Human Resources Administrative Assistant

JENNIE L. FOSTER Mobile: (***) ***-

****

************@*********.*** 608 SE Hidden River

Drive - Port Saint Lucie, FL 34983

Summary of Qualifications

A business professional proficient in the areas of business analysis,

billing, and administration. A flexible, dedicated team player with a

positive attitude, strong work ethic and the ability to work independently

and take initiative in meeting goals and deadlines.

Accomplishments

> Prevented a multi-million dollar revenue loss by immediately alerting

the mediation team that usage, across 35 collectors, was not being

delivered downstream to the billing applications; thereby making it

possible for backlogged usage of 99 million call records to be re-

processed and billed

> Reduced number of pricing team's Tier 3 Remedy tickets from 200+ to 40

in a month's time by implementing the training and use of a third

party offshore vendor

> Member of billing team attaining 99% and 98% accuracy and timeliness

for all monthly billing cycles (exceeding team/company goals)

> Promoted numerous times over career to positions with greater

responsibilities

> Simultaneously worked and attended college full time and attained a

3.6 GPA

Professional Experience

CONTRACTOR Jan 2009 - Present

SG&A Optimization for Biomet, Inc.

< Providing data/financial analysis of the Selling, General and

Administrative function

< Design graphical presentation of financial data

< Creating process and procedural documentation

< Data collection

AT&T MOBILITY, LLC North Palm Beach, Florida

2000 - July 2008

Wireless subsidiary of AT&T

Business Analyst - Billing

< Trend and analyzed voice and data usage activity over the national

network of switches by reviewing the daily mediation reports for any

unusual patterns of usage activity. Teamed with mediation and network

analysts for possible explanations of the unusual usage activity;

weather related, network outages, code changes, or major area events

(i.e. Super Bowl, holidays, conventions)

< Reviewed and provided impact assessments for IT releases, upgrades and

other changes made to the usage monitor source and pricing table

applications

< Gathered and documented processes and procedures for internal billing

systems

< Created and modified price plans in the internal billing systems

< Managed 7 pricing analysts by providing coaching, training, and

performance appraisals

< Reviewed new or existing projects requiring pricing knowledge with

team and assigned analysts to said projects

< Assigned billing release workload (approximately twice a month) to

pricing analysts

< Teamed with outside billing vendor and other internal stakeholders on

critical billing issues until resolution

< Ensured all pricing related tables in the Atlys pricing module were

monitored and maintained within the agreed upon service level

agreement

< Contributed Subject Matter Expert knowledge to project teams and

marketing customers for the implementation of new pricing/rating

tables functionality

< Provided assistance to cross-functional teams with user acceptance

testing

< Provided research and resolution for Tier 3 support for Remedy tickets

involving pricing plan issues/questions

< Performed updates to Axys Table Maintenance application to ensure

correct rate plans, feature and promotion codes were implemented into

billing system by launch date

< Team lead for implementation of new functionality to front-end

application for Table Maintenance. Trained other team members on the

latest updates to the application

IMPLANT INNOVATIONS, INC. (now Biomet 3i) Palm Beach Gardens, Florida

1994 - 2000

Dental Implant Manufacturer

Human Resources Coordinator (1998 - 2000)

< Performed generalist duties including, but not limited to: recruiting,

interviewing and evaluating candidates for distribution positions,

employee relations, and training

< Maintained benefits for 350+ employees

< Liaison between vendor insurance companies and employees to resolve

benefit related concerns

< Maintained and updated Human Resources database and personnel files

< Implemented new hire orientation

Executive Assistant to Vice President, Finance and Administration (1994 -

1998)

< Responsible for typing, filing, maintaining calendar, travel

arrangements, and meeting arrangements

< Created detailed graphs and published time sensitive monthly board

member books and made certain all other departments' required monthly

documents were provided by due date

< Created PowerPoint presentations for President of company

PROUDFOOT COMPANY West Palm Beach, Florida

1988 - 1994

Management Consulting

Administrative Assistant (Finance)

< Supported Chief Financial Officer, three Vice Presidents and assisted

in other financial areas as needed

< Responsible for typing, filing, maintaining calendars, travel

arrangements, meeting arrangements, statistical typing, editing and

proofing of financial data

< Accountable for graphic representations of financial data, updating

and publishing time critical financial reports on worldwide operations

twice monthly

< Promoted to numerous positions within company: Data Entry Clerk,

Payroll Specialist (500+ employees), Field Coordinator and Document

Control Specialist for Total Quality Management

EDUCATION

NORTHWOOD UNIVERSITY, West Palm Beach, Florida

Bachelors of Arts in Business Administration -Recipient of Magna Cum

Laude honor with 3.6 GPA

TECHNICAL SKILLS

Operating knowledge of Microsoft Office - 2003 and 2007 (Excel, Word,

Access, PowerPoint, Outlook), Internet Explorer, Remedy, Rational ClearCase

and ClearQuest, Atlys Pricing Module (product of the Convergys Corporation)

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