Customer Service Manager

MICHAEL RIEDMULLER

Castle Rock, CO . Cell 719-***-**** . ***********@***.***

Director of Operations - Senior Manager - Program Manager

Versatile business leader leveraging professional insight and high-

caliber business acumen to drive strategic initiatives. High

energy, motivated and disciplined, providing exemplary value

throughout both military and civilian careers. Keen ability to

envision smart solutions while applying detailed, analytical

approaches to driving substantial gains in profitability.

Strategic problem-solver and hands-on leader, achieving a

competitive advantage through effective management practices that

enables business transformations and builds strong teams.

. Skilled at creating and directing broad operational

plans and strategies to transform underperforming

processes and operations into superior successes in

record time

. Relentless dedication and enthusiasm, and steadfast

competence acknowledged by all peers and superiors

. Consistent success in establishing collaborative

business relationships with all levels of staff

within diverse functions, operations, and

organizations

Key Qualifications

Strategic Planning . Leadership . Business Analysis . P&L .

Forecasting . Expense Control . Financial Analysis . Staff

Management . Team Motivation . Team Leadership . Customer Service

. Project Management

Career Highlights

Store Manager - The Home Depot, Denver, CO

Strengthens organizational effectiveness by leading and achieving

the organization's strategic and sustainable goals. Directs the

activities of more than 200 associates, 18 department heads, and

five assistant managers. Concurrent management roles as Lumber &

Building Materials and Operations Captain. Achieves $50M annual

sales targets maintaining profit targets above bottom line despite

economic fluctuations. Provides additional training initiatives,

compelling teams to progress beyond expectations to escalate sales

and revenues, and outperform the competition. Demonstrated

proficiency in troubleshooting and issues resolution.

Commander - United States Army

Responded to the needs of increasingly dispersed forces with peak

efficiency, speed, and precision delivery during troop deployments

in international combat and peacekeeping operations, while

ensuring the safety and professional development of a 130-member

Cavalry unit. Evaluated performance of other combat organizations

while overseeing eight direct reports comprised of officers and

sergeants. Reinforced the safety of multiple borders under

Regimental Fire Brigade designation.

Executive Officer - United States Army, Germany

Ensured smooth logistics performance and deliverables of food,

fuel, and mail during global deployment of combat and peacekeeping

missions. In charge of HQ administration and equipment/consumable

supplies maintenance valued at more than $50M while overseeing $1M

maintenance and $250K supply budgets. Managed up to 35 personnel

in maintenance and HQ, including point of contact for the

maintenance requirements of engineering and air defense

attachments.

Education . Professional Development

MBA - University of Phoenix

Bachelor of Arts - Geography University of Colorado, Boulder, CO

Six Sigma Green Belt

Home Depot Store Leadership Program

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