Human Resources Customer Service

Monica Hernandez

**** ***** ******, ***** ****, CA 90041

Tel: 626-***-**** E-mail: **************@*******.***

OBJECTIVE:

Seeking to apply 6 years of Human Resources experience where quality

customer service, hard work and a well-rounded background of HR generalist

functions are encouraged.

SUMMARY:

. Customer service oriented HR professional with a well-rounded

background of the Human Resources functions and full-cycle

administration of:

- Recruitment & Retention - Benefits and wellness programs

- HRIS and Compensation Administration - Employee Relations

- Employee and Management Training - LOA, Workers Compensation and

EDD exp.

- New Hire Orientation/public speaking - Company policy and

employee services

. Strong proficiency and trained with MS Office & the following HRIS

systems:

- PeopleSoft - ADP Human Resources Benefits HRIS

- Oracle HR - ADP PayeXpert Payroll

- ReportSmith Reporting - TALEO HR

- Lotus Notes - Vitech systems

. Strong organizational, analytical and communications skills. Bi-

lingual: Spanish

. High degree of integrity and work well with all levels of employees

and management

. A team player, highly adaptable and a strong multi-tasker, very

project oriented.

EDUCATION:

Bachelor of Arts - Communication Studies

May 2004

California State University Northridge

WORK EXPERIENCE:

Human Resources Generalist

Screen Actors Guild- Producers Pension & Health Plans

Burbank, CA

09/2008- Present

. Facilitate and conduct the New Hire Orientation, Benefits and

company policy overview. Coordinate scheduling, new hire packets and

benefits, enrollment information.

. Lead HRIS administrator for the newly rolled out ADP HRB and ADP

PayeXpert systems.

Prior to ADP, lead administrator of Oracle HRIS system for employee

tracking, reporting, compensation and benefits/leaves tracking.

Provide yearly HR Report to CEO and CFO.

. Workers Compensation, Leave of Absence administration and tracking

along with EDD unemployment, responding to all claims and meeting

deadlines to submit to state board. Basic knowledge of Federal and

California laws. Lead liaison and communication for employees and

management for all employee leaves and issues.

. Company benefits enrollment and vendor management (401K, Medical,

Health FSA and Dependent Care Accounts, VSP, AD&D. Life and employer

discounts AMC theater tickets etc). Assist with the yearly Open

Enrollment events and provide follow up employee support.

. Full cycle recruitment, internal sourcing, job postings, interviews

coordination, background checks, compensation and salary packages

negotiations. Work with temporary staffing agencies for placement for

temporary positions. Average requisition load from 10-30 open

requisitions with less than 20-30 days closing/hiring record average.

. Support management and HR Executive management for employee

relations, ensure company policy compliance and guidance to managers

and employees alike via employee handbook manual.

. Employee training and staff development/leadership academy assistance

with the Employers Group. Employee culture and events coordination.

. Year-end reviews, salary compensation; advising managers of salary

ranges appropriate for offers and internal promotions and department

equity. Terminations and exit interviews; severance letters along

with COBRA information.

. Back-up support for ADP Payroll processing and Payroll Manager.

Knowledge of basic Payroll and 401K administration.

. Lead Ergonomics contact, work in conjunction with Ergonomic

Consultant, off-site.

. HR Projects as assigned and general HR administration and internal

communication to employees and management via newsletters and e-mail

and memos.

Recruiter, Employee Services-HR (Contract)

Glendale Community College

Glendale, CA

7/2008- 9/2008

. Oracle HR administrator and data entry, reports and employee

tracking.

. Supported 6 academic divisions for all of the Human Resources and

staffing needs.

. Full cycle recruitment and on-board processing. Guiding managers in

selection process and salary compensation for internal equity and

retention.

. New hire orientation and benefits overview/enrollment and data entry

of all new-hires and mid career changes and promotions.

. Project coordination of Employee Handbook, hired to finish project.

Recruiter (Contract)

PricewaterhouseCoopers

Los Angeles, CA

4/2008- 7/2008

. Recruiter/HR generalist with emphasis in recruitment, HR generalist

support and project coordination. Successfully completed hiring

campaign and filled requisitions in a timely manner also along with

related projects; as assigned in the beginning of the contract.

Worked with HR managers for on-boarding and provide employee benefits

information as well as peer program.

. Full cycle recruitment for non-exempt level to manager level

positions, sourcing, on-line job posting, maintenance of

requisition/status and on-site liaison between Los Angeles Corporate

Office and Tampa Recruitment Office.

. Current Ad-hoc projects: Assisting in planning for Departmental

Annual Review, Summer Internship programs, assistance with new hire

orientation, high level of confidential projects and promotion and

bonus procedures and organization of employee files/database.

HR Administrator

AT&T Yellowpages.com (now AT&T Interactive)

Glendale, CA

4/2007- 4/2008

Assigned all ATT Yellowpages.com Sales divisions for West and East coast

regions, multi-state HR Administration and staffing support.

HR Administration

. High volume of new hire on-boarding and off-boarding HR

administration for East and West coast sales division. Liaison

between corporate recruiting and nationwide staffing managers and

directors.

. New hire orientation and training. Communicate HR policies, benefits

and diversity training. In-person training and via MS Live Meeting

web conference tools

. HRIS/ADP Payroll employee data entry

. Benefits administration and yearly open-enrollment company wide

. Leave of Absence program assistant, create granted/denied letters and

track them in HRIS system.

. I-9, EEO, ATT company wide policy compliance, some knowledge of state

and federal employment laws

. Report Smith software data reporting and tracking

. Working directly with the HR Director, special HR related

projects/assignments such as attending Job Fairs, working with onsite

iHire with the employment branding recruiting project.

. Company relocation program administrator and vendor management

Multi-State Recruitment

. Open/close requisitions, post jobs, schedule interviews and screen

resumes and candidates, generate background/drug screens process and

send out job offer letters

. Partner with University Relations Manager to coordinate

college/university recruiting programs and represent YellowPages.com

at all university job fairs to meet recruiting/summer internship

efforts.

. Serve as lead administrator for corporate applicant tracking system

(TALEO).

. Worked with eQuest & Taleo to create the main aggregator for batch

posting capabilities. Project management of the process and follow

through of implementing the new applicant tracking system, as well as

training fellow recruiters/managers

HR

Specialist

IndyMac Bank

Pasadena, CA

08/2004-12/2006

Corporate Human Resources, Pasadena, CA

. Full cycle recruitment: open requisitions, post jobs, source,

interview, background verification, testing facilitation, offer and

new hire packets and orientation.

. Conduct New Hire Orientation, first day paperwork administration and

processing: I-9 forms, payroll, benefits information, employee

programs.

. PeopleSoft, PeopleSoft Financial, Projectix administrator/access for

reporting and tracking. Input and processing of terminations,

relocation, travel expense reports and recruiting metrics, exit

interviews.

. Internship Program facilitator, full cycle placement and coaching,

mentorship of company wide program.

. Coordinator of the corporate Relocation Program, the re-hire

eligibility program with duties of vendor, accounting/invoice

management.

. Implemented our Corporate Recruiting Coordinator Manual for use

companywide.

Associations:

Society for Human Resource Management (SHRM), 2008

Contact this candidate