Customer Service Manager

heather lynn allen

**** ********** **, *****, ** 75023, 214-***-****, *****.*******@*****.***

OBJECTIVE

Seeking an opportunity to further develop my education and customer service skills.

E XPERIENCE

5/1/2005 to 11/1/2005 Blockbuster Video Plano, TX

Customer Service Representative

• Interact with customers daily.

• Complete credit and cash transactions.

• Maintain customer accounts.

11/1/2005 to 5/1/2008 Blockbuster Video Allen, TX

Shift Leader

• Perform all the duties of a customer service representative.

• Assume the responsibility of manager on duty in the absence of the store manager.

• Perform the proper inventory controls and maintenance of merchandise.

• Perform cash controls by balancing the cash tills, performing cash drops, and daily deposits.

• Resolve customer disputes.

5/1/2008 to 12/30/2008 Blockbuster Video Allen, TX

Sales Manager

• Perform all the duties of a Shift Leader.

• Screened applications, performed preliminary interviews, and enrolled new employees into orientation and

training modules.

• Train and coach employees on sales techniques, and company practices and policies.

• Set weekly employee schedules.

• Resolve employee disputes.

• Participate in setting store sales plans and sales tracking.

• Merchandise the store weekly in accordance to company standards.

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• 5/15/2009 To 11/24/2009 Gold’s Gym Dallas, TX

• Front Desk Associate

• Greet all members and prospective members upon entry.

• Collect membership fees from outstanding accounts.

• Complete credit and cash transactions.

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• 10/2009 To Present Blockbuster Video Allen, TX

• Shift Leader

• Perform all the duties of a customer service representative.

• Assume the responsibility of manager on duty in the absence of the store manager.

• Perform the proper inventory controls and maintenance f merchandise.

• Perform cash controls by balancing the cash tills, performing cash drops, and daily deposits.

• Resolve customer disputes.

•

EDUCATION

University of Texas in Dallas Richardson, TX

JANUARY 2008-PRESENT

• Anticipated graduation May 2010 with a Bachelors of Science in Public Affairs.

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• May 2004-December 2007 Collin County Community College Plano, TX

• General Education.

REFERENCES

References are available on request.

Contact this candidate