Management Customer Service

College: U.S. Navy Degree: Professional Major: Aviation

Management

Other Education: Program Management and Employee Training. Course work or

seminar training in Performance Based Logistics (PBL), Engineering Change

Proposal (ECP) Technical Directives (TD) Lean Manufacturing, Six Sigma,

Reliability and Maintainability (R&M), Earned Value Management System

(EVMS), Risk Management, and Total Life Cycle Systems Management (TLCSM),

Engineering and Development Launch and Change Coordination, Process

Development Engineering, Supplier and Logistical Development & Management

PROFESSIONAL EXPERIENCE

U.S. Army, National Guard Bureau, ARNG Readiness Center

Aviation & Safety, Aviation Systems Readiness Branch, Arlington, VA

Logistics Management Specialist (YA-0346-2) (GS-13) 04/2008 - Present

Develop ARNG Aviation Depot Maintenance/Logistics Program, review aircraft

condition, identify short and long range goals with selected operational

maintenance/lifecycle acquisition targets and provide financial funding

databases. Prepare financial input to 5 year POM for aircraft overhaul,

repair, return and crash damage repairs. Serve as ARNG's SME on aviation

budget support, affected commercial contracts, develop and implement ARNG

aviation policies. Manage over 800 assorted aircraft models, sited at 50

states, three territories and the District of Columbia. Responsible for

technical surveillance and administration on aviation related contract and

subcontract activities.

Serve as ARNG's Contracting Officer Technical Representative (COTR) and

Government Task Leader (GTL) for $25.5M KAPTON Rewire Program with full

contractual authority.

Spherion Atlantic, LLC (BMW Contract), Greenville, South Carolina

Field Service Logistics Quality Specialist 03/2007-12/2007

Developed and optimized new and existing supplier support activities.

Focused on planning and problem resolution processes for critical parts and

suppliers. Coordinated and led process assessments at suppliers with

members of purchasing, quality, logistics and engineering.100% monitoring

of purchased parts kits for availability date and delivered parts for each

build phase including ramp-up.

Led supplier production evaluation process to ensure project timing and

milestone achievements. Conducted supplier logistics periodic reviews on

production, raw and finished goods, financial and transportation elements.

Aided all suppliers with management and employee training program

generation, developing and implementing numerous databases.

Within the supplier base, able to strengthen a single supplier production

rate by 58%, centering their focus on improved PMS methods, adherence to

BMW vehicle production gates, led a team to reorganized warehouse layout

for better presentation, reducing number of truck lift accidents and

associated personnel injuries. Reposition the finished goods area for quick

product identification and better traffic flow for loading trailers.

Continually sought to reduce production 'down" time on three separate

product lines and recorded an 11% hourly production increase on finished

goods.

Castle Industries, Inc., Greenville, South Carolina

Logistics Director (Consultant) 04/2006-03/2007

Managed all aspects of operations for a 100,000 SF manufacturing and

warehouse center with a 48-person staff and a $1.9 million budget.

Developed strategic suppliers and negotiated contract agreements to reduce

the number of vendors from 150+ to a group of 35 core partners resulting in

cost savings due to reduced administrative costs as well as quantity price

breaks.

Launched multiple vendor consolidation program to minimize the LCL

shipments and insured maximization of freight economies, leading to 40%

($200K) saving in ocean freight and destination transportation charges.

Coordinated customer order processing, production and transportation

requirements for 7 European companies, and multiple USA companies.

Developed and implemented processes for material builds (BOM), ensuring

initial pre-production sample ramp-up, identifying tooling and equipment

demands and required vendor support prior to full customer production runs.

Developed and implemented software database to actively display all known

and current requirements, which decreased daily staff production meetings

from 1.5 hours to 30 minutes or less, while providing real-time data for

executive management decisions. Additionally, allowed for instant insight

on inventory levels, as well as customer service representatives providing

immediate "touch screen" information to customer inquiries. First two

months resulted in 32% rise in meeting production quotas and 19% sales

revenue increase being generated.

