Customer Service Training

GERALD WILLIAMS

**** ******* *****

972-***-****

Lancaster, Texas 75134 ********@***.***

MISSION: To participate with an operations team for a company in such a

way that ensures customers are satisfied, increases profitability, and

allows team members to learn new skills and grow professionally.

QUALIFICATIONS

. Provide Exceptional Customer Service . Manage and

Distribute Inventory Accurately

. Train and Develop Productive Teams . Build Long-Term

Business Relationships

. Maintain a Safe, Secure Workplace . Document and Write

Operations Reports

SECURITY OPERATIONS

CITY OF DALLAS, Texas

8/94 - 4/09

Dallas Police Department

Senior Corporal, Southwest Substation (9/07 -

4/09)

Senior Corporal, Northwest Substation (1/98 -

9/07)

Police Officer, Southwest Substation (3/95 -

1/98)

. Law Enforcement: Enforced federal, state, and local laws and

ordinances to support law enforcement activities for a major

metropolitan Police Department serving 1.2 million citizens in the

City of Dallas. Provided protective services to citizens and

business owners in two generally high-crime areas. Developed and

implemented community-based policing strategies and programs by

patrolling assigned district and responding to dispatched calls for

service. Arrested violators. Conducted criminal investigations.

. Administration: Researched, documented, and wrote detailed reports

for use in local, state, and federal judicial proceedings. Prepared

search and arrest warrants, researched suspects' backgrounds,

identified suspects through records, prepared case reports, and

presented court testimony.

. Community Education - Northwest: Counseled and provided personal

guidance daily to students ages 4-16 who participated in after-

school programs held in the Boys and Girls Club located in my area.

Built long-term, productive relationships with students and their

parents.

Achievements:

. 6 Commendations for Outstanding Job Performance (Felony arrests that

cleared numerous offenses).

. Productivity: Participated with the Northwest team that

successfully handled an increased workload of 20% when the territory

was enlarged in 2006.

. Certified Field Training Officer (10/07 -

4/09)

Senior Corporal, Communications Division (1/97 -

1/98)

. Dispatch Services: Dispatched Police Officers to investigate calls

from citizens, business owners, and public officials regarding

burglary, theft, breaking and entering, and other criminal

activities. Coordinated, handled, and documented incidents with

Supervisors, 911 Operators, and media in an efficient manner.

UNITED STATES AIR FORCE, San Antonio, Texas

1/90 - 7/94

Law Enforcement Specialist/Sergeant (E-4), Misawa, Japan (1/91 -

1/94)

. Law Enforcement: Provided security and patrol services to protect

6,000 military and civilian personnel assigned to a major U.S. joint

service military installation in the northern Japan area.

. Training/Staff Development: As Vehicle NCO, trained 100+ personnel

to operate and maintain a variety of military vehicles ranging from

patrol cars to Humvees. Monitored and tracked vehicle inventory.

. Honorable Discharge, Operation Desert Storm.

. U.S. Air Force Awards: National Defense Service Medal, Outstanding

Unit Award, Good Conduct Medal, Overseas Long Tour Ribbon, Longevity

Service Award, and Training Ribbon.

EDUCATION

Dallas Baptist University, Dallas, Texas

. Master of Liberal Arts Degree in Christian Ministries

2007

. Bachelor of Arts and Sciences in Biblical Studies

2003

GERALD WILLIAMS

1437 Warwick Drive

972-***-****

Lancaster, Texas 75134 ********@***.***

CERTIFICATIONS

Texas Commission on Law Enforcement Officer Standards and Education,

Austin, Texas

. Master Peace Officer

12/06 - Present

. Peace Officer

3/95 - Present

PROFESSIONAL DEVELOPMENT

Dallas Police Academy, Dallas, Texas

. Graduate (Ranked No. 8 among 50 candidates)

8/94 - 3/95

Dallas Police Department/El Centro College, Dallas County Community

College District

Coursework (Partial)

. Certified, Basic Mental Health Officer

2007

. Intermediate Child Abuse Prevention

2006

. Field Training Officer

2007

. Intermediate Crime Scene Investigation

2006

. Crisis Intervention

2006

. Cultural Diversity

1998

. Defensive Tactics

2006

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