Customer Service Sales

ANURADHA J.ASWANI_________________________________

Objective

Looking for a challenging career opportunity with a stable and respected

company that will provide the opportunity for professional growth utilizing

my IT Recruiting, Technical Sourcing, Resource Management, Account

Management and Client Services skills for Technical Engineering and non-

Engineering requirements to their fullest potential.

Summary

. An MBA -HR graduate with more than 7+ yrs of professional experience.

. Gained around 3 + years of techno-functional experience in IT

Recruitments.

. Recruited on almost all sphere of IT Technologies viz. Sun

Technologies (Java J2ee), Microsoft Technologies (.NET), ERP (SAP,

Siebel, Peoplesoft, Oracle) Mainframe(Cobol,DB2), Developers /DBA,

Database Technologies (Informatica, ETL),Networking domain etc.

. Good professional relations with clients and tier 1 vendors.

. Good experience in finding all possibilities of getting new employees -

H1B transfers, TN permit holders, US Citizens, Green Card holders, EAD,

Canadian Citizens etc

. Very comfortable with ERP technologies.

. Proficient in recruiting techniques like Cold Calling, Networking and

Internet based recruiting tools.

. Good Negotiation and Closure skills with strong emphasis on

Client/Candidate Relationship management.

. Developed third-party vendor network.

. Good understanding of W2, 1099, TN and corp to corp tax terms.

. Write specific client job descriptions; prepare candidate profile

specification, place recruitment advertisements job boards.

. Exposure includes fulfilling all the internal staffing needs of the own

organization.

. Preparing/Documenting the case/file for the filing of the H1 B visas.

. Screening qualified candidates before submitting to the client and quick

turnaround time.

. Experienced in technical recruiting, developing recruiting strategies,

resource allocation, resource management and branch management.

. Actively involved in all phases of recruiting sourcing, identifying,

interviewing, screening, cold calling, resume pipeline management,

reference checking, salary negotiations and closing.

. Responsible for selling and developing staffing opportunities, within an

assigned territory, offering a full range of Information Technology (IT)

staffing solutions.

. Organized on campus interview for staffing needs.

. Accountable for target achievement, while contributing to the overall

success of the business center.

. Established relationships with local clients as account manager and

established networking across the industry by prospecting and cold

calling to uncover their specific staffing needs.

Professional Experience

Saicon Consultants Inc Overland Park KS

Dec 06'- Till date

Saicon Consultants, Inc. provides IT Professional Services to Fortune 500

companies nationwide. Headquartered in the Midwest (Overland Park, KS),

Saicon has been providing services to clients since 1998. Saicon is a MBE

(Minority Business Enterprise) / WBE (Women Business Enterprise) and a SBA

8(a) certified IT consulting company that provides Staff Augmentation

services that focus on the following areas: ERP (SAP, People soft, Seibel),

Client/Server Development (Java/J2EE Technologies & Microsoft.NET

Technologies), and Administration (System, Server, and Database).

Inc. 500 Company -2006, 2007

Account Manager/Technical Recruiter

Responsibilities:

. In my position as an Account Manager, I drove and managed the entire

recruiting process starting with identifying the requirement, posting

positions on internet/intranet, job boards, etc., sourcing resumes,

finding and screening candidates to extending the offers and closing the

positions successfully.

. Involved in Full Cycle Technical Recruitment involving sourcing,

identifying, interviewing, screening, formatting and placing personnel

in quick turnaround time in contract, contract-to-hire and permanent

positions in the Information Technology industry throughout the United

States.

. Responsible for the team performance and timely reporting to the higher

management.

. Mentoring and training team members with recruiting techniques and

ensuring their smooth functioning.

. Responsible for clearing the bench and building relations with new

vendors.

. I have provided candidates for technologies that include SAP Functional

and Technical Resources (SAP ABAP,ABAPHR, SD, MM, FICO, Treasury, HR,

Net weaver, Webdynpro, PM, Basis, Security, CLM, EDIBW/BI, BPC,

Archiving, PP, PS, WM, OpenText, SRM, Workflow, Real Estate, Portal

Developer, SAP GRC, SAP Trainer, IS Retail) and Siebel Functional and

Technical Resources

(EIM, EAI, Analytics & OBIEE)

. I have also provided resources for Oracle Corporation that includes

Oracle Applications (HRM, HCM, OAF, Manufacturing, Financials, OM, UCM,

11i Business suite. Discoverer, PL/SQL developer etc) and People soft

(HRMS, EPM, Student Admins, Financials, CRM etc), JDEdwards resources.

. Apart from ERP solutions I have also worked on requirements with

Java/J2ee,.Net technologies, Network Administration(Cisco Network

Engineers,Windows Admins/Vmware resources,Weblogic Administrators,

Websphere administrators, Weblogic Portal developers, Storage

Administrators,Unix/AIX administrators, Sun/Solaris Admins,Business

Analyst,Crystal Reports Developer, Business objects, QA etc.

. Some other positions I provided resources include SCT Banner, Luminis

portal developer, BMC Patrol Resources, BPM, Disaster Recovery, Great

Plains Dynamics, Informix 4 GL,I-Many, Metasolv.