Stevens Aviation, Inc., Greenville, South Carolina

Logistics Programs Analyst 09/2003- 04/2006

Developed business strategies for company to remain competitive within the

aviation marketplace. Analyzed and proposed ways to improve an

organization's structure, efficiency, and to increase profit margins.

Developed manpower databases to stabilize proposal preparation, wrote

numerous Statements of Work (SOW) and developed conversion to electronic

temp-plates. Singularly produced all military requested production flow

gant charts for inclusion to SOW. Integrated ILS electronic tracking

systems for DOD propulsion, airframe and avionic component modifications or

repair and decreased individual return time by 25%. Provided timely

resolutions to major weekly material bottleneck issues.

Redefined military aircraft relocation pipeline efforts to ease individual

branches scheduling issues. Conducted RCM and LORA studies and recommended

company peculiar and unique support equipment needs. Developed LCC and TOC

processes to support initial procedures to control functional and physical

configuration applicable to all sites.

Analyzed DOD proposed aircraft /engine induction schedules, developed flow

charts and manpower requirements. Readjusted company structure to

accommodate increased work with contracted employee hires. Established

weekly IPT meetings with onsite DOD representatives with matrixed

representation which clarified and corrected numerous contractual,

engineering and production issues. Routinely interfaced with regional FAA

Engineering section on mandated aircraft flight instrumentation and avionic

installations, repairs or modifications.

Lockheed Martin, Inc., Greenville, South Carolina

Logistics Program Manager 04/1998-09/2003

Performed startup field operations, vigorously sought new contracts with

92% award rate. Personally managed and directed the department's annual

financial value to $43 million within two years. Directed all activity to

contracted USN/USMC aviation commands. Activities involved R&D, PBL, Depot

Level structural and avionics modifications, O&I Level Aviation

Maintenance. Performed site QA/ISO audits, supervisor and employee

training. Assisted with contract proposals, developed SOW's, drafted job

descriptions and recruited non-exempt employees. Assisted US Army and USAir

Force Program Managers with on-demand audits and employee training

requirements.

Developed pre-submission contract evaluation checklist to validate EVMS

process. Robust management of field teams resulted in 100% on-site manning

and included: numerous Flag Officer (CEO) commendatory correspondences;

awarded NAVAIR's Annual Performance Excellence Award for 2 consecutive

years due to innovative management of U.S. Navy programs. Developed strong

customer interface with adaptive management practices that resulted in 15%

revenue. Extensive six-month PBL effort resulted in $4.5m recovered on

incorrect component pricing.

In 4 months resolved several long-term component repair-and-return issues

with re-stabilized R&D flight operations. Repeatedly cited for maintenance

excellence and increased aircraft availability and operational readiness

during numerous USMC worldwide tanker requirements, with 100% completion.

Served as the L-1011 PMA authority auditing vendor candidates for 100%

product conformance and quality processes. Organized and led the company's

Configuration Control Board (CCB) to ensure 100% validity of any OEM or

customer design changes.

EDUCATION & TRAINING:

U.S. Navy Limited Duty Officer Academy, Professional Certification,

Aviation Business Management & Administration. Work experience commensurate

to Bachelors of General Studies (BGS), American Council on Education

Registry, Navy College Program. Executive development program management

and course work in supply chain management, process improvement, customer

care, vendor management, employee training, and quality measurement.

TECHNICAL TRAINING

Program Management, Integrated Logistics Support (ILS), Performance Based

Logistics (PBL), Quality Management and Leadership, Continuous Quality

Improvement, Lean Manufacturing/Enterprise Improvements, ISO

Certifications, Project Management, Functional Finance, Six Sigma and

Kaizen.

TECHNICAL SKILLS

MS Office (Word, Excel, Access, Power-Point)

Certification:

MS Project - Level III

Contracting Officer Technical Representative (COTR) Federal Acquisition

CLC106 Contracting Officer Representative (COR) with a Mission Focus

CLL 011 Performance Based Logistics (PBL)

Defense Acquisition University (DAU) Acquisition 101

Defense Acquisition University (DAU) Production, Quality and Manufacturing-

In process

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