Customer Service High School
Resume:
Marie M. Salvodon
Kissimmee, Fl 34759
************@*******.***
QUALIFICATIONS
•Over ten years of superb customer service knowledge/experience
•Strong, articulate and detailed communicator, both oral and in writing
•Ability to handle multiple tasks, and performs extremely well under pressure
•Experienced with all types of computers, software programs and operating systems
EXPERIENCE
HSBC NORTH AMERICA Chesapeake, VA
Senior Delinquency Service Specialist 2005 – March 2010
•Work as a Liaison between HSBC Consumer Lending and outside Legal firms
•Manage the collection process of Attorneys and their collections in the day to day handling of newly
assigned accounts
•Maintain strict adherence to company, state and federal policies and compliance regulations and
procedures as they relate to consumer collections
•Daily correspondence with consumer debt attorneys, financial officers and debt management
representatives to negotiate suitable repayment options
•Track/monitor control of funds, Analyze and forecast activities including extensive use of online skip
tracing tools, word processing, database management, electronic mail, electronic spreadsheets,
and other types of office automation software. Peer trainer and peer mentor
•Responsible for setting monthly goals based on number of accounts assigned to legal firms
•Create and maintain legal depositions to be presented in court as needed by attorneys
•Prepare accounts for suit from sixty days past due through charge off
Charge Off Preventions Services 2002 - 2005
•Communicate with delinquent or over limit customers to obtain late payments and/or balances to prevent
accounts from charging off
•Analyze consumer credit reports, pay history and financial information to arrange practical and
affordable repayment plan
•Liaison between HSBC and various settlement companies as well as credit counseling services
•Educate consumers of the importance of maintaining good credit history
•Maintain accurate documentation of all customer contact
•Locate delinquent consumers by utilizing skip tracing on line data base
Marie M. Salvodon (continue)
Collection Representative 1999 - 2002
•Responsible for the proper management/collections of over 400 pre charge off accounts placed in my
portfolio on monthly basis
•Perform skip tracking (locating) procedures on delinquent consumers
•Ensure all consumer contacts are properly documented
•Review credit bureau profiles and account histories
•Train new employees in the correct procedures to be followed
•Ensure all accounts are thoroughly researched in accurate and timely manner as well and handled
accordingly
EDUCATION
•Tidewater Community College, Virginia Beach, VA General Studies 2006-present
•Wilfred Beauty Academy, New York State Cosmetology License 1988
•Clara Barton High School, New York State High School Diploma 1985
ACCOMPLISHMENTS
•2009 HSBC Legendary 4 Start Performer recipient
•Performed and completed two manager relief assignments in 2008 and 2009
•Maintained number one for the entire year of 2009 for achieving year to date goal
•Received consumer correspondence, expressing gratitude for fair treatment with dignity and having met
their needs during unfortunate times
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