Sales Customer Service
Resume:
Erika Pina Contact
Tel : 678-***-****
:**********@*****.***
North Metro Atlanta Area
Profile
Objective
To utilize my combined experience in logistics, recruitment and human resources to
obtain a position within a reputable industry leading company that I can be an
asset to and expand on my skills
Availability
Immediate
Key Skills
Proficient or familiar with a vast array of human resource related procedures,
recruiting concepts and technologies,:
People Mover
Discrimination Prevention
Employment Law
Payroll Procedures
SAP, Citrix
MS Office Suite
Client Retention and Customer Service
Risk Management
Lotus Notes, MS Outlook
Subcontracting Management
Workmen's Comp. Law
National Safety Council Forklift Certification
Employee Coaching
Recruiting and Retention
Supply Chain Management
Safety Training
Education
2002
Introduction to Supply Chain Management - Dalton State College (Si Corp)
Apics based course covered basics of materials management and an introduction to
the "Integrated Supply Chain" method of business management.
2003
Leadership 101 (given by Dr. John Bauchman PHD.)
Class covered introduction to basic leadership skills essential to succeed in a
corporate environment.
We also studied basic people management skills such as hiring, firing, reprimand,
and praise. And various leaders throughout history pointing out their strong and
weak leadership skills.
1995-1999
TW Andrews High School High Point, NC
Debate Team, National Honor Society
Work Experience
LGS Staffing Llc.
Account Manager/ Sales
April 2009- October 2009
Was responsible for partial onsite operations of three major clients with a total
headcount of 150 field
employees.
Assisted in recruiting of out of state disaster cleanup jobs as well, coordinating
with local community agencies for jobs suchs as the Louisville, KY floods and the
flood cleanup in Marietta, GA as well as Memphis, TN.
Was also responsible for bringing in all of my own accounts doing outside and
inside sales as well as
morning check-ins at my three partial onsite clients.
Firstpro Inc
Staffing Supervisor-Account Executive
January 2008- March 2009
Began as a senior recruiter in a 150 headcount industrial office running a gross
margin of about 22k weekly.
Processed payroll, applications, screening, cold sourcing passive candidates for
mid level mgt. and DH
Was promoted to account executive late 2008 and closed 2 accounts within the first
thirty days.
Developed economic times sensitive marketing tools to better reach attention of
inactive prospects.
Was awarded 2008 company wide "Rising Star" award for bringing a new type of
recruiting to light that
Incorporate inside sales to the standard recruiting role bringing a new idea to
the old fashioned desk
fashioned recruiter.
Prologistix (Formerly known as Staffing Solutions)
Full Time
Staffing Supervisor
October 2006 to December 2007
Staffing specialist in the Logistics and Distribution field. Primary
responsibilities included; screening and placement of applicants, Client retention
and employee appreciation activities, recruiting activities such as; resume
searches, job fairs, advertising. Also responsible for processing all workmen's
compensation paperwork, accident reports, processing and interpreting drug
screening and background checks on new hires, assisting in payroll and billing
clients with subcontracting agreements. I was also in charge of leading the OSHA
Forklift Certification Class published by the National Safety Council. Performed
day to day counseling and coaching of employees as well as quality control with
clients. Processed all client specific requested reports weekly. Accomplishments
in this position include, assisting with a 2 person operations staff to increase
branch revenue and headcount volume by 450% in one year, passed the MSPCT test on
employment law and discrimination prevention, assisting with structurization of
standard operating procedures in the branch which increased the overall quality of
candidates being hired.
Global Employment Solutions
Full Time
Senior Service Coordinator
October 2004 to December 2005
Responsible for recruiting and screening employees to fill new hire needs for
clients
Became familiar with OSHA regulations and all federal and state regulations
concerning employment.
Responsible for interviewing and counseling new and existing employees.
Performed accident investigations and reporting for workmen's compensation as well
as preparing payroll for up to 200 employees;
Reviewed employee applications and I-9's as well as performing the drug screening,
background, and, reference checks for the employees.
Avon Products Inc.
Contract to Hire
Bilingual Sales Support Admin.
February 2004- October 2004
Supported three division sales managers in all administrative capacities.
Was responsible for all new hire and termination paperwork for district sales
managers as well as making sure they receive corporate car, credit card, and
benefits paperwork.
Taking care of daily troubleshooting in the sales field or directing to who can
take care of things such as, problems on accounts, shortages, travel issues,
reporting problems
Daily duties included, but not limited to, travel arrangements; preparing sales
presentations, event planning (large sales meetings, motivational rallies),
message transcribing, translating documents, dictation, running sales reports and
forwarding mail.
Global Employment Solutions
Contract
Recruiter
August to December, 2003
Assisted in everyday process of recruiting new employees for clients.
Became familiar with OSHA regulations and all federal and state regulations
concerning employment.
Responsible for interviewing and counseling new and existing employees.
SI Corporation (Synthetic Industries)
Full Time
Account Manager
September 2001 to August, 2003
In charge of all aspects of large national and international accounts from
logistics and freight routing, to pricing and complaints.
Responsible for order entry and shipping documentation as well as communicating
customer needs to production planning, logistics and sales.
I was able to build strong customer relationships with large names in the textile
industry such as Simmons Beautyrest, and Hanes.
Assisted the company with a technology transition from AS400 to SAP
Etcon Staffing
Contract
Staffing Assistant
May to September 2001
Responsible for taking applications and scheduling interviews.
Answered phones on a 10 line system and entered all applications.
Also responsible for nightly on-site check ins at one of their biggest accounts
Handled client and applicant phone calls and questions.
Languages
English (native)
Spanish(fluent)
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