Manager Customer Service
Resume:
Christopher M. Collier
Marietta, Georgia 30068
******@*********.***
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OBJECTIVE: Executive management position where 15 years of progressive
experience in loan production, underwriting, and
operations will contribute to the achievement of
growth and profit objectives.
EDUCATION: CAMPBELL UNIVERSITY, Buies Creek, North Carolina
Master of Business Administration, August 1994
JACKSONVILLE UNIVERSITY, Jacksonville, Florida
Bachelor of Science, June 1992
Double Major: Finance and Management
EXPERIENCE:
2005-Present GE CAPITAL
Atlanta, Georgia
Senior Portfolio Manager (2006-Present)
Responsibilities include supervision of lending operations and
personnel for a $360 million loan portfolio.
Specific responsibilities include developing and
executing risk management procedures. Daily tasks
include reviewing and finalizing credit decisions to
ensure quality of loan portfolio, managing client
relationships, and providing leadership to operations
team in avoiding and resolving defaults.
In this position, I have been successful in exceeding
all operational objectives while enabling our
business unit to surpass growth and net income
expectations.
Account Manager (2005-2006)
Responsibilities included monitoring performance and
providing quality customer service for a group of
accounts totaling $75 million. Daily tasks included
consistent follow-up on problem accounts and timely
reporting of these issues to management.
In this position, I was successful in exceeding all
operational objectives while providing excellent
service to our customers.
1996-2004 GREEN TREE FINANCIAL
Raleigh, North Carolina
Inventory Control Manager (2000-2004)
Responsibilities included supervision of asset
management operations and personnel. Specific
responsibilities included servicing a portfolio of
foreclosed properties and repossessed collateral.
Daily tasks included valuation, repair authorization,
liquidation, and recovery maximization of foreclosed
properties and repossessed collateral.
In this position, I was successful in reducing the
level of foreclosed and repossessed inventory from
1,200 to 400 units. While reducing this inventory
level, the amount of money recovered consistently
exceeded company expectations.
Credit Manager (1996-2000)
Responsibilities included supervision of credit and
funding operations and personnel. Daily tasks
included management of credit policy and pricing,
analysis of loan performance and trends, audits of
real estate appraisals and surveys, credit
underwriting, and providing guidance and training to
underwriters and processors. Weekly marketing visits
ensured achievement of business development goals and
growth of client relationships.
In this position, I was successful in consistently
exceeding business development and market share
objectives while maintaining strict compliance with
credit policy.
1992-1995 NORWEST FINANCIAL
Raleigh, North Carolina
Credit Manager
Responsibilities included credit underwriting, loan
processing, collection of delinquent accounts, and
development of sales finance, consumer loan, and home
equity loan business.
References from previous employers and clients are available upon request.
Contact this candidate