Human Resource Customer Service
Resume:
Street *C ********@***.***
Long Island City,
NY 11101
Yaixia Justiz
Summary Highly accomplished human resource professional with over 7 years of
proven hands-on experience in implementing human resource functions from
the ground up. Strategic HR expertise includes:
?Performance Management ?Recruitment Strategy
?Organizational Development
?Employee Relations ?Compensation Planning
?Succession Planning
?Benefit Plan Design ?Training and Development
?Retention and Recognition Programs
Experience June 2005-Present ContextWeb New York, N.Y.
Sr. Human Resource Manager 7/2009
Human Resource Manager (Acting Director) 6/2005
Managed and facilitated company award for "Best Companies to Work for in
N.Y." for. 2009.
Manage day-to-day human resource responsibilities such as employee
relations; coaching managers and employees, updating HRIS and implementing
programs to motivate, attract and retain employees.
Implemented and administered the companywide quarterly performance review
program in accordance with the company's values and goals as well as
provide performance management training for managers on how to conduct a
performance review, identifying top performers and low performers along
with process instructions for those in need of a performance improvement
plan.
Implemented an annual 360-degree performance review feedback process
utilizing Success Factors, an online web based program for all levels of
employees in the corporation including mid and senior level managers.
Researched and implemented company benefits such as the company's 401-K
plan, flexible health and dependent care plan, dental plan, vision plan,
tuition re-imbursement program, commuter benefits, employee referral and
health and wellness program.
Communicate and administer all benefits including Oxford major medical,
long term and short term disability, Guardian dental, vision, life
insurance, and 401-K along with providing employee claims assistance and
cross check billing on a monthly basis.
Manage, administer and track all COBRA, worker's compensation,
unemployment, leaves of absence and FMLA leaves and claims as well as
attend unemployment hearings if needed.
Conduct all internal investigations to resolve employee relation issues
such as; grievances, sexual harassment, discrimination and performance.
Established a comprehensive compensation plan including bands, levels, and
market rate analysis to ensure external and internal pay equity for all
employees as well as create and administer the annual increase process
based on performance management scores for the year.
Facilitated training programs to help foster competence, employee culture,
and awareness on company procedures and policies such as; employee benefit
program reviews, OSHA compliance safety programs, anti sexual harassment
training and human resource processes.
Conduct new hire orientations as well as implemented and direct the
"ContextWeb University Program", a boot camp learning process that
includes lunch and learns from each department in the organization
followed up by mini exams that when passed and completed, new hires will
received a ContextWeb University Certificate and be showcased on the HR
intranet.
Administer the payroll process with the creation of a "Payroll Control
Sheet" for tracking and accuracy along with the responsibility of
transmitting payroll through ADP's PayeXpert on a semi-monthly basis.
Designed, update and maintain the company's handbook while staying abreast
and compliant of current effective policies such as affirmative action,
EEOC, OSHA, HIPPA, FMLA and COBRA ARRA for a more efficient workplace.
Created job descriptions, role and title progression for all departments
in the organization for visibility of attaining career development growth
within the company as well as identifying key employees for succession
planning.
Arrange and sponsor company events throughout the year with success such
as the yearly "Company Outing" and "Holiday Party", along with yearly
interim in-house interdepartmental team building events such as "Paddle
Battle", "Design Yo Cubicle", "RockBand Challenge" and summer "Sundae
Social".
Created and facilitated departmental and companywide employee recognition
programs for star performers.
Sole HR administrator for out of state employees in California, Chicago,
Atlanta and Texas including employees in the UK office.
Responsible for all immigration issues such as sponsoring permanent status
and H1-B work visas.
Implemented and manage processes for a cost effective in-house recruiting
program using low cost no-fee recruiting channels such as; job boards,
networking sites, campus recruiting and employee referral program.
Handle all office management duties such as establishing relationships
with outside vendors; manage office supply needs, purchase of office
furniture, keeping track of all equipment contracts and office layout.
Supervised and managed company wide move to one location to the next as
well as managing on site construction and renovation of the workplace.
Conduct human resource ad hoc reports, surveys, and focus groups as
necessary.
Manage an HR team of two that includes a recruiting specialist and HR
coordinator.
September 2002- June 2005 Interboro Mutual Indemnity Insurance Co.
Mineola, N.Y.
Human Resource Manager 9/2003
Human Resource Coordinator 7/2003
Human Resource Assistant 9/2002
Identified legal requirements and government reporting regulations
affecting human resources functions and ensured policies, procedures, and
reporting were in compliance.
Administered salary administration program to ensure compliance and equity
within organization
Responded to inquiries regarding policies, procedures, and programs as
well as advised management in appropriate resolution of employee relation
issues.
Coordinated management training in interviewing, hiring, terminations,
promotions, performance review, safety, and sexual harassment.
Planned and conducted new employee orientation to foster positive attitude
toward company goals.
Recruited, interviewed, and selected employees to fill vacant positions.
Maintained employee directory and organizational charts.
Input HRIS data and generated reports when needed as well as conduct
turnover reports, EEO regulatory reports and other special projects.
Managed leaves of absence (FMLA, LTD, STD) as well as unemployment and
worker's compensation claims.
Administered the initial payroll process.
Administered companywide events, created and published company's
newsletter.
Maintained, updated, examined employee files to answer inquiries and
provided information to authorized persons.
Assisted the human resource director with daily HR duties.
Created employee database to monitor employee attendance as well as
monitored employee vacations and absences.
Education April 2004 Monroe College Bronx, N.Y.
B.A., Business Administration and Business Management.
Graduated Summa Cum Laude with a 3.75 GPA.
December 2009 Pace University N.Y., N.Y.
Certificate in Professional Human Resource Management (SHRM)
Skills
Proficient with Microsoft word, excel, power point, publisher, visio and
outlook.
Knowledge of expediting the ADP, Paychex and Ceridian payroll systems.
Online recruiting knowledge with Taleo, LinkedIn and social sites such as
Twitter and Facebook
Highly organized and detail oriented
Excellent communication and customer service skills.
Proficient with the HRIS Simply HR
Active SHRM member
References: Furnished upon request.
[pic]
Contact this candidate