Customer Service Sales

Robert Jenkins

*** ****** **** ***** *******, Ga. 30041

Phone: 678-***-**** Email: ***********@*****.***

Qualifications_________________________________________________________________________

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Seasoned, results-producing management professional with over 8 years experience leading profit

generating operations through innovative merchandising, purchasing, and focus on customer service.

Effective leader with proven record of developing a highly productive team focused on achieving short

and long term goals. Adept at implementing successful training programs designed to reduce shrink and

achieve optimal profitability.

Management Strengths:

• Operational Analysis: Reading and understanding P&L Statements

• Team Building: Recruiting and Developing New Associates

• Merchandising: Purchasing and Vendor management

• Computer Skills: Excel, MS Word, Outlook, Power Point, and SQL

Professional Experience_________________________________________________________________

Publix Supermarkets Cumming, GA. 30041 Jan. 1993 to Jan.

2010

Grocery Manager

• Oversaw operations for leading grocery retailer with 1000 stores and over $25B in annual sales.

• Directed day-to-day operations of 45,000 sq.ft. store, generating more than $14M in annual sales

and controlling $1.2M in inventory.

• Recruited, trained, mentored, and managed up to 95 associates directly and indirectly, ensuring

continuous delivery of outstanding customer service and to meet company goals for sales and

productive.

• Coached associates how to use SIM, RMS and related reports.

• Developed and implemented strategic merchandising plans to achieve sales objectives.

Notable Achievements:

• Achieved several management promotions during tenure based on consistent display of

organizational, operational and leadership skills.

• Proven track record of exceeding annual goals in key performance indicators, such as gross and

net profit, sales, shrink, and productivity.

• Increased select locations productivity by 13%, sales by 17%, profitability by 46% and decreased

inventory shrink from 5% to 2%.

• Consistently innovated new processes, such as work space organization, to bring select locations’

key performance indicators in line with company averages.

Educational Background_________________________________________________________________

Associates of Science Degree: 1996 - Young Harris College - Young Harris, Georgia

Certified Food Safety Manager By The National Registry of Food Safety Professionals

Certified Graduation of the Dale Carnegie Course on Public Speaking and Human Relations

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