Customer Service Management
Resume:
Stefanie Hollon
Allen, TX 75002
469-***-**** (cell)
**************@*****.***
Qualifications Summary
. Experienced HR professional with a proven track record in a global
organization; progressive experience in employee relations, training and
organizational development
. Effective communicator and listener with a demonstrated ability to
analyze business functions, identify inherent problem areas, and implement
creative and workable solutions.
. Successful in developing constructive relationships with key
stakeholders, executives and senior managers
. Proficient in MS Excel, PowerPoint, Access, SAP and JD Edwards
. Bachelor of Business Administration emphasis in Economics
EXPERIENCE
Hewlett Packard, Plano, TX July 2006 - Present
HR Business Partner
Hewlett-Packard provides a range of technologies, software, solutions, and
services worldwide HP is ranked 9th in the Fortune 500 companies with
321,000 employees globally and $118B in revenue.
. Provide global organizational support to 1000+ employees by partnering
with senior management on human resource initiatives including
compensation planning, workforce management, organizational development,
training and talent management
. Drive HR strategies and initiatives at the region/global/business group
level by exercising oversight in key areas such as policy decisions,
staffing, talent management, business and workforce metrics; provide
consultation to drive workforce efficiencies in alignment with overall
business objectives
. Led talent reviews for 600+ managers and employees, including succession
planning for management
. Partnered with management on integrating two separate organizations to a
combined 1500+ global organization and reorganized in response to
operating model changes within a 12 month period
. Successfully led execution of global workforce plan for 300+ resources in
over 10 countries
. Led and implemented job code reviews for 500+ employees spanning
Americas, Asia Pacific and European regions
. Establish and maintain relationships with key decision makers at the top
of the business unit
HR Generalist
. Supported a top 5 revenue generating account as principal HR generalist;
provided Account executive with HR consultation and implementation of HR
initiatives such as performance planning, compensation reviews, staffing
reviews and workforce planning
. Provided support to management for multiple organizations with escalated
employee relation issues; including addressing problem performance,
terminations, and complex investigations
. Trained and counseled new team members on organizational HR practices and
employee relation issues
. Implemented account divestiture activities for 300+ employees in
dispersed locations throughout the US; included communication planning,
training and coordination across organizations
Radian Communication Services, Inc., Richardson, TX 2005 - 2006
Human Resources Coordinator
Radian Comm. Services is a privately held company that specializes in
telecommunications networking and manufacturing with 700+ employees
throughout the US and Canada.
Consulted all levels of personnel from senior management to field employees
as needed to ensure HR-related policies were adhered to and complied with
federal and state law
. Processed, verified, and maintained documentation relating to personnel
activities such as staffing, recruitment, training, grievances,
performance evaluations, and classifications
. Recruited and staffed from internal and external sources both exempt and
nonexempt positions in a multi-state environment
. Served as primary liaison to third party benefits administrator in
ensuring compliance with requirements such as termination of benefits,
initiating benefits, as well as issues involving an employee's benefits
. Coordinated interviews at all phases of the recruiting process and
assisted with reaching final resolution for all candidates
. Conducted employee related investigations and advised management on
employee relations issues until resolved. Represented organization at
personnel-related hearings and investigations
. Supported corporate-wide initiatives including policy creation/revisions,
development of employee handbook, performance review process and training
RealNet Financial, Arlington, TX 2004 - 2005
RealNet was an independently owned and operated mortgage lending franchise.
Recruiting Coordinator
Developed a customized recruiting strategy including job descriptions,
interview questionnaires, and identifying advertising resources
ElkCorp., Dallas, Texas 2003 -
2004
Elk is a US based building materials manufacturer, publicly traded on NYSE
with $930M in sales and 1500 employees.
Training Coordinator
. Developed and coordinated communication of the training tools in response
to organizational objectives and requirements
. Coordinated and managed nine week intensive training schedule and on-
boarding for District Sales Managers throughout the US; met the
organization's most accelerated on-boarding schedule to date with over 50
DSMs hired within a six month period
. Supported special projects including development of Sales Leadership
training, customer service training initiatives, Recruitment/Selection
Process
EDS, Plano, Texas 1997- 2003
Human Resource Analyst
EDS was an information technology services firm and global organization
ranked 115th of the Fortune 500 companies with 130,000+ employees in over
50 countries.
. Assisted HR Business Partners, recruiting organization and employees with
inquiries regarding internal transfer process and policies, visa
requirement/guidelines; also assisted with international transfers
. Increased productivity 80% through streamlining processes and
implementing a candidate database
. Conducted workshops for employees of account closures on internal and
external job search processes
. Created and facilitated presentations for team; audiences included senior
management and field personnel
. Maintained internal and external web sites
College Intern
Education
BBA in Economics, University of North Texas, Denton, Texas
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