Customer Service Representative

Dennis C. Roudebush

*** *** **. **

Carrollton, Ohio 44615

330-***-**** - home / 330-***-**** - cell

*****.*********@*****.***

OBJECTIVE

To obtain a position where my experience in management, communicating with

people, training, marketing, sales and safety compliance would be

considered as major assets for the betterment of your organization.

QUALIFICATIONS

Human Relations Skills: Sincere supportive counseling and training style

with an ability to form rapport and empower individuals. Inspire employees

to set and attain goals. Firm believer in maintaining an open line of

communication with all employees.

Management Style: Leadership by example. Dedication to the achievement of

goals. Implementation of checks and balances for a clear focus of where we

are at any given time. Proactive instead of reactive attitude.

Budgeting and Operations: Experienced with budgeting and making every

effort to cut costs wherever possible. Maintain a clear picture of goals

and objectives.

Customer Relations: Experienced with handling residential, commercial and

light industrial accounts. Treating others the way I would like to be

treated has always been my priority. Listening to he needs of the customer

and then responding is an art I have developed over time.

PROFESSIONAL EXPERIENCE

Ohio Power Co. Canton, Ohio

Marketing and Customer Services 1978-1987

I served as the company's designated contact for residential, commercial

and light industrial accounts. I was promoted from Customer Service Advisor

to Customer Service Representative, Sr. In this capacity my

responsibilities included:

1. securing and monitoring customer load data

2. negotiating necessary contracts

3. resolving customer inquiries and providing guidance on load

management

4. presenting programs to community groups

Carroll Electric Cooperative Carrollton,

Ohio

Director of Marketing/Safety Coordinator

1987 - Feb. 2010

In my most recent capacity my responsibilities included:

Dealing with customer concerns

Maintaining a successful marketing program

School and Civic Organization presentations

Safety requirements resulting in six consecutive National Safety

Accreditations

Member of statewide inspection team

Develop and design local magazine pages

Served on numerous statewide and National committees

Was instrumental in helping company attain consistently high ratings in the

American Consumer Satisfaction Index (ACSI) administered by the University

of Michigan.

PROFESSIONAL ORGANIZATIONS

Present: Carrollton Civic Club Treasurer - 25 years

Carroll Co. Chamber of Commerce

Past: United Methodist Church Board of Trustees

Downtown Canton Association

Pro Football Hall of Fame activities

Carrollton Board of Zoning Appeals

EDUCATION

Carrollton High School Graduated 1971

Muskingum College Graduated 1975(Bachelor of Arts)

PERSONAL

Married: Wife Patricia 32 years

Excellent health

Enjoy family and community activities

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