Management Operator
Resume:
Randy Parker
Riverside, California *****
******************@*****.***
Summary
SENIOR LEVEL IT PROFESSIONAL with expertise in Enterprise Systems
Monitoring and Windows Server support, specializing in both business and
systems environments, with over 28 years of professional experience.
Strong background in production environments using state of the art server
and network technology and topologies, utilizing commercial products such
as many variants of UNIX and Windows, Sun, HP, Intel hardware and
HP Openview, as well as several proprietary corporate products.
Demonstrates a strong ability to quickly recognize problems and provide
innovative solutions to customer problems and environments.
Proven project management, communication and presentation skills to provide
strong leadership and guidance in time-sensitive and challenging situations
and environments.
Successfully led several high visibility projects to completion which
consistently exceeded customer deadlines and expectations.
Excellent interpersonal skills, which help foster a positive and creative
team-oriented working environment.
Technical skills
o Experience with Sun Solaris (up to 2.10), HP-UX (up to V11), HP
Tru64, IBM AIX and IBM AS400
o Expert with Digital VAX VMS, Windows NT\2000\2003 Server
o UNIX shell scripting (sh/csh/ksh), tcl, Unix Perl programming,
ActiveState Win32 PERL, CGI, HTML, DCL, SQL
o TCP/IP, RPC, DCE, SNMP, DNS, sendmail, SMTP, FTP
o Global enterprise wide systems monitoring of both systems and
business applications
o HP Openview Operations for Unix versions 6.X - 8.X, DBSPI,
OSSPI, NNM 7.51
o Basic knowledge of IBM Tivoli 5.X
o MS Word, Excel, Project, Visio
o MS SQL, IIS, SMS ver 1 and 2, WINS
o HP Systems Insight Manager, HP Service Center
o Symantec Norton Anti-Virus
o Veritas BackupExec\Netbackup
o Disaster Recovery planning and execution
Professional Experience
IBM Global Services
IT Architect - Enterprise Monitoring
July 2005-March 2010
. Responsible for end-to-end management of Openview environment for The
Walt Disney Company
. Working with over 1100+ Windows, AIX, Sun and HP-UX, and residing in
either the public internal network, internal DMZ or Internet facing
External DMZ, running OVO versions 6, 7 and 8.
. Manage and administer OVO templates, applications and events
associated with related environments.
. Tracking and resolving client issues as well as fulfilling customer
requests thru Change Management process.
. Provide application support for the Openview enterprise monitoring
product, which would entail developing and the deploying of monitoring
templates and applications, the installation, patching and
troubleshooting of agents, maintaining and patching the Openview
management servers and health checking the monitoring environment.
. Planned and coordinated the migration of the monitoring of 400+
monitored systems, from a Disney owned Openview installation, to the
IBM Openview installation.
. Fully documented all active Openview templates, and their conditions,
create and deploy administrative Shell and Perl scripts into
production and to aid in the transition effort from Openview to Tivoli
5.X
The Walt Disney Company, Burbank, CA
Systems Specialist - Enterprise Monitoring June
2001-July 2005
. Responsible for end-to-end management of HP-Openview environment.
. OV agents running on 1100+ Windows, AIX, Sun and HP-UX, and resided in
either the public internal network, internal DMZ or Internet facing
External DMZ
. Interacted regularly with business and support units to gather and
assist in defining and implementing individual business-unit
application-specific monitoring requirements in a real-time market
environment.
. Designed and implemented custom monitoring tools (written in Perl) for
configuration reporting, agent health, monitoring control, management
administration and event notification, for example, created programs
for managing maintenance outages.
. Customizing and repairing HP-Openview specific applications and
processes for reliability and flexibility.
. Assisted in the migration from Openview ver 7 to ver 8. This effort
included the upgrading of the agents and the migrating the Openview
management servers to new hardware.
. Provided application support for the Openview enterprise monitoring
product, which would entail developing and the deploying of monitoring
templates and applications, the installation, patching and
troubleshooting of agents, maintaining and patching the Openview
management servers and health checking the monitoring environment.
. Continuing the support of the legacy infrastructure applications
Systems Specialist - Disney Worldwide Services Sept
2000 - June 2001
. Responsible for building, rack mounting and maintaining the Windows
Servers in the corporate data center. This included the patching and
upgrading of the OS, as well as troubleshooting any issues.
. Developed and maintained Enterprise backups for the Windows Servers
. Developed and maintained the Symantec Anti-Virus solution for the
Windows Servers
. Developed and maintained the system and application monitoring of the
Windows Servers by closely working with the business units and end
users. This monitoring included the emailing and\or paging of
interested parties in the event a problem is found.
. Was dedicated Technical Support focal for two critical business units.
Support was for remote troubleshooting in offices across the US and
Toronto, for issues with desktop and printer connectivity as well as
some application problems
. Assisted in developing Disaster Recovery strategies and yearly testing
for the Windows Servers and applications of two critical business
units
. Developed and maintained an Enterprise job monitoring application used
by the Windows Servers
Senior Systems Programmer - Disney Worldwide Services Sept
1996 - Sept 2000
Senior Systems Administrator-Disney Worldwide Services Oct
1994 - Sept 1996
Systems Administrator-Disney Worldwide Services Oct 1993 -
Oct 1994
Systems Administrator Associate-Disney Worldwide Services
Jan 1992 - Oct 1993
Lead Computer Operator-Corporate IS Aug 1987 -
Jan 1992
Senior Computer Operator-Corporate IS Mar 1985 -
Aug 1987
Computer Operator-Corporate IS Mar 1984 - Mar
1985
Computer Operator Trainee-Corporate IS Mar 1983 - Mar
1984
Print Operator-Corporate IS Mar 1982 - Mar
1983
Hughes Aircraft, Fullerton, CA
Print Operator Jul 1981 - Mar
1982
Education
Fullerton College
Associate of Arts degree, Liberal Studies
Control Data Institute
Associate of Science degree, Computer Programming
UNIX Hands-On Workshop
OpenVMS Systems Administration
OpenVMS System and Network Management II
Supporting Windows NT 3.5
Supporting Windows NT 4.0
Supporting Windows 2000
Deploying and Supporting Microsoft SMS 1.0
Deploying and Supporting Microsoft SMS 2.0
Introduction to PERL Programming
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