Administrative Assistant Human Resources

Nakiesha M. Payton

*** ******* ***** ***# **

cell: 404-***-****

email: **************@*****.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

. Nine years experience working in the Human

Resources industry

. Nine years experience supporting C-Level

executives

. Strong Communications skills

. Master's Degree in Business Administration (MBA)

. Member of SHRM (Society for Human Resources

Management)

. Superior level of organizational, problem-solving

and follow through skills

. Ability to prioritize a busy workload and multi-

task

. Interacts well with staff of all levels

. Proficient advanced computer skills

. Solid business acumen

. Great communication both verbal and written

. Excellent follow through skills

PROFESSIONAL EXPERIENCE

Receptionist/Administrative Assistant

Malcolm Cunningham Ford Lincoln Mercury February 2010-Present

. Answer phone calls, and directed callers to the

appropriate individual

. Responsible for typing memos, reports and other

correspondence

. Took detailed messages, calendar management

. Received and distributed mail and messages to

appropriate departments and employees

Human Resources Specialist

The Potter's House Family & Children Treatment Center October 2009-January

2010

. Conducts new employee orientation (e.g.

introducing personnel, payroll, and benefit policies;

assisting with enrollment forms, etc.)

. Maintains a variety of employment files

(applicants, seniority and eligibility lists, test scores,

etc.) and records, compiling pertinent employee information

(e.g. salary, probationary period, eligibility, etc.) for

the purpose of ensuring accuracy of employee's

compensation, maintaining eligibility for position and

complying with all federal/state/district regulations.

. Monitored a variety of processes for the purpose

of ensuring efficient processing of applicants and

employees in addressing position requirements and adhering

to legal and/or administrative requirements.

. Oversee a variety of processes (e.g. leave,

worker's compensation, shared leave, leave cash out, etc.)

for the purpose of ensuring compliance with district,

bargaining unit, state and federal regulations.

Receptionist

Malcolm Cunningham Mazda November 2008-November 2009

. Receive phone calls, determined the nature of the calls

. Responsible for typing memos, reports and other

correspondence

. Took detailed messages

. Received and distributed mail and messages to

appropriate departments

Human Resources Generalist

Georgia Public Broadcasting November 2001-February 2008

. Manage the recruitment process to include exempt

and non-exempt employees

. Advise and counsel employees on benefits,

organizational policies, and employee relations issues

. Process payroll, new hires, and terminations and

leave usage through Peoplesoft

. Arrange temporary staffing support by acting as

liaison between management and staffing agency

. Extend job offers and conducts exit interviews

for exempt and non-exempt employees

. Oversee the security badge access control system

. Hear and settle employee grievances; investigates

grievances; interviews complainant and others involved in

complaint; recommends approval/denial of grievance process

through proper chain of command

. Manage employee evaluation process; researches,

recommends and implements process; communicates with

employees and supervisors about how the process works;

reviews results of evaluations and provides feedback to

employees and supervisors

. Review and recommend action plans for compliance

with all applicable Federal and State laws and regulations;

communicates with and trains HR staff on compliance with

new employment regulations

. Review the administration of policies concerning

benefit plans covering accident and health insurance,

retirement and pension income continuance, and others on

request

. Manage and supervise the HR department to achieve

goals using available resources; plans and organizes

workloads and staff assignments; trains, motivates and

evaluates assigned staff; reviews progress and directs

changes as needed

CUSTOMER SERVICE REPRESENTATIVE

University System of Georgia (Georgia G.L.O.B.E.), 2000-2001

. Functioned as primary contact for students

enrolled in distance learning courses

. Responded to general inquires from the public

about the program

. Assisted with the registration and admissions

procedures

. Maintained database of student records using

Microsoft Access and Excel

. Ten plus years of outstanding skills in customer

service

. Accustomed to working in fast paced environments

with the ability to think quickly and successfully handle

difficult clients

. Use the Internet daily and know the workings of

it

. Great interpersonal skills, ability to work well

with others, in both supervisory or support staff roles.

ADMINISTRATIVE ASSISTANT

Baranco Automotive Group, 1999-2000

. Provide administrative assistance to numerous

departments

. Edited and maintained current professional

documents and service contracts

. Processed life insurance policies

. File Management

. Cashier

. Answered phone calls, and directed callers to the

appropriate department

. Great time management skills that allow for the

multi-tasking of all responsibilities

EDUCATION

. Georgia State University Atlanta, GA BA in

Political Science 2001

. American Intercontinental University, Atlanta,

GA MBA Concentration in Management 2006

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