Sales Customer Service

ANDREA L. CARRINGTON

***** **** ****** ***** 513-***-****

Cincinnati, OH 45246 *************@*****.***

Professional Profile

** ***** ** ********** ******** sales, operations, human resources, personnel and merchandising at

the district, regional and corporate level for both start-up and established retail and manufacturing

companies.

Is a Skilled strategist who transforms strategic plans into workable solutions and benchmarks

performance against key operational targets and goals.

A strong leader with motivational management style and reputation for building and retaining highly

motivated sales teams, distributor networks, and call center representatives.

A Results-oriented achiever with an excellent track record for identifying opportunities for accelerated

growth.

Proven success and track record of delivering optimal results in high-growth environments through

initiatives that exceed operational performance targets and yield measurable outcomes:

Operational improvements Cost reductions through improved process

Reduced tactical-planning cycle time performance

Revenue growth Productivity gains

Areas of Expertise

Quality Control Management /Management of multi-million dollar business units

P&L Management / Loss Prevention/Shrink Control / Sales and Business Development

Budgeting and Expense Control / Presentations and Training / Key Account Management/Retention

Merchandising / Inventory Control / Contract/Price Negotiation / Staff Development and Motivation

Recruiting and managing senior management / Crisis and Problem Solving / Change Management

Negotiation, Persuasion and Communication

Professional Experience

Divisional Director of Great Lakes, American Kiosk Management, Las Vegas, NV 2009

• Provided Visionary Leadership to position the division at the forefront of the company.

• Developed a strategic plan to advance the company's mission and objectives and to promote

revenue, profitability and growth as an organization resulting in a 13 percent increase within my

first quarter as Divisional Director.

• Oversaw division operations to insure quality, service, and cost-effective management. All P &

L, strategic account planning, business development, sales forecasting, marketing, pricing, training, hiring

and all management-related issues, including human resources, hiring/training/mentoring team members,

• Provided clear and timely direction to store management teams decreasing attrition by 30

percent within division.

• Assist field managers by applying knowledge of Human Resources policies/procedures and

Federal/State Law

• Project planning/scheduling, product specifications, and managing budgets of up to $5M.

• Review activity reports and financial statements to determine progress and status in attaining

objectives and revise objectives and plans in accordance with current conditions, resulting in

meeting company goal at 104 percent over forecast in sales within one quarter .

• Evaluate performances of managers for compliance with established policies and objectives of

the company and contributions in attaining objectives. Conducting performance reviews, ensuring

compliance with regulatory requirements and meeting inventory standards.

Command Bridge Coordinator, Macy’s Credit Customer Service Call Center, Mason, OH 2008-2009

• Directed the smooth operation of call flow and front line management contact to call center staff.

Requiring diverse expertise in statistical data and real time analysis.

• Provided strong leadership in training and performance evaluation of staff and call center

operations knowledge.

• Managed and lead four additional off site call centers in the U.S. skillfully and with confidence in

coordination with other managers, supervisors and staff.

• Developed real time solutions for call center operations, regarding call flow management and

staffing requirements resulting in lower AUX time.

• Provided customer service expertise and support to floor supervisors and phone agents.

• Conducted staff evaluation and performance development through GAP analysis and other

performance indicators.

Employee Relations Consultant, Luxottica Retail LLC, Mason, OH 2003-2008

• Advise managers with consistent resolution of associate issues.

• Provided direction on policy interpretation, coaching, development of field partners and

performance;

• Performed analyses of company risk by aiding in the development of routine associate

corrective actions and terminations documents.

• Assisted field managers by applying knowledge of Human Resources policies / procedures and

Federal / State Laws, giving correct consultation in a clear, concise manner.

• Conduct Investigations, with Field Human Resource Managers during high-level investigations.

• Coached and consulted with store managers in writing and delivering feedback in a manner that

would motivate employees to improve while also providing solid legal documentation for

terminations, if necessary.

Acquisitions Agent, PPG Auto Glass, LLC, Sharonville, OH 2002-2003

• Excelled in Project Sales leader role as one of two senior agent positions supervising dynamic

inside sales team of up to five people with direct customer-relations and inside sales-support

functions.

• Supervised Special Projects to initiate improved customer and vendor

relations/communications by developing customer survey and follow-up program.

• Provided Cross Functional Team Leadership as phone agent, team sales leader and

administrative assistant.

• Conducted Problem solving investigations retrieving or locating lost customer buyout

purchases from affiliated vendors.

Franchise Owner, Andrea’s Avant Garde/ PPI, Inc., Cincinnati, OH 1996-2002

• Provided Visionary Leadership to position the franchise at the forefront of the corporation and

delivering an exceptional track record of results for 6 plus years, by continually monitoring

franchise/distribution centers managers and their consultants.

• Drove achievement of organizational goals By keeping recruiting levels high and consistent

sale results, leading to top performance franchise award from parent company.

• Motivated and contributed to enhance franchise performance by hands on coaching and

developing consultants and managers resulting in opening three new franchises in one year.

• Promote the franchise through written articles and personal appearances at conferences and on

radio and mass mailings creating additional exposure of business on local levels.

• Plan, develop, and implement strategies for generating resources and/or revenues for the

company resulting in a consistent increase of 15 percent over previous year sales.

Education

University of Cincinnati, Cincinnati, OH, Interior Design 1981-1982

University of Phoenix, Phoenix, AZ, Bachelor of Business Administration 2008-2012

Certifications

Applied Project Management Management Civil Treatment

Workplace Harassment training and prevention

Equal Employment Opportunity Policy

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