Customer Service Manager

Objective

Obtain a managerial position that will allow me to apply and further

develop my sales, managerial, and computer skills, while enhancing company

profitability to higher levels as well as improving and protecting assets.

Desire to work within an organization offering opportunities for growth and

advancement. I am dedicated, organized, and conscientious with a strong

work ethic. I am an articulate communicator with excellent interpersonal

and problem-solving skills. I am a quick study. Willing to relocate

and/or travel.

Education

University of Scranton, Scranton, PA

Bachelor of Science, Production and Operations Management

1997

Work Experience

Day Trader, Self-employed, Rockledge, FL

2004-present

. Perform fundamental and technical analysis on possible investments

. Review news and world events in order to determine enter and exit

strategies

. Study chart analysis based on hourly, daily, quarterly and yearly

data

. Developed money management techniques

. Setup an interstate trading network

Store Manager, Kost Tire and Muffler, Clarks Summit, PA

2002-2004

. Communicated with customers regarding vehicle repairs

. Participated and promoted sales promotions to maintain a weekly

sales quota

. Scheduled automotive service to maximize efficiency and increase

customer service satisfaction

. Monitored and maintained parts inventory

. Corresponded with the corporate office about daily, weekly, and

quarterly sales and progress

Production Manager, Penn Fibre, Greenwood, DE and Specialty Defense

Systems, McKee, Ky

A Division of Specialty Defense Systems -

Dunmore, Pa

1997-2002

. Planned, scheduled and trained operators on daily production

requirements that increased efficiencies by 28%

. Insured quality products were produced and shipped to meet customer

delivery demands, schedules, and specifications

. Helped establish the "On Time or On Us" guarantee

. Decreased in-house quality rejections in various departments by 18%

. Outsourced and maintained an inventory of several thousand high

speed tools in a high volume, non-ferrous stamping and slitting

operation

. Produced thin gauge nylons, acetals, polyolefins and other high

performance plastics strips, coils and punched parts

o Thickness ranging from .010" to .125". Widths from .250" to

24"

o punched parts from .005" to .125" thick, washer O.D.'s range

from .062" to 4.5", I.D's from .046" to 3.5"

. Bought and sold outsourced thermoplastics to help meet customer

needs

. Reviewed weekly and monthly reports to ensure quarterly financial

plans were being achieved

. Set forth budgets for the upgrading and purchasing of machinery

. Help educate customers and sale representatives in order to help

them better understand and define their needs

. Worked with corporate office in the development and setup of

additional production facilities

. Developed and maintained an operator training program for new

production cells

. Developed a continuous time scrolling, order/delivery, application

that decreased lead-times by 30%

. Planned production for military sewn field equipment for the U.S

government to rigid military specifications and the MIL-I-452081

and ISO-9001 standards

. Established and maintained operator and line efficiencies, yields

and costs

. Developed an Excel application to institute and preserve a balanced

variable flow rate through a stopgap production line

Assistant Warehouse Manager, Specialty Defense Systems, Dunmore, Pa

1995-1997

. Monitored the movement and documentation of all shipping/receiving

activities

. Performed statistical testing on raw goods, W.I.P., and finished

items

. Summarized data collection into reports

Quality and Ballistic Technician, Penn Fibre and Specialty Defense

Systems, Dunmore, Pa 1992-1995

. Tested quality and ballistic performance levels of hard and soft

armored materials against military specifications and standards

. Developed statistical testing methods and performance reports

. Identified performance levels through a V50 method

. Implemented innovative methods to ensure accuracy throughout

testing

. Documented relevant issues requiring corrective actions and

implementation

. Performed statistical testing on raw goods, W.I.P., and finished

items

Affiliations

. A member of "Who's Who of International Managers"

. The Association for Operations Management (A.P.I.C.S.)

Computer Skills

. TMM, APL, MAS 90, Progress Report Builder, Mosiax, C.A.S.S., F.A.W,

Lotus (123, CC: Mail, Word Pro), Microsoft (Excel, Word, Publisher,

Power Point), Internet Explorer, JAVA

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