Customer Service Manager

***********@*******.***

Summary

Strong interpersonal, recruitment and communication skills. Ability to work independently.

20+ years management experience.

Employment History

Nursefinders Staffing Agency- Staffing Manager

2004-2010

-Acting interim Branch Manager in a one person office

-Reporting directly to Regional Vice President of a nationwide company

-Supervise 85+ licensened and certified employees

-Service 50+ clients

-Billing and payroll

-Employment recruitment and retention

-Scheduling

-Maintain proper documentation to meet State & Federal regulations

-Sales and Marketing

-High volume of telephone, fax and e-mail communication

News Journal-Senior Retention Specialist 2000-2004

-Account management

-late payments

-collections

-billing disputes

-account cancellations

-High volume of customer service via telephone and written communications

Compassionate Care Hospice-Office Manager and

Assistant Home Care Coordinator

2000-2003

-Recruiting, interviewing and staffing

-Supervised 25 licensed and certified employees

-Staffing for 90 patients

-Liaison between caregiver, patient and families

-Maintain proper documentation to conform to State and Federal regulations

-Developed and implemented orientation program for administrative, clinical and

interdisciplinary personnel

-Lead CHAP certification resulting in a perfect score.

Christiana Care Health Systems-Senior Training Consultant

1998-2000

-Senior Training Consultant for CCHS migration of 5,000+ users from Windows 3.1 to

NT 4.0 platform and upgrade to MS office 97.

- Led strategic planning sessions to define the scope of enterprise initiatives and

develop Implementation Methodology.

-Conducted group and individual pre-live user training sessions and post-live user

assessments to define and provide additional training as required.

-Recipient of Service of Excellence Award

Quinitex/Audiovox Corporation-Operations Manager

1994-1997

-Assisted Corporate Controller with financial and operational reporting functions

-Human resource representative responsible for operational reporting and staffing

-Point of Sale operations, inventory control analysis and customer service evaluation

Education

Delaware Technical and Community College

Microsoft Word Microsoft Outlook

Microsoft Excel

Techinical Skills:

SMS

Stafpak

Master Console

References supplied upon request

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