Sales Customer Software Services Data Entry .Net

MICHELLE R. SHARPE

*** ************ ****** ***** 678-***-**** - Home

Woodstock, Ga 30188 404-***-****- Mobile

**************@*****.***

Professional Summary

Point of Sale implementation specialist with 15 years in the payment

processing industry. Exceptional customer relationship skills, strong work

ethic, and product knowledge have provided revenue generating productivity.

Experienced installer, troubleshooter, and product trainer.

Career Objectives

Find a company where my technical and personal skills can be utilized to

immediately boost production. A company that provides potential for growth

opportunities into product sales.

Industry Technologies

Hypercom-all 1995-2006 models, Verifone- all 2006 models including

wireless, Nurit, Thales, Microse, ASSI Petroleum, Lynk VT, Var, US

Wireless, Verizon, PC Lynk, Equifax, Check Care, Cross Check, IC Verify, PC

Charge, CAT 5 ethernet, PC network cards, Microsoft Office, CIS, Term Lynk,

NCC, Star, and many other 3rd party units and services.

Var Experience

Squirrel, Digital Dining, Micros, Posi Touch, Aloha, Authorize.net and

other Var Systems

Industry Knowledge-

Certified on all Chase Payment POS Software and Var Software

Employment History

RBS Lynk October 1995 -2006

Level 3 Implementation

. Highest technical point of escalation for troubleshooting.

. The "Go To" resource for national sales managers.

. Develop training materials and curriculums for new technologies.

. Member of end to end product deployment audit and recommendation team.

. Resource tracking of team productivity.

. Beta test platforms (including wireless) and create implementation

guides.

. RMA processing for non functional devices.

. Merchant software rewrites.

. Train all new implementation personnel.

. Pre-sales consultation resource based on potential customer

requirements.

. Installation support (On-site and telephone).

. VOIP integration specialist.

. Manage install schedule to insure customer expectations are met.

Mainstream Merchant Services -ISO Chase Paymentech

2006-2009

. Downloading of all new and existing merchants on POS Equipment.

. Worked in sales and generated multimillion dollar contracts cold calling.

. Installation and training on all new and existing merchants on reporting

solutions, fraud protection, card brand data security, chargeback,

retrievals and all statement related questions.

. Managed shipping and receiving of equipment and supplies.

. Led quality and assurance initiatives.

. Data Entry of applications into Paymentech database.

. Trained new employees and sales representatives on Paymentech partner

portal website.

Merchant Card Services

2009-Present

. Cold call sales seeking new merchants for credit card processing, gift

and loyalty cards, cash register systems, and debit/check services.

. Engaged multiple location accounts.

. Rate reviews and savings analysis for new and existing merchants.

. Installation and training of new merchants.

. Emergency contact for emergency troubleshooting of merchant technical

issues.

. Door to door sales and follow-ups on existing and referred merchants.

. High percentage of cold calls resulted in retrieving merchant statements

for analysis.

References are Available upon request

Contact this candidate