Human Resources Customer Service

PATRICE BARKSTER

***** * ****** *** ********, VA 23238 (P) 703-***-**** Email:

*********@*******.***

Summary

Over 6 years experience in management and human resources. Proven success

in diversity awareness, staff recruitment, training, development and

retention. Demonstrated ability in employee relations through open

communication, counseling, and effective problem solving. Strong

interpersonal and communication skills, self-motivated and very effective

in a fast-paced, challenging environment.

Professional Experience

Human Resources

Benefits Assistant

. Prepares and maintains employee records (Medical, Dental, Life, Vision,

Disability and Retirement).

. Prepares billing for participating employees and employers.

. Maintains personnel records and leave administration for the employees of

the central offices.

. Counsel and Advise employees on benefit plan coverage, retirement, claim

disputes, billing and payment records.

. Handles the Quarterly Personnel Report directed by VEC.

. Prepares retirement estimations and packages for eligible employees.

Human Resources Administration Coordinator

. Handles employee relations issues through counseling, retention efforts

and open communication.

. Conducts exit interviews and new hire touch bases.

. Conducts recruitment efforts for the non-exempt and exempt staff.

. Assesses candidate's abilities, interests and achievements for the best

possible fit.

. Screens and interviews potential new hires.

. Performs background investigations and reference checks.

. Manages an effective working relationship with various associations and

organizations.

. Revises and communicates policies and procedures as needed.

. Maintains staff and company confidential information and personnel files.

Management / Leadership

. Drives store sales volume through outstanding customer service,

management development, visual presentation and loss prevention efforts.

. Handles employee relations issues through counseling, retention efforts

and open communication.

. Conducts recruitment efforts for the non-exempt and exempt staff.

. Assesses candidate's abilities, interests and achievements for the best

possible fit.

. Screens and interviews potential new hires.

. Performs background investigations and reference checks.

. Revises and communicates policies and procedures as needed.

. Maintains staff and company confidential information and personnel files.

. Trains and develops new and promoted managers and associates on

operations, company's policies and procedures.

Office of Human Resources Catholic Diocese of

Richmond (10/2007- Present)

Co-Sales Store Manager New York

& Company (11/2006-10/2007)

Store Manager & Certified Store Manager Trainer Claire's Accessories

(05/2001-11/2006)

Professional Skills

. Proficient in Microsoft Packages

. Organized, Detail-orientated and able to Multi-tasked

. Excellent interpersonal and communication skills

. Good listening and problem solving skills

Education

Master's of Business Administration Strayer University

September 2008

Bachelor's of Fine Arts

Norfolk State University May 2004

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