Customer Service Administrative Assistant

LORRIE COTHRAN

Experienced Administrative Assistant/Office Manager/ Bookkeeper

**** *********** ****

440-***-****

Avon, Ohio 44011

***********@**********.***

Goals

To obtain a position managerial, administrative, or customer service

position where my dedicated work ethic and strong office and customer

service skills will bring great benefit to an organization.

EXPERIENCE

Leonard's Plumbing & Heating, LLC, Avon, Ohio

Office Manager, 1997 - 2001 and 2002 to August 2009

Singlehandedly ran all office operations for a $700K plumbing company

. Responsible for all administrative office and customer service tasks,

including:

. Initiated first computer system for the business, electronically

organizing all paperwork and files

. Take off of blueprints for residential and commercial jobs for

proposals

. Scheduling of plumbers for ongoing jobs or new service

. Meeting with residential & commercial customers for selections

of plumbing fixtures

. Worked with clients and staff members to coordinate and

recommend decorative design of fixtures

. Ordering of plumbing fixtures for residential & commercial jobs

. Obtaining quotations from various sources to determine the most

competitive pricing for proposals

. Set up of OSHA required DOT Pipeline Program, HAZMAT safety

training, testing procedures,

drug and alcohol testing of employees

. Arranging for State License, Backflow, and any special licensing

held by employees

. Tracking Continuing education credits needed for each Licensing

Requirements

. License renewal for all cities & townships

. Organized Shop/Warehouse with bins/labels for plumbing fittings

and fixtures

. Keeping interior warehouse, exit lighting, extinguishers, &

other health and safety measures up to code

. Contact person 24-7 for police/security calls when alarm system

dispatches

. Made all travel arrangements for business Owner and other

employees

. Responsible for all business accounting, including:

. AP/AR - Including Insurance Billing

. Profit and Loss Statements

. Payroll including all tax deposits

. Reconciliation of bank records

. Bank Deposit

. Year End Closing of Accounts and preparing new files for a new

year

. Responsible for advertising & marketing tasks, including:

. Responsible for a database of over 2,000 clients for a yearly

mailing of calendars

. Designed mass mailer and coupon circular; generated profit of

$6,000 over 3 months

. Sales cold calling

. Responsible for administrative human resources tasks:

. Interviewed new applicants and processed all application

paperwork

. Identified and addressed all employee relations issues while

upholding confidentiality standards

. Met with all potential vendors of insurance to obtaining

commercial & health insurance quotes

for the company

. Assisted in rental property management for the Owner's additional

properties, including:

. Screening new Rental Applicants

. Showing the home to prospective renters

. Collection of rent

ACCOMPLISHMENTS

Leonard's Plumbing & Heating, LLC

. Demonstrated success in proposal writing and presentation:

. Successful booked 9 out of 10 proposals presented

. Won the contracts for $320,000 Value Place Hotel, $18,000

Martins Deli

. Won contracts between $40,000 - $60,000 for many additional

residential & commercial jobs

. Initiated first computer system for the business, electronically

organizing all paperwork and files

. Developed and Implemented Microsoft Excel spreadsheet for customers

and to facilitate efficient supplier order processing for customers:

. Highly successful and well-received spreadsheet documentation

system

. Received rave reviews from all suppliers

. Customer questions and anxiety were nearly eliminated after

implementation

. Successfully ran Leonard's Plumbing and Owner's additional businesses

for up to 6 month periods while Owner took out-of-state leaves from

work

. Never had an unhappy customer

. 1998 building fire destroyed all company records and assets:

. Facilitated the purchase of all new equipment, vehicles, and

office & warehouse inventory

. Successfully had business and staff up and running within 2.5

working days

. Received, at no cost, of the items needed to restart

operations within 24 hours due to forming of a strong

relationship with supply representative

. Successfully completed the IRS tax audit in the year following

the fire

SKILLS

. Highly customer service oriented

. Highly organized and with a great ability to multitask

. Strong in proposal writing, presentation, and negotiation

. Proficient with the Microsoft Office Suite - Outlook, Bookeeper, One

Write Plus, Microsoft Money

. Skilled in learning new programs quickly; successful with self-taught

programs

. Notary Public State of Ohio, Expiration: July 30, 2013

. Comfortable with and capable of preparation and follow-through of many

legal documents usually requiring an attorney, including Liens, Civil

actions, Preparing Motions for Judgments and Journal Entries, Purchase

Agreements, Quit Claim Deeds

. Knowledgeable In Medical Terminology and Home Health Services

ADDITIONAL EXPERIENCE

Assistant to CEO/AP, 2001-2002

Fairweather Roofing, Avon Lake, OH 44011

Executive Assistant, 1995- 1996

Bennett Builders, Westlake, OH

Administrative Assistant, 1992- 1995

Firstat Nursing, North Olmsted, OH

Contact this candidate