of overdue accounts. Organized collection

workload according to degree and amount of delinquency and assigned

accounts to Account Representatives for collection. Accurately prepared all

internal documentation. Trained and supervised subordinate staff, and

participated in the areas of collections, skip tracing, repossessions and

collateral disposal. Recommended collection techniques to be used by

Account Representatives. Performed all collection-related activities as

needed.

Accurately documented account activity to the system and prepared required

internal documentation. Assisted branch management in underwriting

activities or administrative functions as assigned.

Check into Cash Stores

Store Manager

09/2004 to 09/2005

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a Store Manager, I provided superior customer service to Check into Cash

customers by greeting customers, processing customer loan applications,

answering customer inquiries regarding loans and product

offerings, followed established policies and procedures, assisted in the

daily upkeep of store premises. Served as subject matter expert in

operations and policies, and provide leadership to store employees. I

recruited, interviewed, and made recommendations for hire. I supervised and

train one or more Customer Service Representatives. I coordinated and

maintained store staff schedules. I ensured that staff members provided

excellent customer service. I created and Marketed interest items and kept

Regional office informed. Became the regional office to train other store

representatives. I was responsible for the overall accountability,

profitability and day-to-day business.

Premier Rentals, Rent A Center and Rent Way Stores

Store Manager, Assistant Manager, Sales and Credit Manager

9/1997 to 09/2004

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Carefully and regularly directed the work of at least five or more

employees in the store. Devoted at least 60 percent of hours worked,

towards administration, and in addition controlled monthly operating

expenses and prepared monthly budgets. Experienced in delivery, set up and

merchandise pick-up, experienced in various modes of collections including

repossessions. Responsibilities included sales and service of products

that the rent to own business has to offer. Exercised the authority to hire

and fire, or to effectively recommend hiring and firing. Planned and

implemented numerous sales campaigns to rank the store first in the region

for several months. Sales increased 6% from previous year, as a result

profits rose to 19+ percent. Recognized as the top sales leader in the

region

EDUCATION

State University of New York at Buffalo, N.Y. -Communications

Campus Verdes Adult Training Center -Bookkeeping and Accounting

Licensing Held- (Insurance)-Property, Casualty, Life and Disability

Military Service- United States Air Force

Stewardship Committee-Elk Grove United Methodist Church

Business-to-Business Fundraiser

Contact this candidate