Project Manager Human Resources

**** * ******** **, ********* Ranch, CO ***** ( 210-***-**** (

*********@*****.***

EXECUTIVE MANAGEMENT SUMMARY

Dynamic, multifaceted leader with demonstrated success in building high-

performing teams, managing multi-million dollar delivery programs and

multiple departments across both Information Technology and Business

Functions. Exceptional talents that include finding, training, and managing

top-quality teams and allocating resources to achieve exceptional results

on complex systems integration projects. Demonstrated success as a leader

and as an excellent communicator who effectively manages business

solutions, operations, expenses, technology, and is able to build consensus

across organizations.

Areas of Strengths & Expertise:

Mentoring & Manager Team Building & Leadership IT Resource

Development Management

Strategic Alliances & Program & Project Budgeting & Planning

Partnerships Management

Outsourcing & Staffing ERP Delivery & Operations Management Consulting

Optimization

EXPERIENCE

2004-2010 United Services Automobile Association (USAA)

San Antonio, TX

USAA is a Fortune 200 membership-based financial services company focused

on the military of the United States and other selected federal agencies.

Voted #1 Customer Service Champs by Business Week two years in a row.

Executive Director of Information Security

. Directed and managed three information security teams focused on

Identity Access Management, Role Based Access Management,

attestation and application parameters.

. Led and collaborated with business and technology executives on risk

and risk/controls mitigation policies, standards, and practices for

mobile, voice, application and eBusiness delivery channels.

. Successfully managed a 35% surge in department workload without any

additional FTE by streamlining approvals, request dispatching, and

other access provision processes.

. Created and delivered the overall strategy and 5 year roadmap for

the Information Security Department for technology, process, people

and projects. Able to effectively integrate the department's

strategy seamlessly with USAA's overall enterprise strategy and

operational plans.

. Streamlined and reduced third party contracts and contractors for

Information Security Department's projects, programs and operations

by $1.1 million.

. Responsible for leading and managing the interaction with External

and Internal Audit and Compliance, which led to the department's

first year of no unsatisfactory or major compliance findings.

. Established and executed a third party offshore business model to

enable augmentation of back office financial services processes in

India and Mexico with full risk mitigation and data leakage

prevention strategies.

Executive Director for Enterprise Business Operations - Project Delivery

and Program Management

. Directed and developed two project delivery departments consisting

of 9 teams with over 1000 employees and contractors across both the

Banking and Investment companies.

. Responsible for leading the design, development, and implementation

of internet and back office applications for over 45 strategic

projects and initiatives, including several cutting-edge eProducts

and USAA.com redesign initiatives.

. Reduced time-to-market over 20% by working closely with offshore and

onshore consulting companies to enable 24-hour application delivery

approach.

. Realized 15% implementation cost reductions by developing and

executing several delivery strategies, planning approaches, and

software process improvements.

. Managed a $53 million dollar IT program delivery budget by setting

strategic direction, priority, and resource allocation across 4

delivery programs and business areas consisting of 700+ employees.

. Partnered with the Company's Presidents and Executive Leaders to

align business and technology strategies and programs to critical

business needs by leveraging people, process, and technology.

. Achieved high departmental retention and leadership promotion ratios

by providing mentoring, career guidance, and recognition to

management team members.

Director of eCommerce for User Interface Design Department

. Directed 4 User Interface Web Design teams spanning all of the

Company's delivery projects for both external web applications and

internal service representative-facing applications.

. Decreased design rework and website GUI deviations by 40% by

delivering an interactive design process that standardized design

and content for USAA.com.

. Condensed the User Interface project engagement process 2 weeks via

reorganizing the UI department within the Project Delivery

Organization, resulting in faster time-to-market, effectively

designed applications, and stronger IT collaboration.

. Directed the initial planning, scoping, and resourcing for the major

redesign of the USAA.com site, from a design and technical

perspective.

IT Director for Marketing and Human Resources Systems

. Directed two support teams across the Marketing and Human Resources

departments with a focus on standardizing support technologies and

processes. Led both teams to focus on improved performance and

consolidation of applications along with improved customer

prioritization processes resulting in substantially less defects,

outages, and departmental cost.

IT Technical Manager for Human Resources Systems

. Managed an IT support team spanning 60 HRMS applications and

interfaces, including the delivery and maintenance of several self-

service modules for Oracle's PeopleSoft HCM suite.

. Partnered with HR leadership to drive a focused effort of legacy

application retirement/consolidation and process improvement that

allowed for 10% cost savings year over year, 20% improvement in

availability service levels, and technical environment stability.

. Created and managed HRIS technical and functional support processes

and resources for the Company's Human Resources IT support team in

order to align support staff, budget, service level agreements, and

priorities to best-in-class availability.

2002-2004 Perot Systems Solutions Consulting

Denver, CO

Senior Associate

. Responsible for managing and delivering ERP implementations and the

creation and management of ERP support organizations.

Responsibilities included project management, program management,

change management, P&L management, client management, software

selection, and process/systems analysis. Clients included: Thrivent

Financials, St. Joseph Health System, New Hanover Health Network, and

Global Home Products / Cerberus Capital Management.

1999-2002 Corio Inc. / Qwest Cyber Solutions San Carlos,

CA & Denver, CO

Senior Customer Relationship / Program Manager

. Responsible for managing and maintaining client applications,

implementations, and the overall client relationship.

Responsibilities included project, program, and support resource

management across multiple customer implementations in the Financial

Services, Consulting, Web/.Com, Telecommunications, and High Tech

industries.

Project Manager

. Created, planned, managed, executed, tested and delivered client and

internal projects. Responsibilities included staffing, hiring,

training course development, training logistics, contract

negotiations, project planning, and executive team reporting.

ADDITIONAL CAREER EXPERIENCE: Project Manager, Senior and Associate

Consultant for PeopleSoft, Ernst & Young, and Accenture (1995 - 1999).

Managed teams and successfully provided various technical, functional,

process, project management and business solutions. Industries included

Energy, Financial Services, High Tech, Consumer Products, ERP Development,

Telecommunications, and Retail.

EDUCATION

California State University, Chico

Bachelors of Arts-History

Bachelors of Arts-Political Science

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