Alicia M. Hickman, RN
Gallatin, TN 37066
SUMMARY
Results oriented health care professional with 14 years experience as a
Registered Nurse, 7+ years of leadership experience in managing the various
aspects in the hospital setting. As a nurse leader I am committed to the
Servant Leadership Model. Background includes use of six sigma and lean
methodologies to improve operations, staff development, budgeting,
performance improvement, CMS and Joint Commission readiness, program
development, leadership training and physician liaison/support..
PROFESSIONAL EXPERIENCE
HCA Inc.
1996-2010
Centennial Medical Center (600+ bed) Acute Care Hospital
Nurse Manager
2007-Present
Currently accountable for providing operational and nursing administrative
leadership for 65+ FTE's on a Medical-Surgical Unit plus oversight and
responsibility as the facility liaison of contracted Dialysis and PICC
services. Responsibilities include: 24/7 accountability, budget management,
capital planning and resource management. Supervision and coordination of
nursing personnel and the delivery of nursing care on a 24-hour basis.
Development of patient care policies and procedures utilizing
interdisciplinary input. Actively participates in the development and
implementation of patient safety programs. Development and implementation
of staffing matrices for providing nursing care. Ensures revenue integrity
related to dialysis billing is accurate. Signs off on all billing invoices.
Assumes responsibility for employee, physician, and patient satisfaction
for quality of care. Promotes hospital customer service initiatives.
Responsible for employee evaluations and competencies. Member of Clinical
Practice, Leadership and Nursing Leadership Committees. Coordinated with
the education department for ongoing staff education and competency
training. Responsible for operating budget.
Accomplishments: In 2009 I was 1 of 40 Nurse Managers throughout the state
of Tennessee to be chosen to attend the Tennessee Nurse Manager Leadership
Institute seminar sponsored by the TNA.
Horizon Medical Center (110+ bed) Acute Care Hospital
Inpatient Nursing Manager (returned to position as Assistant Director, due
to RIF title was changed)
Responsible for 125+ employees and operations of 4 nursing departments
including Medical, Surgical, High-Acuity, ICU, Telemetry and Administrative
Supervisors.
Responsible for inpatient nursing services. Provided leadership,
management, and direction for nursing personnel while administering quality
nursing services. Responsible and accountable for operating budget.
Supervision and coordination of nursing personnel and the delivery of
nursing care on a 24-hour basis. Development of patient care policies and
procedures utilizing interdisciplinary input. Actively participates in the
development and implementation of patient safety programs. Development and
implementation of staffing matrices for providing nursing care. Ensures
revenue integrity related to dialysis billing is accurate. Signs off on all
billing invoices. Assumes responsibility for employee, physician, and
patient satisfaction for quality of care. Promotes hospital customer
service initiatives. Responsible for employee evaluations and competencies.
Member of Clinical Practice, Leadership and Nursing Leadership Committees.
Coordinated with the education department for ongoing staff education and
competency training. Management of unit budget.
Infection Control Coordinator (due to RIF was asked to take on IC
responsibilities, when position was re-posted was asked to take position)
Responsible for operations and management of Infection control within the
Quality/Risk Department. Track and investigating hospital acquired
nosocomial infections. Reporting of the Infection Control data to the
Infection Control physician advisor and multiple committees'. Reporting
Tennessee Department of Health notifiable diseases to the Dickson County
Health Dept. Data collection and extraction for quarterly Infection Control
dashboard. Development of annual Infection Control Department plan and
policies and procedures. Conduct Infection control orientation. Coordinator
of the Quality Liaison and the National Patient Safety Goals data
collection. Conducting bi-weekly tracers for Joint Commission readiness.
Prepared for and Participated in JCAHO consultant review with BBRN and HCA
QRS survey. Review and follow up of all employee Bloodborne pathogen
exposures. Review and maintenance of hospital employee illness call-in log
and employee health files. Review and investigation of all notification
reports related to Infection Control and coordination with the unit
directors and staff as indicated. Coordination with the education
department to develop hospital wide annual Infection Control education
Assistant Director of Inpatient Nursing
Responsible for 125+ employees and operations of 4 nursing departments
including Medical, Surgical, High-Acuity, ICU, Telemetry and Administrative
Supervisors.
Responsible for inpatient nursing services. Provided leadership,
management, and direction for nursing personnel while administering quality
nursing services. Responsible and accountable for operating budget.
Supervision and coordination of nursing personnel and the delivery of
nursing care on a 24-hour basis. Development of patient care policies and
procedures utilizing interdisciplinary input. Actively participates in the
development and implementation of patient safety programs. Development and
implementation of staffing matrices for providing nursing care. Ensures
revenue integrity related to dialysis billing is accurate. Signs off on all
billing invoices. Assumes responsibility for employee, physician, and
patient satisfaction for quality of care. Promotes hospital customer
service initiatives. Responsible for employee evaluations and competencies.
Member of Clinical Practice, Leadership and Nursing Leadership Committees.
Coordinated with the education department for ongoing staff education and
competency training. Management of unit budget.
Clinical Coordinator/Charge Nurse/Staff Nurse
(Sub-Acute Unit, Adult Psychiatric Unit, Medical-Surgical Unit, Progressive
Care Unit)
EDUCATION
Aquinas College Nashville, TN
Bachelor of Science Degree in Nursing- Expected graduation date (11/2010)
Associate Degree in Nursing (1996)
PROFESSIONAL DEVELOPMENT
. Tennessee Nurse Manager Leadership Institute (2009)
. Advanced Cardiac Life Support
. Pediatric Advanced Life Support
. Basic Life Support
. Centennial Medical Center's Progressive Care Course
. Excelling As A First Time Supervisor
. Stars I and II Leadership training
. Clinical Coach Leadership training
. Cancer Chemotherapy Course (2002)
. ICE I (Infection Control Epidemiology)
. National APIC Conference
. APIC Chapter Meetings
. JCAHO Infection Control Standards Seminar
. Care of the Bariatric Patient Training
. Nonviolent Crisis Intervention Training
Skills:
. Kronos
. Plus
. Lawson
. Medibuy/GHX
. SMART
. OneStaff
. CredentCheck
. HPF
. Meditech
. Word
. Power Point
. Excel
. Access -- Intermediate
LICENSURE
State Of Tennessee, Registered Nurse Current