Customer Service Sales

**** *. ******* ****#***

Chicago, IL ***** Cell: 773-***-****

E-mail ************@*****.*** Janine Farmer Knight

Objective To obtain employment with a company that emphasizes

growth while allowing me to utilize my experience

in customer service, marketing, project management

and sales.

Professional NextStep Medical Staffing

Experience 2008-2009

Travel Services Officer

Acquired hotel, automotive, and airline contracts

and or agreements

Coordinated all travel arrangements for employees

and assisted with preparations for all conventions.

Provided solutions to complicated problems and

maintained a quality level of service.

Served as team leader and expertly arranged complex

custom travel itineraries for high profile clients.

Oversaw arrangements and managed client from

initial contact through trip evaluation

Assisted in ensuring quality customer service to

all employees.

Maintained a 95% travel budget compliance rate

Generated repeat business through successful client

follow-up.

Improved customer service based on client feedback

through the development of new polices and

procedures.

Prepared travel and entertainment reimbursement

reports for President.

RPH on the Go

2005-2008

Travel Coordinator

Researched deals and costs to obtain travel and

lodging accommodations for best available price.

Boosted revenues by promoting preferred vendors.

RPH on the Go

2005-2008

Associate Recruiter

Developed and executed recruiting plans for a team

of six recruiters.

Managed the full life cycle of recruitment

processes including strategies, methods, sourcing,

qualification, selection, pre-employment

verification, offer, close, and on-boarding.

Managed and scheduled contract employees while on

assignment.

Assessed and investigated contractor-related

problems and administer performance counseling,

coaching, and disciplinary measures when necessary.

Managed the internal job posting program.

Networked through industry contacts, association

memberships, trade groups and employees.

Coordinated and implemented college recruiting

initiatives.

Communicated daily with clients, recruiters, and

sales managers regarding scheduling needs.

Assisted with preparing sales contracts.

Hertz Local Edition

2004-2005

Management Trainee

Established marketing strategies aimed at

attracting local businesses to exclusive rentals.

Increased revenues and controlled expenses to

ensure profitability.

Worked daily to learn the core aspects of running

my own office.

Enterprise Rent-A-Car

2003-2004

Management Trainee

Managed and deployed vehicles in an efficient and

cost effective manner.

Effectively communicated and interacted with

customers, vendors, and employees.

Education Northern Illinois University 1997-2002

Kishwaukee Community College

2001

Associates of Arts

University Illinois at Chicago

2009

Project Management Certificate

National Business Travelers Association Member

2010

References Available upon request.

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