Customer Service Engineer

Karen L. Bays

******@*******.***

**** ******* ***** ********, ** 37064 H 615-***-**** C 615-***-****

Manufacturing professional with proven success in materials, project, program, and customer service management in Tier 1

automotive and appliance industries. Reputation for implementing processes that increase productivity and profitability both as

an engineer and manager. Thrives in fast paced, multi-task environments. Track record developing relationships at all levels of

an organization along with suppliers and customers.

CORE COMPETENCIES

• • •

Materials Management Project Management Customer Service Management

• • •

Product Development Design Engineering Cost Analysis

• • •

Program Management Budgets and Forecasting Employee Relations

EXPERIENCE

PLASTECH ENGINEERED PRODUCTS Franklin, TN

1996-2008

Materials Coordinator (2003 to 2008):

• Scheduled the releasing and receiving of all inventoried materials (500+ items) coming into the plant (boxed & bulk plastic

resin, paints, color concentrates, fasteners, switches, packaging, and miscellaneous components).

• Collaborated with vendors, quality, and program management on timely receipt of product for new product launches.

• Established minimum/ maximum inventory levels to optimize production requirements.

• Set up kanban shipment authorization system & warehouse storage racks.

• Maintained inventory accuracy & analyzed errors.

• Investigated receiving errors & matched invoices with accounting.

• Acted as backup for production scheduling position.

• Worked with customer release analysts on release issues.

• Customer service representative for Ford & Visteon service orders using DDL.

• Maintained accuracy/created new BOM’s & routers on AS400/System 21.

• Implemented System 21 MRP system at the plant level.

Program Manager (1996 to 2003):

• Coordinated with production, quality, materials, tooling, and corporate management to introduce new product into the

production facility.

• Implemented engineering changes on existing product.

• Scheduled receipt of tools and sampling of engineering changes.

• Coordinated PPAP submittals to customers and supported pre-production builds.

• Analyzed costs of engineering changes.

• Assisted with preparations of PPAP, FMEA, Process Flow, APQP, and AAR documentation for new product launches.

APCOM Franklin, TN 1994-1996

Project Engineer: Designed product & specified resin on plastic water heater components; assured all safety regulations were

met for potable water applications (NSF, UL). While there, implemented industry standard change to crosslinked polyethylene

(XLPE) diptubes.

MOL PLASTICRAFTERS LaVergne, TN 1992-1994

Project Engineer: Quoted new business/ engineering changes with Whirlpool, GM, and other customers. Coordinated

engineering changes with plant personnel and customer.

EDUCATION

B.S. Engineering Technology, Mechanical, Miami University (Ohio)

PROFESSIONAL DEVELOPMENT

Six Sigma Green Belt training, 5S training, Materials releasing/BOM & router training on QAD and System 21 (JBA) systems.

Ford/FCSD DDL system training, Plastech Advanced Releasing System (PARS) training for materials releasing, Plastech

Supply Web training to send releases to vendors, comprehensive knowledge of all common Microsoft programs.

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