Manager Customer Service

Corporate operations manager in transportation, distribution, heavy field

support and maintenance: experienced in team decision making, development,

and leadership to excel seamlessly in a high-pressure, fast-paced

environments. Profitable contributions, building top-performing teams,

proactive, focused on field operations in transportation and senior

management support in multiple business platforms. Effective base of

operational transferable skills at restructuring and expansion: 10 years in

national transportation fleet management, distribution, warehousing,

receiving, and inventory control. I have a knack for identifying and

developing the right people. Experienced with performance management,

increased sales, productivity, and a compliant-safe workplace.

OPERATIONS / TRANSPORTATION MANAGEMENT

TIM WYPASEK

3225 LINDA'S CIRCLE /CONYERS, GEORGIA 30013

Home 770-***-**** / Email: **********@*****.***

Private Buy / Sell Equipment Company, Atlanta, GA

March 2007-September 2009

Regional Operations and Business Operations Manager, Branch Operations

Manager

. Functional operational administration planning for daily branch

operations and business activities of a private buy-sell equipment

business, yearly revenues of 3 to 7 million. Regional Business Office-

Snellville, Georgia, Atlanta Branch Lithonia, Georgia and the Dallas

Texas Branch.

Rockdale County Government, Conyers, GA

2003-2005

County Fleet Services / Director-Manager initiated managerial fixed cost

improvements, accountable for:

. Effectively maintained fleet services for 650 vehicles and heavy

equipment, P&L responsibilities.

. Negotiated cutting fuel purchasing cost 31% / $150,000 yearly

. Achieved labor cost reduction 22% / $43,000 yearly led by maintenance

improvements, scheduling, training and interfacing with customers.

. Led cost purchasing improvements parts inventory, efficiency 42% /

35,000 monthly average.

Allied Automotive Group / Allied Holdings, Decatur, GA

1997-2003

Director/in 3 departments Fortune 500 Company founded in 1934; North

America's largest car hauling transportation company delivering 13 million

vehicles per year, revenues at 1.5 billion; with 9,300 employees', 6,275

trucks/trailers, and 147 terminal operations in 3 continents.

Information Technology Director (4+yrs.): Led and completed department of

business development turn-around, clean up: completed 164 past due company

wide IT projects within 4 months and reduced staff from 75 to 35

programmers:

. Continuously identify cost savings opportunities to streamline

transportation efficiencies within our company and customers supply

chain.

. Led re-engineering teams, optimizing performance management, leading

proactive professional development of internal managers and staff

responsible for capital projects, cost improvements in linking all

aspects of the daily delivery process company wide from field-terminal

operations to home office-back house processing departments.

. An aptitude for creatively solving problems, strong interpersonal,

influencing, and negotiation skills.

Executive management team led task force, finding revenue leaks:

. Included company senior management and customers senior management;

using technology, prepared, presented and won revenue dispute,

bringing back missing revenue.

. A high degree of communications in all directions / headed special

cross-functional task force to recover delivery revenue yielding $4.2

million missing revenue back to Allied Automotive.

. Developed continuous effective daily revenue-delivery payment tracking

software changes and field safe-guards, customer relationships,

including routine field and customer visits.

Backhaul Management/Secondary Marketing Director (1yr.): Accomplished

performance, accountability, execution and communication success increasing

sales and operations planning and relationship building with customers, by

increasing revenues from $8 million to $16 million by:

. Developed optimization plans to maximize transportation cost and

backhaul revenues, established improved IT methods, maximized

productivity, reduce controllable costs at field-operations level,

increased in-house central dispatch productivity, reduced controllable

costs, increased loaded-backhaul miles and by doubling sales revenues.

. By identifying new business development opportunities; utilizing the

major Rental Car business, along with the nationwide Used Car Auction

yards and increased internal back-haul opportunities by 60%.

TIM WYPASEK

3225 LINDA'S CIRCLE /CONYERS, GEORGIA 30013

Home 770-***-**** / Mobile 770-***-**** / Email: **********@*****.***

Continued Professional Experience

Allied Automotive Group / continued

Logistics Director (1.5 yrs): Responsible for and initiated start up-

logistics department for Allied through acquisition of Ryder car hauling

logistics transportation group. Managed overall functions, hiring, led

support for management and field operations.

. Implemented and managed all aspects of transition and daily delivery

process of GM's vehicle tracking method / VTIMS (Vehicle

Transportation Information Management System) throughout North

America.

. Tracking 30,000 to 40,000 GM fleet vehicle movements from plant to

dealer; along with 60,000 other non-GM units daily.

. Led the turn-around and cost reduction process and improvements

through technology, increasing productivity with reduced in house

staff from Ryder's benchmark of 48 employees' to 6 team members.

. Improved efficiencies and accuracy ultimately added value to GM

customer relationship.

. Achieved lowest operation ratio of tracking logistic-errors reduced

from 3500 errors plus per day at Ryder logistics to initially 1700 per

day at Allied's start up, and at year end down to double digit error

daily counts.

Domino's Pizza Distribution, Marietta, GA

1986-1997

Fortune 500 Company

Operations Manager: Fleet Transportation / Distribution / Warehouse / Cold

Storage/ 10 years: regional multi-site operations turn-around assignments:

. Conduct recruiting, performance reviews, training and safety audits at

multi-fleet transportation facilities.

. Execution of all safety programs warehouse, distribution records and

maintenance.

. Responsible for In-house Safety Fast Teams in distribution center,

production, warehouse and fleet transportation; strong franchise

relationships.

. Served as company expert and ensure all Delivery and Service Drivers

are DOT compliant.

. Drivers at Dominos Pizza are unique they unload and rotate stock at

retail locations when making deliveries, building customer service.

. Regional multi-site operations turn-around assignments.

Area Operations Manager / Domino's 2 years: Accountable for 28 area

corporate stores for Domino's Pizza, growing market share and sales.

. Develop and maintain effective stores operations planning-marketing

processes, continuously identify store cost savings opportunities

(labor and food cost percentages).

. Ensuring all area restaurant managers and staff hiring, training and

development meet company expectations and expected level of profit.

Professional references by request.

Education: Georgia State University, BA

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