DENISE L. LOERA
Buena Park, CA 90620
******@*********.***
AUDIT AND FINANCE OPERATIONS PROFESSIONAL
Accomplished finance operations professional with over ten years experience
performing operational audits, monitoring cash and inventory, and analyzing
areas of compliance with the ability to concurrently manage multiple
projects and meet deadlines that achieve business objectives. Key
competencies include:
Risk Analysis / Loss Prevention Sales / Operations Support
Cash / Inventory Controls Internal Audit - Retail
Workgroup Management Sarbanes-Oxley Compliance
Report Analysis / Ad Hoc Large Group Presentations
Reporting
Problem Resolution Training
EXPERIENCE
SPRINT NEXTEL CORPORATION, Overland Park, KS
1996 - 2009
Risk Prevention / Business Process Analyst, Irvine, CA (1998-2009)
Supported company Sarbanes-Oxley requirements by performing in-depth
reviews of operational performance and monitoring compliance of company
policies and procedures in cash and inventory activity for over 60 retail
locations across four states.
. Conducted annual SOX audits of corporate retail locations. Reviews
included cash and inventory audits, point of sale activity, security and
human resources.
- Communicated audit results with retail management upon completion
of review and developed an action plan to address deficiencies.
- Created a permanent record of audit results in LPMS software and
published detailed summary to upper management.
. Served as operational partner and compliance subject matter expert to the
retail organization to ensure staff was properly trained on company
policies and operational procedures. Provided support and guidance to
reduce operational risk and improve profitability.
- Conducted training via one-on-one meetings, district management
meetings and area-wide operations meetings for Southern California
and Nevada. As a result, each market was able to successfully pass
a comprehensive corporate audit review.
. Led cross-departmental team of 10+ members on national Finance Cash
Controls Taskforce.
- Partnered with Treasury, Cash Accounting and Retail Operations to
develop cash activity reporting, assess risk and improve banking
procedures.
- Developed new Cash Variance reporting which reduced monthly review
time by 6-8 hours for each of the 29 finance analysts nationwide.
Reporting was adopted by the retail organization and utilized to
find reasons and resolutions for shortage and overages in cash.
. Analyzed compliance reports to identify pertinent issues and possible
employee fraudulent or inappropriate activity. Distributed reporting to
retail management with suggestions to drive improvement. Markets
supported, including Southern California and Hawaii, were consistently
considered top performers operationally.
. Self-reliant employee, worked independently from home office when not in
the field.
- Proactive member of a team, led bi-weekly conference calls with
West Region peer group to discuss issues and share best practices.
Denise Loera - 714-***-****
Page Two
SPRINT NEXTEL CORPORATION (cont.)
Production Support Supervisor (1997-1998)
Supervised 13 employees responsible for processing an average of 9,000
transactions monthly.
. Managed staff to ensure accurate and timely processing of inventory
fulfillment and return authorization requests for retail stores, billing
for B2B, Telesales and Third Party orders.
. Monitored the daily preparation of check refund requests, deposit
preparation, application of payments to the accounts receivable and non-
sufficient funds check posting.
Credit Analyst (1996-1997)
Created and maintained credit policy and manual review scripting in
conjunction with management and vendor.
. Provided monthly metrics of credit class assignments, new accounts and
activations.
. Participated in several cross-functional teams to support the market
launch.
. Acted as a liaison for credit bureaus.
PANA - PACIFIC SOUTH, Santa Ana, CA 1991 -
1996
Activations / Customer Service Manager (1996)
Processed cellular phone activations for local retail businesses as a
mobile number broker for Air Touch (now Verizon).
Office Manager (1993-1996)
Supervised the operations of a cellular phone distribution center and Air
Touch mobile number broker.
Credit Manager (1991-1993)
Analyzed and authorized credit lines, monitored delinquency rate and
determined when to assign accounts to collections agency or suggest bad
debt write off.
EDUCATION
Cypress Community College - Cypress, CA