. Worked closely with the Director Sales for clinching new deals that

includes vendorship with Cap Gemini-Kellogg's, Monsanto & Cisco

. Instrumental in clinching the first exclusive vendorship with Cap Gemini

- Kellogg's

. Worked for federal and state government clients with the Sr. Director-

Government Sales and instrumental in the first deal for the company with

the City of New York, SMUD &

Denver RTD.

. Responsible for maintaining relationships with Tier 1 vendors which

include Modis, Teksystems

and Comsys.

. Provided key resources for RFPs for government clients. Provided local

resources for the project with MARC (Mid America Regional Council) in

Kansas City.

. Provided resources to other major clients include LAUSD, Denver RTD,

various school universities, US Army, US Navy, Oracle Corporation,

Hitachi Metals, Sauer Dan Foss, Cooper Industries.

. Provided resources for Cap Gemini client Lob laws in Canada.

. Worked efficiently in full-filling replacement and backfill positions.

. Worked closely with the HR and Immigration team to get the vendor and

customer agreements done and complete follow up.

. Understanding of the H1 B transfer process,TN permits and key member of

the H1 B hiring in the organization.

. Worked closely with Vice President Sales, Director Sales and Sr Director

Government-Sales and client managers on Key positions.

. Working on in house requirements for Account Managers, Recruiters.

Next India Pvt. Ltd, Pune, India Nov'05 - April 06

Next is a leading, professional organization that provides excellent

Recruitment services, and Training expertise in Soft skills Communication

and Personality Development.

. Worked as HR consultant to create a cohesive recruiting strategy and

support the new hire process from recruitment to new hire orientation.

. Responsible for tracking resumes received, screening and interviewing

applicants for employment, checking references, completing a new hire

packages, conducting new hire orientation meetings with new and temporary

employees.

. Participated in recruitment effort, prepared recruitment ads and job

postings, reviewed applications and interviewed applicants to match

experience with specific job related requirements, conducted reference

checks and helped to coordinate the use of temporary employees.

. Assisted AVP in maintaining and improving relationships between the

company and its Clients (Mphasis) in the field through direct contact

with them.

. Responsible for giving training to the employees regarding Soft

skills, Communication and Personality Development.

DAV Hindi School, Singapore Aug'04 - May'05

Visiting Hindi Faculty in two schools.

Taught Hindi to the students of Secondary three (9th grade) and Primary

(1st to 5th grade) in Bukit Panjang Primary School, Singapore.

Convergys, Gurgaon, India Jan'02 - Oct' 03

Convergys, a $2.5 billion company with over 62,000 employees in 68 customer

contact centers that manage business for global fortune 500 companies .In

India it is based across Gurgaon, Bangalore, Pune, Mumbai and Thane.

JAN 2002 - Oct 2003 (Joined as Customer Care Executive was promoted as

PROCESS DEVELOPER AGENT - TEAM LEADER in training).

As CCE worked in the pilot batch of CSSC process of AT&T .It included

providing long distance services to the consumers and billing. Handling

customer calls and resolving their Billing issues in Voice Based Process.

As a Team Leader in training (Jan 2003- Oct 2003) with Convergys, my

responsibilities included the following:

. As a Team Leader, assisting the Manager in all the activities.

. Giving daily updates to the team.

. Maintaining the log in hrs of the agents for the day and for the

month.

. One to One sessions with agents and giving them feedback on their

performance.

. Maintaining the monthly rosters for the agents and for the managers,

the agents roster is maintained keeping in mind the call flow which

is expected during the month.

. Performing well above the targets set by our process keeping in mind

the company's financial objectives.

. Interacting directly with client Convergys (U.S.A) and AT&T

. Mentoring the new agents in production.(Mentoring involves coaching

new team members regarding the quality and other parameters relating

to the process to bring up the team results).

. Handling the client monitoring sessions and giving them necessary

feedbacks of the session to the agents.

Achievements:

. Process Developer Agent.(Team Leader in Training)

. AT&T appreciation on customer service.

. EE, EE, EE & OS ratings for the last four months pass score cards

.

(*EE = Exceed Expectation, OS = Outstanding)

. Received of Four Power of One for customer service and team support.

Icon Data Management Limited (India) July 2001 - Jan 2002

As a Customer Care executive worked in a team for totally sales and

customer service oriented process.

Job profile:

. Sales & Marketing.

. Handling complaints and customer care issues.

. Training of new batches.

. Monitoring calls.

Was Promoted and selected directly by the Client in U.S.A (Colwell & Salmon

Communications.INC) for one of their Business to Business campaign that

involved lead generation for an accounting software (Sage Accounting

Software). Through this process helped the company in developing business

relations with other leading companies in USA.

Education

M.B.A (Human Resources)

Symbiosis Institute Of Management, Pune, India 2003-2006

Post Graduation in Human Rights

Indian Institute of Human Rights, New Delhi, India 2001-2003

Bachelor of Science

Sophia College, Ajmer, India 1998-2001

Diploma in Software Engineering

Aptech Computer Education, Ajmer, India 1998-2001

Professional Strengths:

. Highly energetic individual with team spirit and people skills,

ambition and integrity.

. Good interpersonal skills, communication and facilitation skills.

. Leadership Quality and Ability to guide the team towards excellence.

. Team spirit and an optimistic attitude.

References available upon Request

Contact this candidate